Page 1 User's Guide April 2007 www.lexmark.com Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. All other trademarks are the property of their respective owners. © 2007 Lexmark International, Inc.
Page 3: Table Of Contents
Contents Safety information...9 Learning about the printer...10 Configured models...10 Understanding the control panel...13 Getting the printer ready to fax...16 Choosing a fax connection ... 16 Using an RJ11 adapter... 16 Connecting directly to a telephone wall jack... 19 Connecting directly to a telephone wall jack in Germany ... 20 Connecting to a telephone...
Page 4 Storing paper...43 Supported paper sizes, types, and weights...44 Supported paper sizes... 44 Supported paper types ... 45 Supported paper weights... 46 Paper capacities ... 46 Printing...48 Installing printer software...48 Printing a document from Windows...48 Printing a document from a Macintosh computer...48 Printing the configuration page...48 Printing the demo page...49 Canceling a print job...49...
Page 5 Changing the Document Size setting ... 59 Adjusting the scan resolution... 59 Making a scanned image lighter or darker ... 60 Faxing...61 Sending a fax...61 Sending a fax using the ADF... 61 Sending a fax using the scanner glass... 62 Sending a broadcast fax...
Page 6 Paper jam in the ADF...77 Understanding printer menus...81 Menus list...81 Copy Settings menu...81 Scan Settings menu...83 Fax Settings menu...84 Fax Directory menu...86 Machine Settings menu...87 Network Settings menu...90 Reports Print menu...90 Admin Settings menu...91 Understanding printer messages...94 List of status and error messages...94 Maintaining the printer...99 Storing supplies...99 Conserving toner...99...
Page 7 Using the Embedded Web Server...116 Troubleshooting...117 Online customer support...117 Checking an unresponsive printer...117 Solving printing problems...117 Multiple-language PDFs do not print ... 117 Control panel display is blank... 117 Jobs do not print ... 117 Job takes longer than expected to print... 118 Tray linking does not work...
Page 8 Transparency print quality is poor ... 131 Gray background ... 131 Uneven print density... 132 Ghost images ... 132 Incorrect margins... 132 Skewed print... 132 Blank pages... 133 Clipped images... 133 Solid color pages ... 134 Paper curl ... 134 Toner specks ...
Page 9: Safety Information
Refer service or repairs, other than those described in the user documentation, to a professional service person. This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.
Page 10: Learning About The Printer
Learning about the printer Configured models Basic model The following illustrations show the basic printer model. Automatic Document Feeder (ADF) Paper guides ADF paper support Scanner cover Control panel Paper support Standard exit bin Standard 250-sheet tray (Tray 1) Scanner glass Scanner lock...
Page 11 Rear hinges Power switch Power supply port Ethernet port USB port EXT port LINE port...
Page 12: Fully Configured Model
Fully configured model The following illustration shows the fully configured printer model. The basic model can be fully configured by adding a 530-sheet drawer. The asterisk (*) indicates the drawer is optional. Optional 530-sheet drawer (Tray 2)*...
Page 13: Understanding The Control Panel
Understanding the control panel Control panel item Description Quick access panel The buttons on the quick access panel provide direct access to pre-programmed fax numbers and scan destinations. • Up to 20 entries can be stored in the Quick Dial directory for one-touch access to fax numbers.
Page 14 Control panel item Description Activate Fax mode. Note: The Fax function is not available on all models. Image quality Access the copy, scan, and fax quality options. 10 Directory Access pre-programmed fax numbers and scan destinations. • Up to 50 entries can be stored in the Speed Dial directory. •...
Page 15 Control panel item Description 15 Black Start Start copying or scanning in black and white. 16 Color Start Start copying or scanning in color. 17 Select Accept menu selections and settings. 18 Navigation buttons • Press • When Ready appears on the display, press 19 Back Return to the previous menu.
Page 16: Getting The Printer Ready To Fax
Getting the printer ready to fax The following connection methods may not be applicable in all countries or regions. CAUTION: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm.
Page 17 Note: If you have DSL, do not connect the printer using a splitter because the fax feature may not work correctly. Connect the adapter to the telephone cord that came with the printer. Note: The UK adapter is shown. Your adapter may look different, but it will fit the telephone outlet used in your location.
Page 18 Warning: Do not touch cables or the printer in the area shown while actively sending or receiving a fax. Country/region • Saudi Arabia • United Arab Emirates • Egypt • Bulgaria • Czech Republic • Belgium • Australia • South Africa •...
Page 19: Connecting Directly To A Telephone Wall Jack
Country/region • Germany • Austria • Switzerland There is a plug installed in the EXT port printer. Note: Do not remove the plug. If you remove it, other telecommunications devices in your home (such as telephones or answering machines) may not work. Connecting directly to a telephone wall jack Connect the printer directly to a telephone wall jack to make copies or to send and receive faxes without using a computer.
Page 20: Connecting Directly To A Telephone Wall Jack In Germany
Connecting directly to a telephone wall jack in Germany Connect the printer directly to a telephone wall jack to send and receive faxes without using a computer. Note: In Germany (and some other countries), the printer ships with a special RJ-11 plug in the EXT port. Do not remove the RJ-11 plug.
