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3-7. TROUBLESHOOTING GUIDE
PROBLEM
Product not holding
temperature
Cabinet steaming
or product soggy
Water pan not filling
Water pan overflows
With switch in ON
position the cabinet is
completely inoperative
More detailed troubleshooting information is available in the Technical Manual, available at www.hennypenny.com,
3-8
CAUSE
• Drawers are left open
• Product held too long
• Thermostat set too low
• Too much humidity inside
cabinet
• Water supply off or
disconnected
• Plugged water strainer
• Corroded water pan
• Faulty or corroded water valve
• Water pan not installed or
installed improperly
• Corroded water pan
• Faulty or corroded water valve
• Faulty float switch
• Unit not connected to
electrical supply
• Open breaker or fuse
• Faulty cord or plug
or 800-417-8405 or 937-456-8405.
Model HCH-930/932
CORRECTION
• Keep drawers closed except
to load and serve product
• Hold product only for the
recommended times
• Increase thermostat setting by
removing hole plug on control
panel and turning the shaft
clockwise with a screwdriver
• Remove one or more baffles
from water pan
• Check water supply line
• Clean water strainer
• Clean water pan
• Clean water valve; replace if
necessary
• Check water pan installation
• Clean water pan
• Clean water valve; replace if bad
• Check float switch
• Plug cord into electrical outlet
• Reset breaker or install new
fuse in junction box
• Check cord and plug
203
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