Troubleshooting - Bowflex TreadClimber TC20 Assembly & Owners Manual

Troubleshooting

Condition/Problem
Unit will not turn on, power switch
does NOT light up
Power switch is lit but display
screen does not turn on
Speed displayed is not accurate
Console displays drive error code
("C", "S", or "H" with a number )
Console displays "LUbE" code
Heart rate not displayed while
using chest strap
Walking belt misalignment
Speed dependent grinding or
scraping noise
Knocking noises when unit is
operating
"Tick" sound once per revolution
or scraping noise from under
Treadle
Things to Check
Outlet
Power cord not plugged in
Power switch turned off
Safety key not plugged in
I/O Cable
If problem persists
Display set to wrong unit of
measure. (English/Metric)
Unit needs to be restarted
Error code diagnostic
Belt lubrication
Transmitter not making good
contact with skin
Electromagnetic interference
Chest strap transmitter
HR receiver
Rear belt guides
Tracking adjustment
If problem persists
Belt alignment
Rollers or motor
IGUS bushing
Hydraulic cylinder bolts
Belt alignment
Assembly / Owner's Manual
Make sure outlet is functioning correctly. Verify this by plugging another
device (ex: lamp) into the outlet. If outlet is connected to a light switch, check
to make sure it is on. If outlet is not functioning find a working outlet.
Make sure the power cord is firmly secured to A/C inlet on the unit and firmly
inserted into a non-GFI wall socket.
Make sure the power switch at the rear of the unit is in the "ON" position.
Switch will light up red to indicate power is present.
Plug Safety Key into Console (See Safety Key - Emergency Stop Procedures
within Features section).
Check I/O Cable connections at back of console. If display still will not light
up, replace I/O Cable.
Contact your local Bowflex distributor for further assistance.
Change display units.
Cycle power off for 10 seconds using power switch at rear of unit, then
restart.
Contact your local Bowflex distributor for further assistance.
Consult lubrication schedule and apply if necessary. Push START button.
Moisten skin contact area on the chest strap.
Turn off any television, AM radio, microwave, or computer within 6 feet (2
meters) of the fitness machine.
Test chest strap with another HR monitoring device such as HR watch or a
machine at a gym. If transmitter has good skin contact and still is not found
to be emitting HR signal, replace chest strap transmitter.
If chest strap is known to work with other devices and no sources of interfer-
ence are present, or console has been tested with a Pulse Simulator and is
not receiving the signal, contact your local Bowflex distributor for a replace-
ment HR receiver.
Belts should ride on top of walking belt guides at the outside edge of
treadles.
Belts are not required to be perfectly centered and are typically farther out in
the rear than they are in the front. This may vary depending on user's stride.
If belt is tracking to one side far enough to cause rubbing of belt, follow the
"Adjusting the Walking Belts" procedure.
Contact your local Bowflex distributor for further assistance.
Check walking belt alignment. Belt contact with metal guides under Treadle
can make a loud grinding sound. If belts are misaligned, follow the "Adjusting
the Walking Belts" procedure.
Contact your local Bowflex distributor for further assistance.
If knocking sound seems to be coming directly from the rear roller, check
IGUS (yellow "hat" shaped) bushings and replace if cracked.
Check and tighten both upper and lower bolts that connect the hydraulic
cylinders to the unit.
Belt seam may be contacting metal belt guide under treadle. Slight adjust-
ment of belt should alleviate noise. Follow the "Adjusting the Walking Belts"
procedure.
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Solution