Page 21: Connecting To A Telephone
If you would like to use the same line for recording messages on your answering machine, connect a second telephone line (not provided) between the answering machine and the other N slot of the telephone wall jack. Connecting to a telephone Connect a telephone to the printer to use the fax line as a normal telephone line.
Page 22: Connecting To An Answering Machine
Remove the protective plug from the EXT port Connect the other telephone cord to a telephone, and then plug it into the EXT port Connecting to an answering machine Connect an answering machine to the printer to receive both incoming voice messages and faxes. Note: Setup steps may vary depending on your country or region.
Page 23 Connect one telephone cord into the LINE port jack. Remove the protective plug from the EXT port Connect a second telephone cord from the telephone to the answering machine. Connect a third telephone cord from the answering machine to the EXT port of the printer, and then plug it into an active telephone wall of the printer.
Page 24: Connecting To A Computer With A Modem
Connecting to a computer with a modem Connect the printer to a computer with a modem to send faxes from the software program. Note: Setup steps may vary depending on your country or region. Make sure you have the following: •...
Page 25: Setting The Outgoing Fax Name And Number
Connect a second telephone cord from the telephone to the computer modem. Connect a third telephone cord from the computer modem to the EXT port Setting the outgoing fax name and number To have the designated fax name and fax number printed on outgoing faxes: From the control panel, press Press repeatedly until Admin Settings appears, and then press...
Page 26: Setting The Time
Press repeatedly until Date/Time Setup appears, and then press Press repeatedly until Date Setting appears, and then press Press repeatedly until Year, Month, Date, or Date Format appears, and then press Press repeatedly, or use the keypad, to adjust the date item selected, and then press Press to adjust another date item;...
Page 27: Installing Options
Installing options Installing a 530-sheet drawer The printer supports one optional drawer which allows an additional 530 sheets of paper to be loaded. CAUTION: If you are installing a 530-sheet drawer after setting up the printer, turn the printer off, and unplug the power cord before continuing.
Page 28: Securing The 530-Sheet Drawer To The Printer
Securing the 530-sheet drawer to the printer Align one bracket with the hole on the right side of the printer as shown. Press the bracket flat against the printer, and then tighten the thumbscrew. Starting at the front of the printer, push the right side cover onto the printer, fitting each slot on the cover over its corresponding tab on the drawer in order to cover the gap between the printer and the drawer.
Page 29: Attaching Cables
Align the other bracket with the hole on the left side of the printer as shown. Press the bracket flat against the printer, and then tighten the thumbscrew. Starting at the front of the printer, push the left side cover onto the printer, fitting each slot on the cover over its corresponding tab on the drawer in order to cover the gap between the printer and the drawer.
Page 30 Ethernet port USB symbol USB port...
Page 31: Loading Paper And Specialty Media
Loading paper and specialty media This section shows how to load the standard tray (250-sheet tray) and the optional 530-sheet tray which is part of the optional 530-sheet drawer. It also includes information about the standard exit bin. Loading trays The printer has two trays to select from: the standard tray (Tray 1), also known as the 250-sheet tray, and the optional 530-sheet tray (Tray 2), which is part of the 530-sheet drawer and fits into the support unit.
Page 32 Note: Notice the size indicators on the bottom of the tray on both sizes of the guide. Use these indicators for help positioning the guide. This second illustration shows the tabs and size indicators for the optional 530-sheet tray. Squeeze the width guide tabs together as shown, and slide the width guide to the correct position for the paper size being loaded.
Page 33 This second illustration shows the tabs, the size indicators, and the load line for the optional 530-sheet tray. Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the recommended print side faceup.
Page 34: Converting The Standard Tray To A Legal-Size Tray
Align the tray, and insert it. Converting the standard tray to a legal-size tray The standard tray (Tray 1), also known as the 250-sheet tray, can be extended to make the 250-sheet legal-size tray (Tray 1). Note: Not all models come with a universal tray. You may need to purchase a legal-size tray separately. To extend the standard tray: Grasp the handle, and pull the tray out.
Page 35 Using a coin or a flat head screwdriver, unlock the tray on each side. Fully extend the tray until the locking tabs are in the LGL position. Lock the tray on each side.
Page 36 Slide the paper guide to the legal position. Attach the dust cover. Load the paper stack with the recommended print side faceup, and close the dust cover. When loading preprinted letterhead, place the header toward the rear of the tray.
Page 37: Setting The Paper Type
Align the tray, and insert it. Setting the Paper Type Make sure the printer is on and Ready appears. From the control panel, press Press repeatedly until Machine Settings appears, and then press Press repeatedly until Paper Settings appears, and then press Press repeatedly until Paper Type appears, and then press Press...
Page 38: Linking Trays
