Troubleshooting: Synchronisation - Blackberry Bold 9780 User Manual

User Guide

Troubleshooting: Synchronisation

Email is not reconciling over the wireless network
Try the following actions:
• Check that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email manually. On the Home screen, click the Messages icon. Press the
Organiser data is not synchronising over the wireless network
Try the following actions:
• Check that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronisation is turned on in the Contacts application, Calendar application, Tasks application and MemoPad.
• If you use the BlackBerry® Internet Service, you must use the synchronisation tool of the BlackBerry® Desktop Manager to synchronise
calendar data. For more information, see the Help in the BlackBerry Desktop Manager.
Contact list field data is not appearing on my computer
You can only synchronise the data in a custom contact list field with a text field in the email application on your computer. For example, you
cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronise it with the email application on your
computer because the birthday field is a date field in the email application on your computer.
Some characters in calendar entries do not appear correctly after synchronisation
If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not
support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For
more information, see the documentation for the operating system on your computer.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software.
Maintaining an up-to-date back-up file on your computer might allow you to recover device data if your device is lost, stolen or corrupted by
an unforeseen issue.
I am not receiving email from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronisation tool of the BlackBerry®
Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
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key > Reconcile Now.
Synchronisation