Page 1 BlackBerry Bold 9780 Smartphone Version: 6.0 User Guide To find the latest user guides, visit www.blackberry.com/docs/smartphones.
Page 2 SWDT643442-941426-0810104747-001...
Page 3: Table Of Contents
Top 10..................................................Find important keys..............................................Start using your device.............................................. Discover the Home screen............................................Personalize your device............................................. Ask a question online..............................................Shortcuts..................................................BlackBerry basics shortcuts............................................Phone shortcuts................................................Message shortcuts..............................................Typing shortcuts................................................. File and attachment shortcuts..........................................Media shortcuts................................................Browser shortcuts............................................... Calendar shortcuts..............................................
Page 4 Change the options for voice prompts........................................Improve voice recognition............................................Troubleshooting: Voice dialing..........................................Messages..................................................Email.................................................... PIN messages................................................Text messages................................................Security options for messages..........................................Attachments................................................S/MIME-protected messages........................................... IBM Lotus Notes native encrypted messages......................................PGP protected messages............................................Message shortcuts..............................................File and attachment shortcuts..........................................Troubleshooting: Messages............................................
Page 5 Add a contact alert..............................................Silence your device..............................................Flashing LED................................................Change alarm notification options.......................................... Turn on event sounds..............................................Troubleshooting: Ring tones, sounds, and alerts....................................Browser..................................................Browser basics................................................Browser bookmarks..............................................RSS feeds..................................................Browser options................................................Browser security................................................. Browser push................................................Browser shortcuts............................................... Troubleshooting: Browser............................................Calendar..................................................
Page 6 Silence the alarm............................................... Change alarm notification options.......................................... Turn on bedside clock mode............................................. Set options for bedside clock mode......................................... Use the stopwatch..............................................Use the timer................................................Change timer notification options........................................... Troubleshooting: Clock.............................................. Tasks and memos............................................... Create a task or memo.............................................. Send a task or memo..............................................Change or delete a task or memo..........................................
Page 7 Language..................................................About typing input languages..........................................Change the language..............................................Use a shortcut for switching typing input languages when you are typing............................Add a display language............................................. Delete a language..............................................Troubleshooting: Language............................................Screen display................................................Set options for backlighting............................................Use a picture as your device wallpaper........................................Change the display font............................................
Page 8 About updating the BlackBerry Device Software....................................Update the BlackBerry Device Software over the wireless network..............................Return to or delete the previous version of the BlackBerry Device Software............................. Update the BlackBerry Device Software from a web site..................................Update the BlackBerry Device Software using the BlackBerry Desktop Software..........................
Page 9 Run a diagnostic report............................................. View, submit, or delete a diagnostic report......................................Set a default recipient for diagnostic reports......................................I cannot run or submit a diagnostic report......................................View the version number of the BlackBerry Device Software on your device............................ Submit a Wi-Fi diagnostic report..........................................
Page 10 Set options for Wi-Fi diagnostic reports........................................Synchronization................................................About synchronization............................................... Reconcile email over the wireless network......................................Delete email on your device and in your email application on your computer..........................Synchronize organizer data over the wireless network..................................About synchronization conflicts..........................................Manage email reconciliation conflicts........................................Manage data synchronization conflicts........................................
Page 11: Quick Help
2. Click Change Sounds > Sounds for Selected Profile > Ring Tone. • Click a tone. • To use a tone that is on your BlackBerry® device or on a media card, click Select Music. Find and click an audio file. 3. Press the key >...
Page 12: Download A Theme
BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.
Page 13 Transfer a file from your computer to your device using your device as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.
Page 14: Find Important Keys
About the Menu key and Escape key The Menu key on your BlackBerry® device provides you with a full list of available actions for an application. The Menu key and the Escape key help you switch between screens and applications quickly and easily.
Page 15: Start Using Your Device
About multitasking Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While you are playing a song, you might want to switch to the messages application to reply to a message.
Page 16: Find Your Phone Number
• To view your active phone number, from the Home screen, press the key. Your phone number appears at the top of the screen. • If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the key.
Page 17 Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options. If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.
Page 18: Get The Date And Time From The Wireless Network Automatically
Quick Help If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
Page 19: Bluetooth Technology Options
4. If necessary, do one of the following: • If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device.
Page 20: Change The Language
> Save. Find more information • Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in an application menu. • www.discoverblackberry.com: Find software, applications, and accessories for your device.
Page 21: I Am Not Receiving Messages
Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Page 22: The Battery Is Not Charging
Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop Software from www.blackberry.com.
Page 23 • If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device. • If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time.
Page 24: Discover The Home Screen
User Guide Quick Help Discover the Home screen Change the theme, and wallpaper, and organize with folders. Switch themes On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. In the Theme section, click a theme. 4.