Lower the paper support into place so that it is now at an angle. The paper support is inclined so the paper now remains in a neater stack in the standard exit bin. Note: Do not leave the paper support inclined if you are printing transparencies. Doing so may cause creases in the transparencies.
Page 39: Paper And Specialty Media Guide
Paper and specialty media guide Paper guidelines When printing on specialty media, use the printer control panel to set the correct Paper Type. Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Weight The printer can automatically feed paper weights from 60 to 176 g/m (16 to 47 lb bond) grain long.
Page 40: Unacceptable Paper
Unacceptable paper The following paper types are not recommended for use with the printer: • Chemically treated papers used to make copies without carbon paper, also known as carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper •...
Page 41: Using Transparencies
• Before loading transparencies, fan the stack to prevent sheets from sticking together. • We recommend Lexmark part number 12A8240 for letter-size and Lexmark part number 12A8241 for A4-size transparencies. Using envelopes You can load up to 10 envelopes in the standard tray. Print samples on the envelopes being considered for use before buying large quantities.
Page 42: Using Labels
Print samples on the labels being considered for use before buying large quantities. For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. When printing on labels: •...
Page 43: Using Card Stock
• Use labels designed specifically for laser printers, except vinyl labels. Check with the manufacturer or vendor to verify that label adhesives, face sheet (printable stock), and topcoats can withstand temperatures up to 180° C (356°F) and pressure up to 30 psi without delaminating, oozing around the edges, or releasing hazardous fumes.
Page 44: Supported Paper Sizes, Types, And Weights
Supported paper sizes, types, and weights The following tables provide information on standard and optional paper sources and the types of paper they support. Note: For an unlisted paper size, select the closest larger listed size. For information on card stock and labels, see the Card Stock & Label Guide Supported paper sizes Paper size Dimensions...
Page 45: Supported Paper Types
Paper size Dimensions Com 10 Envelope 104.8 x 241.3 mm (4.12 x 9.5 in.) DL Envelope 110 x 220 mm (4.33 x 8.66 in.) 162 x 229 mm C5 Envelope (6.38 x 9.01 in.) B5 Envelope 176 x 250 mm (6.93 x 9.84 in.) 104.8 x 210 mm to Other Envelope...
Page 46: Supported Paper Weights
Supported paper weights Paper type Standard 250-sheet letter-size tray (Tray 1) Plain (xerographic or 60 to 90 g/m business) paper (16 to 24 lb bond) Glossy papers Book—88 to 176 g/m grain long (60 to 120 lb book) Cover—162 to 176 g/m grain long (60 to 65 lb cover) Card stock—maximum...
Page 47 Paper type Standard 250-sheet letter-size tray (Tray 1) Labels Transparencies 50 10 of Com 10 Envelopes Based on 75 g/m (20 lb) paper. 30 sheets of 163 g/m (90 lb) card stock or 25 sheets of 199 g/m Optional 250-sheet Optional 530-sheet tray legal-size tray (Tray 1) (Tray 2)
Page 48: Printing
Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see Avoiding jams and Storing print media. Installing printer software A printer driver is software that lets the computer communicate with the printer. The printer software is typically installed during the initial printer setup.
Page 49: Printing The Demo Page
Printing the demo page Print the demo page to isolate print quality problems. Make sure the printer is on and Ready appears. From the control panel, press Press repeatedly until Reports Print appears, and then press Press repeatedly until Demo Page appears, and then press After the demo page prints, Ready appears.
Page 50: Canceling A Print Job From Mac Os X
Click the trash icon. Canceling a print job from Mac OS X Choose Applications Utilities, and then double-click Print Center or Printer Setup Utility. Double-click the printer you are printing to. From the printer window, select the job to cancel. From the icon bar at the top of the window, click the Delete icon.
Page 51: Copying
Copying Automatic Document Feeder (ADF) Use the Automatic Document Feeder (ADF) for multiple-page A4-, letter-, or legal-size documents. Making a copy Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
Page 52: Selecting A Paper Size For Copies
Selecting a paper size for copies If you have more than one tray installed, you can load two different sizes of paper. This will allow you to select up to two different paper sizes for copies. To select a paper size other than the current default size (loaded in Tray 1): From the control panel, press Press repeatedly until Copy Settings appears, and then press...
Page 53: Copying Multiple Pages Onto A Single Sheet
Copying multiple pages onto a single sheet In order to save paper, you can copy either two or four consecutive pages of a multiple-page document onto a single sheet of paper. Notes: • The Paper Size must be set to Letter, Legal, A4, or B5 JIS. •...
Page 54: Collating Copies
Press repeatedly until Density appears, and then press Press repeatedly to adjust the density, and then press Press to return to the Ready state. Note: Copy density can also be temporarily changed by pressing the Lighter/Darker button on the control panel. When the printer power is reset, the printer returns to the default settings.
Page 55: Scanning
Adjust the scan settings, and then click Scan. Scanner glass Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Lexmark Applications Presto! PageManager.
Page 56: Scanning Documents Directly To Other Applications
