Mercedes-Benz CLA Operator's Manual page 280

Features
278
Stolen vehicle recovery service
If your vehicle has been stolen:
Notify the police.
X
The police will issue a numbered incident
report.
This number will be forwarded to the
X
Mercedes-Benz Customer Assistance Cen-
ter together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Cen-
ter contacts you and the local law enforce-
ment agency if the vehicle is located.
However, only the law enforcement agency
is informed of the location of the vehicle.
If the anti-theft alarm system is activated for
longer than 30 seconds, the Mercedes-Benz
Customer Assistance Center is automatically
notified.
Vehicle Health Check
With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance Center.
The customer service representative can use
the received data to decide what kind of
assistance is required. You are then, for
example, guided to the nearest authorized
Mercedes-Benz Center or a recovery vehicle
is called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
Center.
The Roadside Assistance Connected Roadside Assistance Connected
message appears in the display. If the Vehicle
Health Check can be started, the
for Vehicle Diagnostics Received for Vehicle Diagnostics Received
Start vehicle diagnostics? Start vehicle diagnostics?
appears in the display.
Press the
X
sage.
When the
X
Please Start Ignition Please Start Ignition
appears: turn the SmartKey to position 2 in
the ignition lock (
If the
X
tions received by phone and move tions received by phone and move
your vehicle to a safe position. your vehicle to a safe position.
message appears: please follow the
instructions received by phone and move
your vehicle to a safe position.
The message in the display disappears.
The vehicle operating state check begins.
During this procedure, you will see the
Vehicle Diagnostics Vehicle
If you select
Check is canceled completely.
When the check is complete, the
vehicle diagnostics data. (Voice vehicle diagnostics data. (Voice
connection may be interrupted dur‐ connection may be interrupted dur‐
ing ing data data transfer)
vehicle data can now be sent.
Press the
X
sage.
The voice connection with the Customer
Assistance Center is terminated.
The
ring Data... ring Data...
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice con-
nection is re-established after the transfer is
complete. If necessary, you will be contacted
at a later time by another means, e.g. by e-
mail or phone.
Another function of the Vehicle Health Check
is the transfer of service data to the Customer
Request Request
Assistance Center. If a service is due, the dis-
play shows a message to this effect together
message
with information about any special offers at
your workshop.
This information can also be called up under
"Owners Online" at http://www.mbusa.com.
Yes Yes button to confirm the mes-
Vehicle Diagnostics Vehicle Diagnostics
page 141).
Y
Please follow the instruc‐ Please follow the instruc‐
Diagnostics Active Active
Cancel, the Vehicle Health Cancel
transfer) message appears. The
OK OK button to confirm the mes-
Vehicle Diagnostics: Transfer‐ Vehicle Diagnostics: Transfer‐
message appears.
message
message.
Sending Sending