Page 25: Personalize Your Device
On the Home screen, press the key > Options. • To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search. • To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
Page 26: Navigation And Typing
Assign an application to a Convenience key Your BlackBerry® device has one or more Convenience keys on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
Page 27 To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. For information about completing this task for a personal email account that you have on your BlackBerry device (such as Google Mail™ or Windows Live™ Hotmail®), visit blackberry.com/docs/smartphones...
Page 28: Phone Options
2. Click Change Sounds > Sounds for Selected Profile > Ring Tone. • Click a tone. • To use a tone that is on your BlackBerry® device or on a media card, click Select Music. Find and click an audio file. 3. Press the...
Page 29: Contact Options
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile.
Page 30: Map Options
User Guide Quick Help • To add a contact from a message, call log, or web page, highlight the contact name, number, or email address. Press the key > Add to contacts. If necessary, add contact information. Press the key > Save. Change or delete a contact picture On the Home screen, click the Contacts icon.
Page 31: Ask A Question Online
User Guide Quick Help Ask a question online on page...
Page 32: Shortcuts
Shortcuts Shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. BlackBerry basics shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Move the cursor Slide your finger on the trackpad.
Page 33: Message Shortcuts
User Guide Shortcuts Turn on or turn off the speakerphone during a call Press the key on the keyboard. Stop listening to a call with a wireless headset Press the key on the keyboard. Change the active phone number From the Home screen, press the key.
Page 34: Typing Shortcuts
User Guide Shortcuts Move up a screen Press the Shift key and the Space key. Move down a screen Press the Space key. Move to the top of a message inbox Press T Move to the bottom of a message inbox Press B Move to the next unopened item Press U...
Page 35: File And Attachment Shortcuts
User Guide Shortcuts Paste text Press the Left Shift key or Right Shift key and click the trackpad. File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening a file or Press G...
Page 36: Browser Shortcuts
User Guide Shortcuts Turn the audio boost feature on if you are using a headset When playing an audio or a video file, press the Volume Up key until you reach the highest volume setting, and then press the Volume Up key four times quickly.
Page 37: Calendar Shortcuts
User Guide Shortcuts Quickly switch between tabs Press W Zoom in to a web page Press I Zoom out from a web page Press O Go to the start page Press G Return to the home page Press H Open the bookmark list Press K Add a bookmark Press A...
Page 38: Search Shortcuts
Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Search for an item on your BlackBerry® device Start typing on the Home screen. Search for a contact in a list of contacts Type part or all of a contact name, or type initials separated by a space.
Page 39: Phone
• To view your active phone number, from the Home screen, press the key. Your phone number appears at the top of the screen. • If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the key.
Page 40: Answer A Second Call
2. Click Change Sounds > Sounds for Selected Profile > Ring Tone. • Click a tone. • To use a tone that is on your BlackBerry® device or on a media card, click Select Music. Find and click an audio file. 3. Press the key >...
Page 41: Emergency Calls
Press the X key. 2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. •...
Page 42: Volume
Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device. •...
Page 43: Voice Mail
Change the voice mail access number and password If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail is not updated in your voice mail system.
Page 44: Speed Dial
Change how many times your device rings before the call goes to voice mail To change how many times your BlackBerry® device rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.
Page 45: Forward Calls
BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones. For more information, contact your wireless service provider. Forward calls To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. From the Home screen, press the key.
Page 46: Fixed Dialing And Smart Dialing
Block calls To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.
Page 47: Turn On Fixed Dialing
Phone Turn on fixed dialing To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
Page 48: Conference Calls
About conference calls You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes.
Page 49: Call Logs
Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the Home screen. You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your BlackBerry® device for 30 days.
Page 50: Multiple Phone Numbers
About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your device if one of the following situations applies: •...
Page 51: Phone Options
Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail. If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers.
Page 52 2. Press the key > Options > In-call Settings. • To answer calls automatically when you remove your BlackBerry® device from the holster, change the Auto Answer Calls field to Out of Holster. • To stop answering calls automatically when you remove your device from the holster, change the Auto Answer Calls field to Never.
Page 53: Phone Shortcuts
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Page 54: Troubleshooting: Phone
I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes phone or voice services. • If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
Page 55: I Cannot Check My Voice Mail
Phone My phone number appears as Unknown in the Phone application If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application. On the Home screen or in a folder, click the Options icon.
Page 56 Phone Some features are not available on my device The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless service plan. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options.
Page 57: Voice Commands
"Check my phone number" If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level.
Page 58: Change The Language For Voice Commands
Turn off choice lists for voice commands If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.
Page 59: Troubleshooting: Voice Dialing
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
Page 60: Messages
Note: In some cases, you might see the following options. If so, select one of the options. • Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example, Windows Live™ Hotmail®) or to create a new email address for your device.
Page 61: Check Spelling
> Save Draft. Attach a file to an email To attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 62 User Guide Messages For information about completing this task for a personal email account that you have on your BlackBerry device (such as Google Mail™ or Windows Live™ Hotmail®), visit blackberry.com/docs/smartphones and click BlackBerry Internet Service manuals under the Email Setup Manuals section.