Click Start Programs or All Programs From the Presto! Scan Buttons toolbar, click the application to scan to. Note: If the Scan Buttons dialog does not appear, press F9. ABBYY FineReader 6.0 Sprint Lexmark Applications Presto! PageManager. ABBYY FineReader 6.0...
Page 57 Click Preview. Wait for the image to appear on the screen. Note: If you are using the ADF, the Preview function is not supported. If you are using the scanner glass, you can preview one page at a time. If you want to scan only a portion of the document, click and drag the dotted line box to select a specific area of the preview image to scan.
Page 58: Scanning Clear Images From Magazines Or Newspapers
Use the quick access panel to choose a scan destination (1–20), or press the Directory button to search for a stored name. Press to start scanning in black and white, or press Note: To cancel the scan function, press Lexmark Applications to start scanning in color. at any time. Presto! PageManager.
Page 59: Setting Up The Scan Directory
Setting up the scan directory Open a Web browser. In the address bar, type the IP address of the printer, and then press Enter. If the Java applet screen appears, click Yes. Click Scan Destination. Under New Destination, from the drop-down menu, select Email,FTP, or PC. Enter your scan settings, and then click Submit.
Page 60: Making A Scanned Image Lighter Or Darker
Press repeatedly until the resolution you want appears, and then press . Press to return to the Ready state. Note: Scan resolution can also be temporarily changed by pressing the Image Quality button on the control panel. When the printer power is reset, the printer returns to the default settings. Making a scanned image lighter or darker Adjusting the density setting makes scanned images lighter or darker.
Page 61: Faxing
Faxing Notes: • The Fax function is not available on all models. • Color faxing is not supported. Press Automatic Document Feeder (ADF) Use the Automatic Document Feeder (ADF) for multiple-page A4-, letter-, or legal-size documents. Sending a fax Note: New Zealand telecom users: If a charge for local calls is unacceptable, do not use the “Dial” button for local calls.
Page 62: Sending A Fax Using The Scanner Glass
Sending a fax using the scanner glass Make sure the printer is on and is connected to a working phone line. Place the first page facedown on the scanner glass. From the control panel, press Enter a fax number using Quick Dial, Speed Dial, or manual dialing. Press to start the fax job.
Page 63: Sending A Fax While Listening To A Call (On Hook Dial)
Sending a fax while listening to a call (On Hook Dial) The manual dialing feature lets you dial a fax number while listening to the call through a speaker on the printer. It is useful when you must navigate an automated answering system or enter a calling card number before sending a fax.
Page 64: Receiving A Fax
Receiving a fax Understanding the fax receive modes Fax receive mode Fax Only Fax Tad Manual Setting the fax receive mode From the control panel, press Press repeatedly until Fax Settings appears, and then press Press repeatedly until RX Settings appears, and then press Press repeatedly until RX Mode appears, and then press Press...
Page 65: Receiving A Fax From An Extension Telephone
Receiving a fax from an extension telephone If you answer a fax call on an extension telephone or an external telephone connected to the EXT port printer, you can make the printer take the call by using the Fax receive code. When you press the Fax receive code (51), the printer starts to receive the fax.
Page 66: Printing The Quick Dial List
Use the keypad to type the name, and then press Press to return to the Ready state. Note: You can edit or replace an existing Quick Dial name or number by following the same steps. Printing the Quick Dial list From the control panel, press Press repeatedly until Reports Print appears, and then press...
Page 67: Understanding The Dialing Options
Understanding the dialing options Dialing option Manual dialing Quick dialing Speed dialing Redial Customizing dial settings Setting the dialing mode Depending on the type of phone line being used, the printer can be set to Touch Tone or Pulse dialing. The factory default setting is Touch Tone.
Page 68: Setting The Number Of Rings Before Receiving A Fax Automatically
To set the volume for any of the above settings: From the control panel, press Press repeatedly until Machine Settings appears, and then press Press repeatedly until Speaker Volume appears, and then press Press repeatedly until the volume setting you want appears, and then press Press repeatedly until the volume level you want appears, and then press Note: Volume levels range from 0–3, with 0 being silent and 3 being the loudest volume.
Page 69: Customizing Fax Settings
Press repeatedly until the PBX access number (1–999) you want appears, and then press Press to return to the Ready state. Customizing fax settings Making a fax lighter or darker If the original document is very light or very dark, you may want to change the contrast. Make sure the printer is on and is connected to a working phone line.
Page 70: Setting Up Real Time Fax Transmission
Setting up real time fax transmission When you are sending a fax, the printer ordinarily scans the documents into the memory before sending them. As soon as the phone line is free, the printer starts dialing and sending. However, if the memory is full, the printer sends the document immediately.
Page 71: Clearing Jams
The following hints can help you avoid jams: • Use only recommended paper or specialty media. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. • Do not load too much paper. Make sure the stack height does not exceed the indicated maximum height.
