Solving Drive Key Problems; Solving Front Panel Component Problems - HP Compaq Businessdc7600 Service & Reference Manual

Solving Drive Key Problems

Solving Drive Key Problems
Problem
Drive Key is not seen as a
drive letter in Windows XP.
The computer boots to DOS
after making a bootable
Drive Key.

Solving Front Panel Component Problems

Solving Front Panel Component Problems
Problem
A USB device, headphone,
or microphone is not
recognized by the
computer.
Service Reference Guide, dc7600
Cause
The drive letter after the
last physical drive is not
available.
Drive Key is bootable.
Cause
It is not properly
connected.
The device does not
have power.
The correct device
driver is not installed.
The cable from the
device to the computer
does not work.
The device is not
working.
390742-001
Troubleshooting Without Diagnostics
Solution
Change the default drive letter for
the Drive Key in Windows XP.
Install the Drive Key after the
operating system boots.
Solution
1. Turn off the computer.
2. Reconnect the device to the front of
the computer and restart the
computer.
If the USB device requires AC power,
be sure one end is connected to the
device and one end is connected to a
live outlet.
1. Install the correct driver for the
device.
2. You might need to reboot the
computer.
1. If possible, replace the cable.
2. Restart the computer.
1. Replace the device.
2. Restart the computer.
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