Page 63: Viewing And Replying To Email
About email account icons Depending on your email setup option, you might be able to associate your BlackBerry® device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple email account icons might appear on your device, in addition to the main Messages icon.
Page 64: Delete Messages
BlackBerry® device reminds you to return to the email. If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags, changes that you make to flags on your device should be reflected in the email application on your computer.
Page 65 > Save. • To remove a flag, click Clear Flag. Note: If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® device and are not sent to the recipient.
Page 66 Filing email About synchronization of email folders: You can add, change, or delete email folders in the email application on your computer or in the Messages application on your BlackBerry® device. If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports this feature, changes that you make to email folders are synchronized over the wireless network.
Page 67 Messages Add, move, rename, or delete an email folder : To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Messages icon.
Page 68: Email Options
3. If the Message Services field appears, set this field to the appropriate email account. 4. To set whether your BlackBerry® device sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts field.
Page 69 Stop displaying recent contacts in email address fields By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your BlackBerry® device displays the email addresses of recent contacts who are not in your contact list.
Page 70 User Guide Messages Turn off the prompt that appears before you delete a message On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3. Clear the Confirm Delete check box. 4.
Page 71 Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry® device and which remains in the email application on your computer. Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.
Page 72 Set the sensitivity level of email that the email filter applies to. Action Set whether email that the email filter applies to is forwarded to your BlackBerry® device. If email is forwarded, specify whether it is forwarded with high importance or with the email header only. Turn on an email filter On the Home screen, click the Messages icon.
Page 73: Synchronizing Email
If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Page 74: About Synchronization Conflicts
> Purge Deleted Items. About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.
Page 75: Pin Messages
A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.
Page 76 User Guide Messages • To resend the message without changing it, click Resend. Reply to or forward an email or PIN message In a message, press the key. • To reply to a message, click Reply or Reply to All. •...
Page 77: Viewing And Replying To Pin Messages
User Guide Messages Create a link for a PIN You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message. When you are typing text, type pin: and the PIN. Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message.
Page 78 User Guide Messages Delete messages On the Home screen, click the Messages icon. • To delete a message, highlight the message. Press the key > Delete. • To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key.
Page 79: Text Messages
.jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov. If you have more than one phone number associated with your BlackBerry® device, your device sends text messages using the first phone number that appears in the My Number field in the Phone application.
Page 80: Composing And Sending Text Messages
• Type a phone number that can receive text messages (including the country code and area code). Press the key on the keyboard. • If your BlackBerry® device is connected to a CDMA network, you can type an email address. 4. Type a message.
Page 81: Viewing And Replying To Text Messages
User Guide Messages Attach a file to a text message When you are composing a text message, press the key > Attach. 2. Click one of the following menu items: • Picture • Video • Location • Audio • Voice Note •...
Page 82 User Guide Messages In a message, in a file, in an attachment, or on a web page, press the key > Find or Find on Page. 2. Type the text. 3. Press the Enter key. To search for the next instance of the text, press the key >...
Page 83: Options For Text Messages
User Guide Messages 2. Press the key > View Attachment. 3. Press the key > Add to Contacts. Add an appointment to your calendar from a text message In a text message, highlight an iCalendar attachment. 2. Press the key > View Appointment. 3.
Page 84 Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry® device uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application.
Page 85 User Guide Messages 4. Press the key > Save. Set a wireless network type for sending text messages Depending on your wireless service provider and wireless network, this feature might not be supported. On the Home screen, click the Text Messages icon. 2.
Page 86: Cell Broadcasting
Turn on cell broadcasting To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Page 87: Security Options For Messages
Block incoming messages If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information, contact your administrator.
Page 88: Attachments
About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them.
Page 89 Download. Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. On the Home screen or in a folder, click the Media icon or Files icon.
Page 90: S/Mime-Protected Messages
(.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.
Page 91: Pgp Protected Messages
(previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Software. For more information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.
Page 92: File And Attachment Shortcuts
User Guide Messages File an email message Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q. Move to the last cursor position after you close and reopen a received Press G email or PIN message Move to the next message...
Page 93: Troubleshooting: Messages
If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your device.
Page 94 I am not receiving messages Try the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...
Page 95 Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Page 96 Email filters, 69 I cannot turn on cell broadcasting If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support.
Page 97: A Skipped Content Bar Appears In A Document
The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email folder in the email application on your computer other than your inbox, your device files the message.
Page 98: Files
About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them.
Page 99 Search for a file that is saved on your organization's network, 97 Search for a file that is saved on your organization's network To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 100: Managing Files And Attachments
Files Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. On the Home screen or in a folder, click the Media icon or Files icon.
Page 101 • To delete a file, click Delete. Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 102 User Guide Files • To view all the text in a column, click the column label. Click Fit. • To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size.
Page 103: File And Attachment Shortcuts
Troubleshooting: Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry® device. To download the content, click the skipped content bar. 2. Click More.
