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Troubleshooting
.Problem
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Possible cause
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Solution
Page
Face detection not Intelligent Face Detection is not available in
Choose a different shooting mode.
41
available.
the current shooting mode.
The subject's face is obscured by sunglasses, a
Remove the obstructions.
hat, long hair, or other objects.
Intelligent
The subject's face occupies only a small area Change the composition so that the subject's
22
No face is
of the frame.
face occupies a larger area of the frame.
Face
detected.
The subject's head is at an angle or the subject Ask the subject to face the camera and hold their
Detection
is not facing the camera.
head straight.
The camera is tilted.
Hold the camera straight.
17
The subject's face is poorly lit.
Shoot in bright light.
-
Wrong subject
The selected subject is closer to the center of Recompose the picture or turn face detection off
22,24
selected.
the frame than the main subject.
and frame the picture using focus lock.
Close-ups
Macro mode is not Macro mode is not available in the current
Choose a different shooting mode.
41
available.
shooting mode.
The flash is charging.
Wait for the flash to charge.
28
The flash is not available in the current shoot-
Choose a different shooting mode.
41
The flash does
ing mode.
not fire.
The battery is exhausted.
Insert a fresh or fully-charged spare battery.
9
An option other than
OFF
is selected for con-
Turn continuous shooting off.
32
tinuous shooting.
.
Flash
The desired flash mode is not available in the
Flash mode not
Choose a different shooting mode.
41
current shooting mode.
available.
The camera is in silent mode.
Turn silent mode off.
19
The flash does
The subject is not in range of the flash.
Position the subject in range of the flash.
122
not fully light the
The flash window is obstructed.
Hold the camera correctly.
17
subject.
Fast shutter speed selected.
Choose a slower shutter speed.
48,50
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107
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