Troubleshooting - Keurig B50 Use & Care Manual

SECTION 4

TROUBLESHOOTING

SITUATION
Brewer Does Not
Have Power
Brewer will not brew
when used for the
first time
Brewer will not brew
Brewing a partial cup
The time is not
displayed on the
LCD Message Center
If any problems persist, contact Customer Service at 1-866-901-BREW (2739).
SOLUTION
• Check to be sure that it is plugged in securely.
• Plug into a different outlet.
• Reset circuit breaker if necessary.
• Make sure that the Power Button has been turned on and the
green light shows.
• The Brewer must be primed for use by filling the internal hot
water tank before the first brew. 'PRIME' will be displayed on the
LCD Message Center (refer to page 6).
• After placing the K-Cup in the K-Cup Holder, make sure that
the Handle is pushed down securely and the LCD Message
Center changes from 'READY' to 'BREW', then press either
the Large Cup or Small Cup Button.
• If the LCD Message Center indicates 'ADD WATER', add water
to Water Reservoir or make sure the Water Reservoir is seated
properly in its base.
• If the LCD Message Center indicates 'ADD WATER' even
after refilling, contact Customer Service at
1-866-901-BREW (2739).
• The Exit Needle may be clogged. (refer to page 11).
• Clean K-Cup Holder if necessary and rinse under faucet.
(refer to page 11).
• The Water Reservoir may have been removed during brewing.
Replace the Water Reservoir and perform a cleansing brew.
• If the LCD Message Center indicates 'De-Scale', descale the Brewer
(refer to page 11).
• If you have repeated the decale procedure on your brewer two times
and the message is still displayed, contact Customer Service at
1-866-901-BREW (2739).
• The time will not be displayed on the LCD unless you have set it.
To set the clock, follow the procedure on Page 10.
• If power is interrupted to the Brewer, you will need to set the
clock again using the procedure on page 10.
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