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Returns
Shocker™ 90 IRC User Manual Rev. 1
To return a product or request support:
·
In the U.S., contact Chauvet World Headquarters (See
·
In the UK or Ireland, contact Chauvet Europe Ltd. (See
·
In Mexico, contact Chauvet Mexico. (See
·
In any other country, DO NOT contact Chauvet. Instead, contact your lighting
distributor. See
www.chauvetlighting.com
Mexico, or Ireland.
Outside the U.S., UK, Mexico, or Ireland, contact your distributor and follow their
instructions on how to return Chauvet products to them. Visit our website for
contact details.
Call the corresponding Chauvet Technical Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be prepared to
provide the model number, serial number, and a brief description of the cause for the
return.
You must send the merchandise prepaid, in its original box, and with its original packing
and accessories. Chauvet will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product returned
without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper and
place it inside the box:
·
Your name
·
Your address
·
Your phone number
·
RMA number
·
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-boxing are recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
Contact
Us).
Contact
Us).
Contact
Us).
for distributors outside the U.S., UK,
Page 17 of 18
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