Solving Hard Drive Problems - HP Compaq Businessdc7600 Service & Reference Manual

Troubleshooting Without Diagnostics

Solving Hard Drive Problems

Solving Hard Drive Problems
Problem
Hard drive error occurs.
Disk transaction problem.
Drive not found (identified).
Nonsystem disk/NTLDR
missing message
D–8
Cause
Hard disk has bad
sectors or has failed.
Either the directory
structure is bad or there
is a problem with a file.
Loose cable.
The system may not
have automatically
recognized a newly
installed device.
Drive's controller is
disabled in Computer
Setup.
Drive responds slowly
immediately after
power-up.
System is trying to start
from a non bootable
diskette or USB device.
System is trying to start
from a damaged hard
drive.
390742-001
Solution
Use a utility to locate and block
usage of bad sectors. If necessary,
reformat the hard disk.
In Windows XP, right-click Start,
click Explore, and select a drive.
Select File > Properties > Tools.
Under Error-checking, click
Check Now.
In Windows XP, right-click Start,
click Explore, and select a drive.
Select File > Properties > Tools.
Under Error-checking, click
Check Now.
Check cable connections.
1. Check to see if the device is
listed within Computer Setup. If
it is listed, the probable cause is
a driver problem. If it is not
listed, the probable cause is a
hardware problem.
2. If this is a newly installed drive,
enter Setup and try adding a
POST delay under Advanced
> Power-On.
Run Computer Setup and enable the
SATA controllers in Storage >
Storage Options.
Run Computer Setup and increase
the POST Delay in Advanced >
Power-On Options.
Remove the media from the drive.
1. Insert a bootable diskette into
the diskette drive and restart the
computer.
2. Check hard drive format using
fdisk:
If NTFS formatting, use a third
party reader to evaluate the
drive.
If FAT32 formatting, the hard
drive cannot be accessed.
Service Reference Guide, dc7600