If You Need Further Assistance; Before You Contact Toshiba; Contacting Toshiba - Toshiba Tecra A9 Series User Manual

If you need further assistance

If you have followed the recommendations in this chapter and are
still having problems, you may need additional technical assistance.
This section contains the steps to take to ask for help.

Before you contact Toshiba

Since some problems may be related to the operating system or the
program you are using, it is important to investigate other sources
of assistance first.
Try the following before you contact Toshiba:
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For the complete detailed specifications for your computer, visit
pcsupport.toshiba.com. Go to the Tech Support Center, select your
particular model from the list and go to the Detailed Specifications
for that model.
For the number of a Toshiba dealer near you in the United States,
call: (800) 457-7777.

Contacting Toshiba

If you still need help and suspect that the problem is hardware-
related, Toshiba offers a variety of resources to help you.
Toshiba's Technical Support Web site
For technical support, or to stay current on the most recent software
and hardware options for your computer, and for other product
information, be sure to regularly check the Toshiba Web site at
pcsupport.toshiba.com
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6 For each additional hardware or software item, repeat
these steps, starting at step 1 if any of your critical data has
changed, or starting at step 2 if no critical data has
changed.
Review the troubleshooting information in your operating
system documentation.
If the problem occurs while you are running a program, consult
the program's documentation for troubleshooting suggestions.
Contact the software company's technical support group for
their assistance.
Consult the dealer from whom you purchased your computer
and/or program. Your dealer is your best source for current
information.
If Something Goes Wrong
If you need further assistance
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