Page 104 A message or attachment does not appear or is truncated Try the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key >...
Page 105: Media
Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry® device memory or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist.
Page 106 User Guide Media 2. Click Playlists > New Playlist. • To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song. • To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to add criteria for artists, albums, or genres.
Page 107 > Save. Improve sound quality for media files Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device. On the Home screen, click the Media icon.
Page 108: Podcasts
Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device.
Page 109: Videos
> Save. Improve sound quality for media files Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device. On the Home screen, click the Media icon.
Page 110: Display Closed Captions In Videos
Improve sound quality for media files, 105 Improve sound quality for media files Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device.
Page 111: Video Camera
User Guide Media Video camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. Record a video To perform this task, you might need to have a media card inserted in your BlackBerry® device.
Page 112: Camera
4. Press the key > Save. Camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. Take a picture On the Home screen, click the Camera icon.
Page 113 User Guide Media 4. Press the key > Save. Related topics View properties for a media file, 106 Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture. On the Home screen, click the Camera icon.
Page 114: Pictures
Save a picture from a text message or a web page You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. Open a picture attachment in a text message or highlight a picture on a web page.
Page 115: View Pictures As A Slide Show
5. Click OK. Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry® device or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations.
Page 116: Voice Notes
User Guide Media To delete the folders from the Pictures application, highlight the folder. Press the key > Remove From Library. The folders that you imported remain in their original location, but are deleted from the Pictures application. To permanently delete the folders from both the Pictures application and from the device memory or media card, including any files that are not pictures and that are not visible in the folders in the Pictures application, highlight the folder.
Page 117: Ring Tones
2. Click Change Sounds > Sounds for Selected Profile > Ring Tone. • Click a tone. • To use a tone that is on your BlackBerry® device or on a media card, click Select Music. Find and click an audio file. 3. Press the...
Page 118: Download A Ring Tone
Improve sound quality for media files, 105 Improve sound quality for media files Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device.
Page 119: Media Storage
Your BlackBerry® device supports media card sizes up to 32 GB. Only microSD media cards are supported. Repair files stored on your media card or on your device CAUTION: If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from your media card or on your device.
Page 120: About Compression
About file encryption File encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that can be inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, your device password, or both.
Page 121 5. Click OK. Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry® device or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations.
Page 122: Transferring And Downloading Media Files
The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your device. Both options allow you to use the BlackBerry® Desktop Software to transfer files to and from your device.
Page 123: Receive A Media File Using Bluetooth Technology
To perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology. You can share your pictures and videos on applications that you have installed such as Facebook® for BlackBerry® devices, and YouTube® for BlackBerry devices.
Page 124: Supported Audio And Video File Formats
User Guide Media 5. Click Yes > Save. Related topics Turn on Bluetooth technology, 17 Supported audio and video file formats Type File format Audio • .mp3 • .m4a • .wma • .wav Video • .mp4 • .mov • .3gp •...
Page 125: Troubleshooting: Media
My device is not using the correct ring tone or wallpaper If you are using a ring tone or wallpaper picture that you encrypted in the device memory or on the media card using your BlackBerry® device password and you reset your device, unlock your device.
Page 126: I Cannot Save Media Files
I cannot open media files Try one of the following: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from your computer. • If you are trying to open a media file on your computer using your device as a USB drive, verify that you have closed the media transfer...
Page 127: My Device Does Not Recognize My Media Card
BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security >...
Page 128: Ring Tones, Sounds, And Alerts
2. Click Change Sounds > Sounds for Selected Profile > Ring Tone. • Click a tone. • To use a tone that is on your BlackBerry® device or on a media card, click Select Music. Find and click an audio file. 3. Press the key >...
Page 129: Add A Contact Alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile.
Page 130: Change Alarm Notification Options
Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device.
Page 131 User Guide Ring tones, sounds, and alerts • If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field is not set to Silent and that the Vibration field is not set to Off.
Page 132: Browser
About tabbed browsing With tabbed browsing, you can open multiple web pages on your BlackBerry® device at the same time. You can quickly switch between tabs that are open, open a new tab without closing another, or close the current tab without closing the entire browser. If you open a link that is in a message, calendar entry, or memo, the link automatically opens in a new tab.
Page 133: Viewing, Copying, And Forwarding Addresses
User Guide Browser Move back or forward a web page On a web page, press the Menu key. 2. Click Back or Forward. Refresh a web page On a web page, press the Menu key. 2. Click Refresh. Search for text in a message, in a file, or on a web page To search for text in a presentation, you must view the presentation in text view or in text and slide view.
Page 134: Viewing Pictures And Playing Media Files
User Guide Browser Copy an address for a web page, link, or picture Do any of the following: • To copy an address for a web page, press the key > Copy Page Address. • To copy an address for a link, pause on or highlight a link. Press the key >...
Page 135: Browser Bookmarks
User Guide Browser To return the picture to its original size, press the key > Zoom 1:1. Browser bookmarks About bookmarks for web pages You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check the web page for updates periodically.
