I Cannot Pair With A Bluetooth®-Enabled Device - Blackberry Bold 9780 User Manual

User Guide
I cannot connect to a Wi-Fi network
Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.
Try the following:
• Verify that you have turned on the connection to the Wi-Fi network.
• Verify that you are in a Wi-Fi coverage area.
• If the Wi-Fi network does not appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name, connect to
the Wi-Fi network manually.
• In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct.
• If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry device to scan for available Wi-Fi
networks.
• If your wireless service provider supports UMA, verify that your connection preference is not set to Mobile Network Only.
• If your email account uses a BlackBerry® Enterprise Server, your device might prevent you from connecting to certain wireless access
points. For more information, contact your administrator.
• If you are using the Push Button Set-up method, verify that the access point is enabled with Wi-Fi Protected Setup™, and that it has
been set to send its profile. Verify that another device is not also attempting to connect at the same time, and that not more than one
access point within range is in this mode.
• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root
certificate for the certificate authority server that created the certificate for the authentication server.
• If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your device.
Related topics
Turn on or turn off a network connection, 14
Connect to a Wi-Fi network, 17
Connect to a Wi-Fi network manually, 207
I cannot pair with a Bluetooth®-enabled device
Try the following:
• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation
that came with the Bluetooth® enabled device.
• If you do not know the passkey for your Bluetooth® enabled device, see the documentation that came with the Bluetooth® enabled
device.
• If your BlackBerry device does not detect the Bluetooth® enabled device that you want to pair with, try making your BlackBerry device
discoverable for a short period of time. Many car kits need to discover your BlackBerry device rather than your BlackBerry device
discovering the car kit. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections
icon. Click Bluetooth Options. Click Add New Device. Click Listen. Bluetooth® enabled devices can detect your BlackBerry device
for 2 minutes.
• Turn off encryption for Bluetooth® connections between your BlackBerry device and the Bluetooth® enabled device. On the Home
screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Options. Highlight
a Bluetooth®-enabled device. Press the key > Device Properties. Clear the Encryption check box. Press the
Quick Help
key > Save.
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