Page 72 Jam message ADF Jam Open ADF Cover and Clear Jam Paper Jam C Open Rear Cover and Clear Jam Paper Jam B Open Rear Cover and Clear Jam Paper Jam A2 Remove Tray2 and Clear Jam Paper Jam A1 Remove Tray1 and Clear Jam Area name ADF door Rear door (top)
Page 73: Clearing Tray 1 Jams
Clearing Tray 1 jams If the paper did not feed from Tray 1 correctly, the jam is in the tray. Paper Jam A1: Remove Tray1 and Clear Jam appears. Tray 1 could be the 250-sheet letter-size tray or the 250-sheet legal-size tray. Pull Tray 1 out.
Page 74 • Jams behind the tray area—Locate the jam on the bottom surface of the tray housing. You may have to reach far under the printer to locate the jam, as shown in the following illustration. Pull the jam straight out. Insert the tray.
Page 75: Clearing Tray 2 Jams
Clearing Tray 2 jams If the paper did not feed from Tray 2 correctly, the jam is in the tray. Paper Jam A2: Remove Tray2 and Clear Jam appears. Pull Tray 2 out. Remove the tray completely. Remove the jam. The jam could be in the tray or behind the tray area. •...
Page 76: Clearing Jams Behind The Rear Door
Insert the tray. Clearing jams behind the rear door If the paper is jammed behind the rear door, Paper Jam <x> appears. The affected area is indicated by the Jam <x> message. A Paper Jam B message indicates the paper is jammed behind the rear door below the fuser. A Paper Jam C message indicates the paper is jammed behind the rear door above the fuser.
Page 77: Paper Jam In The Adf
Pressure release levers Grasp each side of the jammed paper. Paper Jam B Pull paper to the rear of the printer and then out. Note: Gently pull the paper out to avoid tearing it. Whenever possible, pull the paper towards the bottom of the printer to avoid contaminating the fuser.
Page 78 Warning: Do not pull the jammed paper out until you lift the tension release lever that raises the pick roller assembly. Warning: Do not pull the jammed paper out from the bottom of the ADF. Open the ADF cover. Lift the tension release lever so that it is in the up position. Note: Do not completely remove the pick roller assembly.
Page 79 Firmly grasp the paper, and gently pull it out. Lower the tension release lever back into place until it locks.
Page 80 Close the ADF cover. Press...
Page 81: Understanding Printer Menus
Understanding printer menus Menus list A number of menus are available to make it easy for you to change printer settings: Copy Settings Machine Settings Paper Select Speaker Volume Sort Paper Settings Quality Job Timeout Density Toner Saver Mode Reduce/Enlarge Supplies Info Scanner Carriage Scan Settings...
Page 82 Menu item Sort Quality Mixed Text Photo Density <level indicator> Reduce/Enlarge 100% 2in1 A4-LTR-LGL 4in1 A4-LTR-LGL 200% 400% Custom 25-400% 78% LGL>LTR 83% LGL>A4 94% A4>LTR 97% LTR>A4 Description Stacks the pages of a print job in sequence when printing multiple copies Notes: •...
Page 83: Scan Settings Menu
Scan Settings menu Menu item Document Size LGL 8.5X14 LTR 8.5X11 STMT 5.5X8.5 EXEC 7.25X10.5 A4 210X297 B5 182X257 A5 210X148 Custom Inch Width 5.5->8.5 Length 5.5->14 Width 140->216 Length 140->355 MultiPage in a Document Limitless Scan Color Compressed Ratio Medium High Resolution...
Page 84: Fax Settings Menu
Menu item Limitation of size of mail No Limit Fax Settings menu Menu item TX Settings Immediate TX Next Fax Only Resolution Standard Fine Photo Density Light Normal Dark Pause Key Time xx sec Auto Redial Transmitter Header Description Sets the size limitation for scanned documents Note: 1MB is the factory default setting.
Page 85 Menu item RX Settings RX Mode Fax Only Manual FAX/TAD Auto Reduction Ring Count Delay xx times F/T Ring Time xx sec Tray Settings Tray Use: Fax Auto Tray 1 Only Tray 2 Only Delete Document Memory Job Clear Clear Not Clear All Clear Clear...
Page 86: Fax Directory Menu
Menu item Comm Settings ECM TX ECM RX Dial Tone Detect Detection No Detection TX Speed 33.6 kbps 14.4 kbps 9.6 kbps 7.2 kbps 4.8 kbps 2.4 kbps RX Speed 33.6 kbps 14.4 kbps 9.6 kbps 7.2 kbps 4.8 kbps 2.4 kbps Report Settings TX Report...
Page 87: Machine Settings Menu
Menu item Speed Dial Entry 01= to 50= Fax # Entry Fax Name Entry Machine Settings menu Menu item Speaker Volume Keypad Volume 0–3 Ring Volume 0–3 Line Mon. Vol 0–3 Job End Tone Vol 0–3 Job Error Tone Vol 0–3 Alarm Volume 0–3...
Page 88 Menu item Job Timeout xxx sec xxx sec Toner Saver Mode Description Sets the amount of time in seconds the printer waits to receive an end-of-job message before canceling the remainder of the print job Notes: • On (60 sec) is the factory default setting for USB. •...
Page 89 Menu item Supplies Info Toner Black Life Magenta Life Yellow Life Cyan Life Cartridge Type Black Init. 1000 Pages Std. 2500 Pages High 5000 Pages Magenta Init. 1000 Pages Std. 1500 Pages High 5000 Pages Yellow Init. 1000 Pages Std. 1500 Pages High 5000 Pages Cyan Init.
Page 90: Network Settings Menu
Network Settings menu Menu item Ethernet LINK Status LINK Setting Auto 100M Full Duplex 100M Half Duplex 10M Full Duplex 10M Half Duplex IP Configuration DHCP Activated IP Address xxx.xxx.xxx.xxx Subnet Mask xxx.xxx.xxx.xxx Gateway xxx.xxx.xxx.xxx IP Source DHCP AUTO IP Manual Default IP Reports Print menu...
Page 91: Admin Settings Menu
Menu item Speed Dial List No Sort Sort by Name Scan Directory List <none> Scan Transmission Log <none> Demo Page <none> Maintenance Page <none> Admin Settings menu Menu item Date/Time Setup Date/Time Setting Date Setting Year Month Date Format MM/DD/YYYY DD/MM YYYY YYYY MM/DD Time Setting...
Page 92 Menu item PBX Access Digit Default Mode Copy Auto Clear 30 sec 1 min. 2 min. 3 min. 5 min. 10 min. Power Saver Wait 1–240min Display Language ENGLISH FRENCH GERMAN ITALIAN SPANISH Country Code <list of country codes> Description Specifies an outside line dispatch number Notes: •...