Page 136: Rss Feeds
About RSS feeds You can add RSS feeds to your BlackBerry® device so that you receive updates on your favorite blogs and web sites. You can add RSS feeds directly from a web page or by using the Social Feeds application. With the Social Feeds application, you can stay up-to-date with your social networks and view your RSS feeds in one location.
Page 137: Browser Options
User Guide Browser Browser options Change your home page or start page On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the General section, do one of the following: • To change the home page, in the Home Page field, type a web address. •...
Page 138: Delete Browsing Information
Closing Browser on Escape check box. • To receive a prompt before your BlackBerry® device uses your wireless service provider's browser portal to stream media from the Internet, select the Switching to Carrier Network for Streaming Media check box.
Page 139: Browser Security
About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES.
Page 140: Browser Push
> Save. Add a trusted content server If your email account uses a BlackBerry® Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.
Page 141: Browser Shortcuts
Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® Enterprise Server or the BlackBerry® Internet Service. MDS Hosts Set whether your device accepts push messages from all BlackBerry Enterprise Server instances or BlackBerry Internet Services. Process SMSC Set whether your device accepts push messages that are SMS-based.
Page 142: Troubleshooting: Browser
Move to the bottom of a web page Press B Troubleshooting: Browser No browser is available on my device Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® device is connected to the wireless network.
Page 143 I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file. I receive a prompt to switch networks when I stream a song or video If you receive a prompt to switch networks, you cannot stream songs or videos with the Internet connection that you are using.
Page 144: Calendar
User Guide Calendar Calendar Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays free time that you have between appointments.
Page 145: Schedule A Meeting
If you have multiple calendars on your BlackBerry® device, the appointment appears in your default calendar. Schedule a meeting To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 146: Meetings
Meetings Schedule a meeting To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. On the Home screen, click the Calendar icon.
Page 147 Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives the recipient's response. Delegate a meeting invitation To perform this task, you must be using IBM® Lotus Notes® and your email account must be associated with a BlackBerry® Enterprise Server that supports this feature.
Page 148: Conference Call Meetings
About conference calls You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes.
Page 149: Synchronizing Calendar
If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the...
Page 150 About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software.
Page 151: Calendar Options
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.
Page 152: Calendar Shortcuts
3. Change the Keep Appointments field. 4. Press the key > Save. Your BlackBerry® device deletes calendar entries that are older than the number of days that you set. Show tasks in the calendar On the Home screen, click the Calendar icon.
Page 153: Troubleshooting: Calendar
I cannot enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry® device that supports the Join Now feature or if the meeting organizer did not enter the conference call information correctly. If the Join Now option appears and your device is connected to a CDMA network, you might need to change your smart dialing options so that you can enter the conference call using the Join Now option.
Page 154: Contacts
6. Press the key > Save. You can synchronize contact fields that you customize on your BlackBerry® device with the email application on your computer. For more information about synchronizing contact fields, see the Help in the BlackBerry® Desktop Software.
Page 155: Customizing Contacts
• To delete a contact, click Delete. Search for a contact in your organization's address book To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 156: Synchronizing Contacts
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 157 About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software.
Page 158: Personal Distribution Lists
Contacts About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.
Page 159: Multiple Contact Lists
About multiple contact lists If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your device.
Page 160: Troubleshooting: Contacts
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 161: Clock
Clock Get the date and time from the wireless network automatically To perform this task, your BlackBerry® device must be connected to the wireless network. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key >...
Page 162: Change The Clock Face
User Guide Clock Change the clock face You can set a different clock face for the clock, stopwatch and timer. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3. Change the Clock Face field, Stopwatch Face field or Timer Face field. 4.
Page 163: Change Alarm Notification Options
User Guide Clock Change alarm notification options On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field. 4.
Page 164: Use The Timer
Updates. For this feature to be supported, your wireless service plan must include data services (such as email messages or browser service). If your email account uses a BlackBerry® Enterprise Server, you might not be able update your time zone data. For more...
Page 165: Tasks And Memos
User Guide Tasks and memos Tasks and memos Create a task or memo On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a task, click Add Task. Type the task title and fill in the details, such as the due date and recurrence. •...
Page 166: Show Tasks In The Calendar
If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Page 167: About Categories
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software.
Page 168: Categorize A Contact, Task, Or Memo
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 169: Typing
User Guide Typing Typing Typing basics Highlight, cut, copy, or paste text Press and hold the key and click the trackpad. • To highlight text character by character, on the trackpad, slide your finger left or right. • To highlight text line by line, on the trackpad, slide your finger up or down. 2.
Page 170: Type Text Using Suretype Technology
About SureType technology and multi-tap You can type on your BlackBerry® device using the SureType® input method or multi-tap input method. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide a quick and comfortable typing and dialing experience.
Page 171: Typing Options
Find more information about typing in other languages You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visit www.blackberry.com/go/docs and search for the Typing Guide in your language.
