Viewing Phone Administration Data; Using The Quality Reporting Tool - Cisco 7920 Phone Manual

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.
If you are asked to...
Access network
configuration data
Access status data
Access wireless network
information
Access phone call and voice
quality information

Using the Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can press QRT to submit information to your
system administrator. Depending on configuration, use the QRT to:
• Immediately report an audio problem on the current call
• Select a general problem from a list of categories and choose reason codes
74
Then...
Choose Menu > Network Configuration and select the network
configuration item that you want to view.
Choose Menu > Phone Settings > Phone Status and select the status item
that you want to view.
Choose Menu > Network Configuration > 802.11b Configuration and
select the wireless network information that you want to view.
Choose Menu > Phone Settings > Phone Status > Call Statistics.
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