Page 93 Menu item Setting Default Clear Menu Settings Not Execute Execute Clear Network Settings Not Execute Execute Clear Fax Directory Not Execute Execute Clear Logs Not Execute Execute Admin Menu Lock Password xxxx Description Sets the factory defaults for specific printer settings Note: Clear Menu Settings returns all settings to the factory default settings except the display language, country or region, date and time, network settings, and fax directory...
Page 94: Understanding Printer Messages
Understanding printer messages List of status and error messages <x> Toner Empty: Replace Toner <x> The specified toner cartridge is empty. Remove the specified cartridge, and then install a new one. <xx> Service Call: <message> Turn the printer off. Unplug the power cord from the wall outlet. Check all cable connections.
Page 95: Communication Error
Cover Open: Close OPC Cover The door (OPC Cover) under the scanner unit is open. Close the OPC door to clear the message. Cover Open: Close Rear Cover Close the rear door to clear the message. Communication Error A network communication error has occurred. Check network settings and connections. Dial Fail The printer attempted to dial the fax number and send the fax several times but could not connect with the destination fax machine.
Page 96 Missing: Install Fuser Unit The fuser unit is missing. Install the fuser unit. Missing: Install OPC Belt The photodeveloper cartridge is missing or not installed correctly. Install or reseat the photodeveloper cartridge. Missing: Install Toner <x> The specified toner cartridge is missing. Install the specified toner cartridge. Missing: Install Transfer Roller The transfer roller is missing or not installed correctly.
Page 97: Please Wait
Place Next Page: Then Press Set Place the next page to be scanned on the scanner glass, and then press Please Wait Wait for the message to clear. Printing The printer is printing a fax. Wait for the message to clear. Ready The printer is ready to receive print jobs.
Page 98 Set Correct Paper Not all paper sizes are supported for faxing. An unsupported paper size is loaded in the tray. Load a supported paper size. Sleep The printer is saving power while it waits for the next print job. TAD Answering An answering machine has answered the call.
Page 99: Maintaining The Printer
Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: •...
Page 100: Cleaning The Scanner Glass
Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper exit tray. Warning: Using a damp cloth to clean the interior may cause damage to your printer. Make sure the paper support and paper exit tray are dry before beginning a new print job. Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images.
Page 101: Cleaning The Dust-Proof Glass
Cleaning the dust-proof glass Clean the dust-proof glass if you encounter print quality problems. Turn the printer off. Pull the front door release latch forward, and gently lower the front door. Remove the toner cartridges one at a time.
Page 102 Open the top door. Push the latches toward each other to release the photodeveloper cartridge.
Page 103 Grasp the handle, and pull the photodeveloper cartridge straight up and out. Pull on the tabs to lift the dust-proof glass cover.
Page 104 Gently wipe the dust-proof glass using a clean, dry, lint-free cloth. Push the dust-proof glass cover down.
Page 105 Replace the photodeveloper cartridge. Push the latches away from each other to lock the photodeveloper cartridge into place. Close the top door.
Page 106: Ordering Supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer.
Page 107: Ordering A Fuser
Part name Yellow High Yield Toner Cartridge Black High Yield Toner Cartridge Cyan Toner Cartridge Magenta Toner Cartridge Yellow Toner Cartridge Black Toner Cartridge Ordering a fuser When Fuser Life: Replace Fuser appears, replace the fuser immediately. For installation information, see the documentation that came with the fuser.
Page 108: Locking The Scanner
Follow these guidelines to avoid personal injury or printer damage: • Use at least two people to lift the printer. • Before moving the printer: – Turn it off using the power switch. – Unplug the power cord from the wall outlet. –...
Page 109: Removing The Printer From The 530-Sheet Drawer
Move the Scanner lock switch to the locked position. Close the scanner cover. Removing the printer from the 530-sheet drawer Turn the printer off, and then unplug the power cord from the wall outlet. Disconnect all cables from the back of the printer.
Page 110 Remove the right side cover by starting at the back of the printer and gently pulling each of the four slots off of its matching tab as you work your way to the front of the printer. Remove the left side cover by starting at the back of the printer and gently pulling each of the four slots off of its matching tab as you work your way to the front of the printer.
Page 111 Loosen the right thumbscrew, and remove the right bracket. Loosen the left thumbscrew, and remove the left bracket. Lift the printer off the drawer, and set the printer aside. CAUTION: The printer weighs 35 kg (77 lb), and requires at least three people to lift it safely. Use the handholds on the sides of the printer to lift it, and make sure your fingers are not under the printer when you set it down.
Page 112: Moving The Printer To Another Location
Moving the printer to another location The printer and options can be safely moved to another location by following these precautions: • Any cart used to move the printer must have a surface able to support the full footprint of the printer. Any cart used to move the options must have a surface able to support the dimensions of the options.
Page 113 50 cm (8.0 in.) 70 cm (28.0 in.) 20 cm (8.0 in.) 25 cm (10.0 in.) 304.8 mm (12.0 in.)
