Cannot Scan Films; Cannot Obtain A Clean Scan Or Colors Scan Incorrectly (Displayed Image Is Not Clear); Frames Are Not Detected Correctly - Canon PIXMA MP960 Quick Start Manual

Cannot Scan Films
Cause Action
Film guide not correctly placed on the Insert the film in the film guide supplied for this machine and place the guide in
Platen Glass. the correct position on the Platen Glass.
For loading the film, see "Mounting Films" on page 38.
The Document Cover is not closed. Close the Document Cover properly.
The FAU Protective Sheet is not Remove the FAU Protective Sheet from the Document Cover.
removed.
The Scanner Lock Switch is not Slide the Scanner Lock Switch to the release position
1lli
and turn the machine
released. off. Then, turn the power back on.
• Cannot Obtain a Clean Scan or Colors Scan Incorrectly (Displayed
Image Is Not Clear)
Cause Action
Dust or dirt is stuck to the Platen Glass Remove any dust and dirt from the Platen Glass and the FAU Lamp. See
or the FAU Lamp. "Cleaning the Platen Glass and Document Cover" on page 68.
The original film is dirty. Remove any dirt from the film.
The condition of the original film is poor If you are scanning from a computer, in Image Settings the ScanGear's
(faded colors, etc.).
Advanced Mode, select Fading Correction or Grain Correction to scan with
image correction. Refer to the Scanning Guide on-screen manual.
W
Note
If there is no problem with the quality of the image seen on your computer
screen, but the printout quality is unsatisfactory or has unwanted margin space,
you need to adjust the print settings. Otherwise, it may be a machine problem.
See "Print Results Not Satisfactory" on page 78.
The slide mount you are using is white Use black mounts, or mask the slide mount with a black frame.
and the reflection is affecting scan
quality.
Light from the FAU lamp get in through Place the Filler Sheet over the blank area correctly to shield it.
the blank area.
• Frames Are Not Detected Correctly
Cause Action
Film is out of position.
The frame of a film is scanned on the
edge of an image. / The edge of an
image is missing.
Reposition the film in the film guide so that the white line marks of the guide do
not obscure the film frames.
For loading the film, see "Mounting Films" on page 38.
W
Note
Repositioning the film may not resolve the problem, depending on the film. In
this case, scan from the computer. For details, refer to the Scanning Guide on-
screen manual.
Adjust Film print cutting range and rescan.
See "Print Settings" in "Changing the Machine Settings" of the User's Guide on-
screen manual.
Troubleshooting 93