Page 172: Spelling Checker
You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry® device to check spelling automatically before you send an email message.
Page 173: Custom Dictionary
Stop displaying spelling suggestions in the list that appears when you type By default, if you start typing a letter combination that your BlackBerry® device does not recognize, spelling suggestions appear in bold in the list that appears when you type.
Page 174: Autotext
Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.
Page 175: Typing Shortcuts
User Guide Typing Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period Press the Space key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the Space key.
Page 176: Troubleshooting: Typing
User Guide Typing Troubleshooting: Typing I cannot check spelling You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish.
Page 177: Keyboard
Assign an application to a Convenience key Your BlackBerry® device has one or more Convenience keys on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
Page 178: Set The Cursor Speed
User Guide Keyboard Set the cursor speed On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Keyboard. 3. Change the Key Rate field. 4. Press the key > Save. Turn on key tones On the Home screen or in a folder, click the Options icon.
Page 179: Troubleshooting: Keyboard
User Guide Keyboard Troubleshooting: Keyboard No application opens when I press a Convenience key Try the following: • If you have not done so, assign an application to the key. • Verify that you did not delete the application that you assigned to the key.
Page 180: Language
To turn off the shortcut for switching typing input languages, change the Shortcut Keys field to None. Add a display language You can use the BlackBerry® Desktop Software to add a display language to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop...
Page 181: Delete A Language
Troubleshooting: Language Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters. For more information, contact your wireless service provider or administrator.
Page 182: Screen Display
• To change the brightness of the backlight for the screen, change the Backlight Brightness field. • To change the length of time that the backlight stays on when you are not touching your BlackBerry® device, change the Backlight Timeout field.
Page 183: Add A Message That Appears When Your Device Is Locked
User Guide Screen display Find or hide an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following: • To see all your application icons, press the key >...
Page 184: Use Grayscale Or Reverse Contrast For The Screen Display
About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format.
Page 185: Troubleshooting: Display
The screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you are not touching your device.
Page 186: Gps Technology
Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver. On the Home screen or in a folder, click the Options icon.
Page 187: Get Your Gps Location
The longitude and latitude coordinates for your current location appear. Prevent others from tracking your location If your email account uses a BlackBerry® Enterprise Server, your administrator might be able to track the location of your BlackBerry device. For more information, contact your administrator.
Page 188: Troubleshooting: Gps Technology
• If you are outdoors, move away from buildings and expose your device to open sky. • If you are indoors, move close to a window. • If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on.
Page 189: Maps
> Navigate to Here. Your device must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task. View an address on a map using a link When your BlackBerry® device recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your device underlines the address.
Page 190 6. Click Search. Pan a map To pan a map, your BlackBerry® device must be in pan mode and not zoom mode. The mode that your device is in is displayed at the top of the map. If your device is in zoom mode, click the trackpad to switch to pan mode.
Page 191: Map Options
User Guide Maps Clear a map When you clear a map, any route information displayed on the map no longer appears. On a map, press the key > Clear Map. Add a bookmark for a location or route On the Home screen, click the Maps icon. 2.
Page 192: Map Shortcuts
Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver. On the Home screen or in a folder, click the Options icon.
Page 193: Applications
About multitasking Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While you are playing a song, you might want to switch to the messages application to reply to a message.
Page 194: About Adding Applications
BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.
Page 195: About Instant Messaging Applications
BlackBerry device comes with BlackBerry® Messenger. You can use BlackBerry Messenger to chat with people who have a BlackBerry device by sending and receiving messages and files. You can also change your status and display picture. With the BlackBerry® Groups feature of BlackBerry Messenger, you can share pictures, lists, appointments, and more.
Page 196: View The Size Of An Application Database
I cannot add, update, or return to the previous version of an application If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to add or update device applications. For more information, contact your administrator.
Page 197: Blackberry Device Software
• your wireless service provider requires you to update the BlackBerry Device Software You might be able to update your BlackBerry Device Software over the wireless network, from a web site, or using the BlackBerry® Desktop Software. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and the number of applications on your BlackBerry device.
Page 198: Return To Or Delete The Previous Version Of The Blackberry Device Software
Update the BlackBerry Device Software from a web site If your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry® Device Software updates that have been approved for use in your organization.
Page 199: Update The Blackberry Device Software Using The Blackberry Desktop Software
Troubleshooting: BlackBerry Device Software I cannot update the BlackBerry Device Software over the wireless network Depending on the options set by your wireless service provider or administrator, you might not be able to update your BlackBerry® Device Software over the wireless network.
Page 200: Manage Connections
Manage Connections Manage Connections Manage Connections basics Wireless networks that your device connects to For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device. BlackBerry device Networks BlackBerry®...
Page 201: Turn On Or Turn Off Data Service Or Set Roaming Options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are available. You can also set your device to turn off data services when roaming.