Page 114: Administrative Support
Administrative support Locking the administrator menus Since many people often use a printer, a support person may choose to lock the Admin Settings menu, Fax Directory menu, and Network Settings menu so that administrative settings cannot be changed from the control panel. Make sure the printer is on and Ready appears.
Page 115: Restoring Factory Default Settings
Using the keypad, enter the number of minutes for the printer to wait before it enters Power Saver mode. Available settings range from 1–240 minutes. Press Press to return to the Ready state. Restoring factory default settings Menu settings marked with an asterisk (*) indicate the active settings. You can restore the original printer settings, often referred to as the factory default settings.
Page 116: Turning On Auto Clear
Turning on Auto Clear Auto Clear specifies whether the printer automatically returns to the Default Mode setting after the set amount of time if no operation is done during that time. To turn on Auto Clear and set the time-out duration: Make sure the printer is on and Ready appears.
Page 117: Troubleshooting
Troubleshooting Online customer support Customer support is available on the Lexmark Web site at www.lexmark.com Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet.
Page 118: Job Takes Longer Than Expected To Print
Contact your system support person to make sure the network is functioning correctly. Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com. Make sure you are using a recommended USB, serial, or Ethernet cable For more information, see the supplies section of the User's Guide, or contact the place where you bought the printer.
Page 119: Solving Copy Problems
Solving copy problems Copier does not respond These are possible solutions. Try one or more of the following: Are there any error messages on the display? Clear any error messages. Check the power Make sure the printer is plugged in, the power is on, and Ready appears. Scanner unit does not close Make sure there are no obstructions: Lift the scanner unit.
Page 120: Partial Document Or Photo Copies
Is the scanner glass dirty? Clean the scanner glass with a clean, lint-free cloth dampened with water. Is the copy too light or too dark? Adjust the density of the copy: From the control panel, press Press repeatedly until Copy Settings appears, and then press Press repeatedly until Density appears, and then press Press...
Page 121: Solving Scan Problems
Solving scan problems Scanner does not respond These are possible solutions. Try one or more of the following: Are there any error messages on the display? Clear any error messages. Check the power Make sure the printer is plugged in, the power is on, and Ready appears. Check the cable connections Make sure the network or USB cable is securely connected to the computer and the printer.
Page 122: Partial Document Or Photo Scans
Press repeatedly until Resolution appears, and then press Press repeatedly to choose a higher resolution, and then press Press to return to the Ready state. Check the quality of the original document Make sure the quality of the original document is satisfactory. Check the document placement Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Page 123 Check the printer connections Make sure the cable connections for the following hardware are secure, if applicable: • Telephone • Handset • Answering machine Check the telephone wall jack Plug a telephone into the wall jack. Listen for a dial tone. If you do not hear a dial tone, plug a different telephone into the wall jack.
Page 124: Can Send But Not Receive Faxes
Check the country code Make sure the printer is on and Ready appears. From the control panel, press Press repeatedly until Admin Settings appears, and then press Press repeatedly until Country Code appears, and then press Look down at the Country Code menu item to see the user default setting indicated by an asterisk (*). If you want to change the county code: Press repeatedly until the country or region where you are operating the printer appears, and then...
Page 125: Can Receive But Not Send Faxes
Is the toner low? When Toner Low <xxxx> appears or when you experience faded print, you may be able to extend the life of the toner cartridge(s): Remove the toner cartridge(s). Firmly shake the cartridge(s) side-to-side and front-to-back several times to redistribute toner. Reinsert the toner cartridge(s) and continue printing.
Page 126: Solving Option Problems
Make sure the fax transmission speed is not set too high Decrease the incoming fax transmission speed: From the control panel, press Press Press repeatedly until Fax Settings appears, and then press Press repeatedly until Comm Settings appears, and then press Press repeatedly until RX Speed appears, and then press Press...
Page 127: Solving Paper Feed Problems
Reset the printer Turn the printer off. Wait 10 seconds. Turn the printer back on. Solving paper feed problems Paper frequently jams These are possible solutions. Try one or more of the following: Check the paper Use recommended paper and other specialty media. For more information, see the chapter about paper and specialty media guidelines.
Page 128: Color Misregistration
Replace the fuser if the defects occur every: • 95 mm (3.74 in.) • 128 mm (5.04 in.) Color misregistration ABCDE ABCDE ABCDE ABCDE Color has shifted outside of the appropriate area or has been superimposed over another color area. •...
Page 129: Streaked Horizontal Lines
Make sure there is no paper jammed behind the photodeveloper cartridge: Press the button on the right side of the printer to release the scanner unit. Lift the scanner unit, and then open the top cover. Remove the photodeveloper cartridge. Remove any loose paper from the photodeveloper cartridge housing.
