Call Waiting; Call Forwarding; Diverting Calls - Avaya 4620 User Manual

5620user

Call Waiting

Call Waiting tells you if another call arrives while you are already making a call by providing call waiting
tone. If you hear the call waiting tone, either end your current call or put the caller on hold. The waiting
call should then ring.
To turn call waiting on use the code *15; to turn it off use *16.

Call Forwarding

Your calls can be forwarded to another extension or an external number either when you are away from
your desk (on no answer), when your extension is busy (on all Call Appearance keys), and all calls (for
example when you go on holiday).
• To set the number to which your calls are forwarded dial *07*201# (forwarding to 201 in this
example).
•
To switch forward direct station calls (i.e. not Hunt Group) on, dial *01. To switch it off dial *02.
• To switch forward on busy on dial *03, to switch it off dial *04.
• To switch forward on no answer on dial *05, to switch it off dial *06.

Diverting Calls

You can divert your calls to another extension.
Note: If you do not answer calls at the temporary extension, they are forwarded to your own voicemail
or call forwarding number.
At another extension:
• *12*N# from the extension you are temporarily using (where N is your extension number). Hence,
calls to your extension will be diverted to the extension you are temporarily using.
• *13*N# to re-direct the calls back to your own extension, before you return to it.
At your own extension:
• *14*N# from your own extension (where N is the extension to which you want your calls diverted).
• *14*# to cancel either feature from your own extension.
You can divert your calls to another extension. In the examples below N is the extension to which you
want your calls diverted.
Note: If you do not answer calls at the temporary extension, they are forwarded to your own voicemail
or call forwarding number.
At another extension:
• *12*N# from the extension you are temporarily using.
•
*13*N# to re-direct the calls back to your own extension, before you return to it.
At your own extension:
• *14*N# from your own extension.
• *14*# to cancel either feature from your own extension.
4620/5620 Phone User Guide
IP Office Issue 2f (6th December 2005)
Page 30