Page 202: Mobile Network
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, MMS messages, and browser service) on your BlackBerry® device so that only phone and SMS text messaging are available. You can also set your device to turn off data services when roaming.
Page 203: Preferred Wireless Network List
Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.
Page 204: Change The Order Of Preferred Wireless Networks
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network. Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networks based on the order that they appear in the preferred network list.
Page 205: Error Messages
Try the following actions: • If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly. • If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in global roaming mode and that your SIM card is inserted in your device correctly.
Page 206: Wi-Fi Technology
About connecting to a Wi-Fi network With Wi-Fi® technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your device uses the Wi-Fi network instead of the mobile network to visit web pages, send and receive email messages, and so on.
Page 207 Turn on the prompt that appears for hotspots By default, your BlackBerry® prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot. If you turn off these prompts, you can turn them on again.
Page 208 SSID broadcasted Set whether the Wi-Fi network broadcasts its SSID. Automatically obtain IP Set whether your BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and a gateway address and DNS address from the Wi-Fi network. Allow inter-access point Set whether your device remains connected to the Wi-Fi network when you move between wireless access points.
Page 209 Install a root certificate on your computer You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® device. You can install the root certificate on your computer, and then use the BlackBerry® Desktop Software to install the root certificate on your device. For more information, contact your administrator.
Page 210: Uma Connection Settings
• In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct. • If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry device to scan for available Wi-Fi networks.
Page 211: Bluetooth Technology
(a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
Page 212 Connect to a paired Bluetooth enabled device To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with the Bluetooth enabled device. Your BlackBerry device might attempt to connect to the Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range.
Page 213: Bluetooth Profiles
Depending on your BlackBerry® device model and wireless network, some profiles might not be supported. Option Description Audio Source (A2DP) This profile allows you to output audio from your BlackBerry device to Bluetooth® enabled devices that support stereo audio such as stereo headsets, speakers, and car kits.
Page 214 SIM Access If your BlackBerry device uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, email messaging, PIN messaging, and MMS messaging) are not available on your device, and phone services are accessible only through the car kit.
Page 215: Restrict Outgoing Calls
Make your BlackBerry device discoverable If you make your BlackBerry® device discoverable, other Bluetooth® enabled devices can detect your device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 216 Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device that you used. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 217 • If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device. • If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time.
Page 218: Power And Battery
Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, press and hold the key.
Page 219 User Guide Power and battery • Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device. • Set backlighting to remain on for a shorter period of time and lower its brightness. •...
Page 220: Memory And Media Cards
> Save. Repair files stored on your media card or on your device CAUTION: If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from your media card or on your device.
Page 221: About Compression
About file encryption File encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that can be inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, your device password, or both.
Page 222: Best Practice: Conserving Memory On Your Device
Best practice: Conserving memory on your device Try to maintain at least 400 KB of application memory on your BlackBerry® device. To use less memory, try changing options for email messages, calendar entries, and media files. Consider the following guidelines: •...
Page 223: Search
Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your email account uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
Page 224: Message Search Criteria
Description Advanced Search Criteria Specify whether you search for messages that are on your BlackBerry® device or for messages that are in an email application on your computer. Name Specify one or more contacts or email addresses that your device should search for in messages.
Page 225: Search For Text In A Message, In A File, Or On A Web Page
> Delete Search. Search for a contact in your organization's address book To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Contacts icon.
Page 226: Search Shortcuts
Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Search for an item on your BlackBerry® device Start typing on the Home screen. Search for a contact in a list of contacts Type part or all of a contact name, or type initials separated by a space.
Page 227: Sim Card
If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.
Page 228: Change Or Delete A Sim Card Contact
About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code.
Page 229: Protect Your Sim Card With A Pin Code
User Guide SIM card Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider. Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. On the Home screen or in a folder, click the Options icon.
Page 230: Security
About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen.
Page 231: Password Keeper
Lock the keyboard If you are not on a call, you can lock the keyboard to avoid pressing keys accidentally when you are not using your BlackBerry® device. If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task.
Page 232 User Guide Security Change a password in the password keeper On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the key > Open. 4. Change the password information. 5. Press the key >...
Page 233: Encryption
4. Press the key > Save. To show passwords in the password keeper again, select the Show Password check box. Encryption For more information about encryption and advanced security features, visit www.blackberry.com/docs/smartphones. Click your BlackBerry® device model and view the User Guide.
Page 234 About encrypting data on your device When encryption for data on your BlackBerry® device is turned on, your device uses a private key to encrypt data as it is stored on your device, including data that your device receives when it is locked. Your device decrypts data as you access it.
Page 235: Memory Cleaning
Set encryption strength If encryption of data that is stored on your BlackBerry® device is turned on, you can set the strength of the encryption that your device uses to protect data that you receive when your device is locked.
Page 236: Certificates
On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. • To prevent your BlackBerry® device from deleting sensitive data when you insert your device in a holster, clear the Clean When Holstered check box.