Page 130: Print Is Too Light
Print is too light These are possible solutions. Try one or more of the following: Make sure the Color Adjustment settings are not too light From Print Properties, select a different Color Adjustment setting before sending the job to print. Note: This solution applies to Windows users only.
Page 131: Print Is Too Dark
Is the toner low? When Toner Low <xxxx> appears or when the print becomes faded, follow these steps to extend the life of the toner cartridge(s): Remove the toner cartridge(s). Firmly shake the cartridge(s) side-to-side and front-to-back several times to redistribute toner. Reinsert the toner cartridge(s) and continue printing.
Page 132: Uneven Print Density
Uneven print density ABCDE ABCDE ABCDE These are possible solutions. Try one or more of the following: Is a toner cartridge defective? Replace the toner cartridge. Is the photodeveloper cartridge defective? Replace the photodeveloper cartridge. Ghost images These are possible solutions. Try one or more of the following: Is the photodeveloper cartridge defective? Replace the photodeveloper cartridge.
Page 133: Blank Pages
Blank pages These are possible solutions. Try one or more of the following: Is the toner low? When Toner Low <xxxx> appears or when the print becomes faded, follow these steps to extend the life of the toner cartridge(s): Remove the toner cartridge(s). Firmly shake the cartridge(s) side-to-side and front-to-back several times to redistribute toner.
Page 134: Solid Color Pages
Solid color pages These are possible solutions. Try one or more of the following: Is a toner cartridge defective? Replace the toner cartridge. Does the printer need to be serviced? Contact Customer Support. Paper curl These are possible solutions. Try one or more of the following: Make sure the Media Type setting matches the paper loaded in the tray From Print Properties, change the Media Type setting to match the paper loaded in the tray.
Page 135: Toner Rubs Off
Toner rubs off These are possible solutions. Try one or more of the following: Check the Media Type setting From Print Properties, change the Media Type setting to match the paper loaded in the tray. Is the fuser defective or worn? Replace the fuser.
Page 136: Contacting Customer Support
You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com.
Page 137: Notices
This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. All other trademarks are the property of their respective owners.
Page 138: Industry Canada Compliance Statement
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 139 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Page 140: Noise Emission Levels
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 141: Notice To Users Of The Canadian Telephone Network
If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Page 142: Notice To Users Of The New Zealand Telephone Network
Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
Page 143: Power Consumption
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with an energy-saving mode called Power Saver. The Power Saver Mode is equivalent to the EPA Sleep Mode.
Page 144: Off Mode
This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the country-specific warranty information that came with your product. This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.”...
Page 145: Extent Of Limited Warranty
Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover actual damages up to the limit set forth in the following paragraph.
Page 146: Index
Index Numerics 530-sheet drawer installing 27 530-sheet tray loading 31 Symbols <xx> Service Call: <message> 94 ADF Cover Open: Close ADF Cover 94 ADF Jam: Open ADF Cover and Clear Jam 94 Answering 94 attaching cables 29 Auto Clear, turning on 116 Awaiting Redial 94 broadcast fax canceling 62...
Page 147 Fail to Connect to Server: Server Connection Failed 95 FAQ about color printing 135 receive modes 64 resolution 69 Fax Directory menu 86 Fax Settings menu 84 fax troubleshooting can receive but not send faxes 125 can send but not receive faxes 124 cannot send or receive a fax 122 received fax has poor print...
Page 148 paper capacities 46 characteristics 39 letterhead 40 preprinted forms 40 selecting 40 setting type 37 storing 43 unacceptable 40 Paper Change: Load Tray<x> <paper type> 96 Paper Empty: Load Tray 1 <paper type> 96 Paper Empty: Load Tray 2 <paper type>...
Page 149 Place Next Page: Then Press Set 97 Please Wait 97 Printing 97 Ready 97 Receiving 97 RX Comm Error 97 Scan Calibration Error 97 Scan Lock Error: Unlock Scanner 97 Scan Memory Near Full 97 Scan Network Disconnect 97 Scan USB Disconnect 97 Scanning Page 97 Send Email Notify: Send Email Notification 97...
Page 150 toner cartridges ordering 106 Toner error: Install supported toner cartridge 98 Toner Low <xxxx> 98 Touch Tone dialing mode 67 TR Belt Life: Replace Transfer Belt 98 TR Kit Life: Replace PQ Kit 98 Transmitting 98 transparencies guidelines 41 Tray 1 Missing: Insert Tray 98 Tray 1_2 Missing: Insert Tray 98 Tray 2 Missing: Insert Tray 98 tray linking 38...

This manual is also suitable for:

X500n 25c0010 - x 500n color laser 502n - x color laser X500

Lexmark X502N User Manual

Safety Information

Learning about the Printer

Installing Options

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Copying

Scanning

Faxing

Clearing Jams

Understanding Printer Menus

Understanding Printer Messages

Maintaining the Printer

Administrative Support

Troubleshooting

Notices

Index

Quick Links

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Summary of Contents for Lexmark X502N

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Table of Contents