Solving Drive Key Problems - HP Dx5150 - Compaq Business Desktop Reference Manual

Solving CD-ROM and DVD Problems (Continued)
Problem
CD-ROM, CD-RW,
DVD-ROM, or DVD-R/RW
drive cannot read a disc or
takes too long to start.
Recording audio CDs is
difficult or impossible.

Solving Drive Key Problems

Solving Drive Key Problems
Problem
Drive key is not seen as a
drive letter in Windows XP.
The computer boots to
DOS after making a
bootable Drive key.
Service Reference Guide, dx5150
Cause
Media has been
inserted upside down.
The DVD-ROM drive
takes longer to start
because it has to
determine the type of
media played, such as
audio or video.
CD or DVD disc is dirty.
Windows does not
detect the CD-ROM or
DVD-ROM drive.
Wrong or poor quality
media type.
Cause
The drive letter after the
last physical drive is not
available.
Drive key is bootable.
361685-001
Troubleshooting Without Diagnostics
Solution
Re-insert the media with the label
facing up.
Wait at least 30 seconds to let the
DVD-ROM drive determine the type
of media being played. If the disc
still does not start, read the other
solutions listed for this topic.
Clean CD or DVD with a CD
cleaning kit.
1. Use Device Manager to remove
or uninstall the device in
question.
2. Restart the computer and let
Windows detect the device.
1. Try using a slower recording
speed.
2. Verify that you are using the
correct media for the drive.
3. Try a different brand of media.
Quality varies widely between
manufacturers.
Solution
Change the default drive letter for
the Drive key in Windows XP.
Install the Drive key after the
operating system boots.
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