Set A Default Recipient For Diagnostic Reports; I Cannot Run Or Submit A Diagnostic Report; View The Version Number Of The Blackberry Device Software On Your Device; Submit A Wi-Fi Diagnostic Report - Blackberry Bold 9780 User Manual

User Guide
• To delete all diagnostic reports, click Delete All.

Set a default recipient for diagnostic reports

If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you
want to specify a recipient each time that you submit a report, do not set the default recipient.
1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Mobile Network.
3. Press the key > Diagnostics Test.
4. Press the key > Options.
5. Type the contact information.
6. Press the key > Save.

I cannot run or submit a diagnostic report

Try the following actions:
• Try running the diagnostic report again. In the diagnostic report, press the
• Check that your BlackBerry® device is connected to the wireless network.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic
report to a PIN, try submitting the report to an email address.

View the version number of the BlackBerry Device Software on your device

1. On the Home screen or in a folder, click the Options icon.
2. Click Device > About Device Versions.
To return to the Options screen, press the

Submit a Wi-Fi diagnostic report

1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Wi-Fi Network.
3. Press the key > Troubleshoot > Wi-Fi Diagnostics.
4. Press the key > Email Report or PIN Report.
key three times.
Service books and diagnostic reports
key > Repeat All Steps.
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