Page 237: Certificate Basics
About certificates A certificate is a digital document that binds the identity and public key of a certificate subject. If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network from a certificate authority profile that is provided by your administrator.
Page 238: Pgp Keys
Depending on your organization, enrollment for a certificate might be required and might also occur automatically. PGP keys allow you to send and receive PGP messages using your BlackBerry® device if you are already sending and receiving PGP messages on your computer.
Page 239: Certificate Servers
BlackBerry® device model and view the User Guide. About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password. •...
Page 240: Smart Cards
Turn on two-factor authentication To perform this task, you must have set a password for your BlackBerry® device and have the smart card password that you received with your smart card. On the Home screen or in a folder, click the Options icon.
Page 241: Vpn Settings
A VPN profile contains the information that you require to log in to your organization's network over VPN. If you have a Wi-Fi® enabled BlackBerry® device and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network.
Page 242: Verify Security Software Manually
About software tokens You might need a software token to log in to a VPN. If you have a Wi-Fi® enabled BlackBerry® device, you might also need a software token to connect to your organization's network using a Wi-Fi network. A software token includes a token code that your device regenerates periodically and a PIN.
Page 243 About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.
Page 244: Troubleshooting: Security
Troubleshooting: Security I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP or DSML certificate server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions: •...
Page 245 My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.
Page 246: Service Books And Diagnostic Reports
Service books and diagnostic reports Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry® device over the wireless network to add an additional service or application to your device.
Page 247: Set A Default Recipient For Diagnostic Reports
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
Page 248: Set Options For Wi-Fi Diagnostic Reports
When you set options for Wi-Fi® diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
Page 249: Synchronization
If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Page 250: Synchronize Organizer Data Over The Wireless Network
For more information, see the Help in the BlackBerry Desktop Software. About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer.
Page 251: Manage Data Synchronization Conflicts
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software.
Page 252: Troubleshooting: Synchronization
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 253: Accessibility Options
User Guide Accessibility options Accessibility options About accessibility options BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility. Screen accessibility options Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning.
Page 254: Audio And Phone Accessibility Options
Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device.
Page 255: Tty Support
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Page 256: Typing Accessibility Options
"Check my phone number" If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level.
Page 257 • To ignore the suggestions, keep typing. Predict words as you type You can set your BlackBerry® device to display a list of suggested words as you type. On the Home screen or in a folder, click the Options icon.
Page 258: Calculator
Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® device keyboard. Convert a measurement On the Home screen or in the Applications folder, click the Calculator icon.
Page 259: Brickbreaker
User Guide BrickBreaker BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. If the ball hits the paddle, a brick, or the top of the game board 50 times on any level, the bricks descend one space each time that you hit the ball with the paddle.
Page 260: Brickbreaker Scoring
To shoot the laser or gun, press the Space key. Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device.
Page 261: Set The Paddle Speed
User Guide BrickBreaker Set the paddle speed On the Home screen or in the Games folder, click the BrickBreaker icon. 2. Press the key > Options. • To set the paddle speed, set the Paddle movement speed field. • To accelerate the paddle as you slide your finger on the trackpad, select the acceleration check box. 3.
Page 262: Word Mole Game
User Guide Word Mole game Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole® game is to form words using the letters in the garden. If you form a word using letters that are directly above, below, or beside each other in the garden, you receive new letters which you can use to form new words.
Page 263: Single-Player Games
Use time bonus letters in a word to gain bonus time. Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device.
Page 264: Multiplayer Games
User Guide Word Mole game Multiplayer games Invite a player On the Home screen, in the Games folder, click the Word Mole icon. 2. Click New Game > Multiplayer > Invite. 3. Click a contact. 4. Click OK. When a player accepts an invitation, a green indicator appears beside their screen name. To start the game, click Start Game. Accept an invitation In the Word Mole®...
Page 265: Troubleshooting: Word Mole
If you are a game participant, verify that the game organizer did not exit the multiplayer game. Some words that I submit are not recognized Some less common words might not be in the dictionary on your BlackBerry® device. Try submitting more commonly used words.
Page 266: Glossary
BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry® Connect™ software, a device with BlackBerry® Built-In™ software, or a device that is running the BlackBerry® Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services.
Page 267 User Guide Glossary DSML Directory Service Markup Language DSML certificate server A BlackBerry® device uses a DSML certificate server to search for and download certificates. EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP-SIM Extensible Authentication Protocol Subscriber Identity Module...
Page 268 A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry® devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive.
Page 269 A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
Page 270 User Guide Glossary Triple Data Encryption Standard teletype virtual private network wide area network Wireless Application Protocol Wired Equivalent Privacy Wireless Markup Language Wi-Fi Protected Access WTLS Wireless Transport Layer Security...
Page 271: Legal Notice
Legal notice ©2010 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
Page 272 Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights.
Page 273 User Guide Legal notice The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.
Page 274 OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry® Bold™ 9780 smartphone model number: RCM72UW, RCM73UW, RCN72UW, or RCN73UW This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community.

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