Lowrance XOG Operation Instructions Manual page 79

altered, adjusted, or handled in a manner other than according to the instructions furnished with the
product; (3) when any serial number has been effaced, altered, or removed; or (4) when any defect,
problem, loss, or damage has resulted from any accident, misuse, negligence, or carelessness, or from
any failure to provide reasonable and necessary maintenance in accordance with the instructions of
the owner's manual for the product.
We reserve the right to make changes or improvements in our products from time to time without
incurring the obligation to install such improvements or changes on equipment or items previously
manufactured.
This warranty gives you specific legal rights and you may also have other rights which may vary from
state to state.
REMINDER: You must retain the sales slip or sales receipt proving the date of your original purchase
in case warranty service is ever required.
NAVICO
12000 E. SKELLY DRIVE, TULSA, OK 74128
(800) 324-1356
How to Obtain Service...
... in the USA:
We back your investment in quality products with quick, expert service and genuine Lowrance parts. If
you're in the United States and you have technical, return or repair questions, please contact the Customer
Service Department. Before any product can be returned, you must call customer service to determine if a
return is necessary. Many times, customer service can resolve your problem over the phone without send.
ing your product to the factory. To call us. use the following toll-free number:
800-324-1356
8 a.m. to 5 p.m. Central Standard Time, M-F
Lowrance may find it necessary to change or end our shipping policies, regulations, and special offers
at any time_ We reserve the right to do so without notice.
...in Canada:
If you're in Canada and you have technical, return or repair questions, please contact the Factory
Customer Service Department. Before any product can be returned, you must call customer service to
determine if a return is necessary. Many times, customer service can resolve your problem over the
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phone without sending your product to the factory. To call us, use the following toll-free number:
800-661-3983
905-629-1614 (not toll-free)
8 a.m. to 5 p.m. Eastern Standard Time, M-F
...outside Canada and the USA:
If you have technical, return or repair questions, contact the dealer in the country where you pur-
chased your unit. To locate a dealer near you, visit our web site, www.lowrance.com and look for the
Dealer Locator..
Shipping Information
If it becomes necessary to send a product for repair or replacement, you must first receive a return
authorization number from Customer Service. Products shipped without a return authorization will
not be accepted. When shipping, we recommend you do the following:
1.
Please do not ship knobs or mounting brackets with gimbal units.
2. If your unit saves sonar logs or GPS data files to memory cards, make sure you have saved the data
to a memory card and that the card has been removed from the unit, otherwise your data will be lost.
3. If you are sending a check for repair, please place your check in an envelope and tape it to the unit.
4. For proper testing, include a brief note with the product describing the problem. Be sure to include
your name, return shipping address and a daytime telephone number. An e-mail address is optional
but useful.
5. Pack the unit in a suitable size box with packing material to prevent any damage during shipping.
6. Write the Return Authorization (RA) number on the outside of the box underneath your return
address.
7. For your security, you may want to insure the package through your shipping courier. Lowrance
does not assume responsibility for goods lost or damaged in transit.
Accessory Ordering Information
for all countries
To order Lowrance accessories, please contact:
1) Your local marine dealer or consumer electronics store. Most quality dealers that handle marine
electronic equipment or other consumer electronics should be able to assist you with these items.
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