Troubleshooting - Regency L965E-NG Owners & Installation Manual

Problem Possible Cause
The pilot fl ame has gone out
Thermostat does
The On/Off switch is turn to OFF
not work
The thermostat is set too high
No spark Spark develops near the pilot assembly or
generation could occur onboard
No spark from the igniter
Air in the gas line
Pilot gas pressure dropout upon main
burner gas valve opening
No pilot fl ame
ignition
No gas fl ow out of the pilot burner
Problem with Flame Sensor circuit
Pilot will not
remain lit
Restrictor setting
The pilot light has gone out
The remote is too far away from the heater
Remote control
The remote control receiver is turned "OFF"
does not work
One of the two remote control or receiver
batteries are dead
Receiver or transmitter batteries are low
A maximum number of failed ignitions or
No reaction to fl ame restorations have been reached.
command
No communication between the remote
control and the receiver
Regency L965E / HZ965E Gas Fireplace

TROUBLESHOOTING

Solution
· Turn it ON
· Set the thermostat to a lower temperature
· Check pilot assembly wiring
· Check for broken or poor connection from the sparker to the electrode
· Check for the spark shorting or arcing at other locations
· Check for defective sparker and spark electrode
· See "no spark generation"
· It takes a while for all the air to purge out of the pilot before gas can reach the pilot
and ignite
· Check gas mains supply and pressure
· Check gas valve wirings and connections to the board
· Check the pilot burner for obstruction
· Check the wirings and connections between the pilot assembly and the board
· Check the correct gas type settings on the valve and pilot burner assembly orifi ce
· Check for proper connection of the Flame Sensor to the DFC board
· Check pilot for full fl ame impingement around Flame Sensor
· If fl ame is too small, check gas pressure, adjust pilot rate screw, check pilot head for
damage
· Ensure the ground wire is properly attached to the pilot mounting bracket
and that it is makes a good electrical connection.
· Use the correct restrictor setting for the venting confi guration
· See "Pilot will not remain lit"
· Use the remote closer to the heater
· Check the remote control instructions
· Replace the batteries
· Replace the batteries
· Remove any possible blocking conditions. See "locking conditions"
· See how to reset the board from Lockout
· Reprogram the transmitter to the receiver.
· Follow the initializing system for the fi rst time
MAINTENANCE
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