Axis 2100 User Manual page 47

AXIS 2100 User's Guide
Symptoms
A series of broad vertical
white lines appears
across the image.
Bad focus.
Noisy images.
Poor quality images.
No images available in
your browser application.
Note:
If you still have a problem after reading this information, please contact your reseller or check the
FAQ on the Axis Website at www.axis.com.
Possible causes
The CCD sensor
becomes overloaded
when the light is too
bright. This can happen
e.g. with sunlight reflexes.
Focus has not been cor-
rectly adjusted.
No adaptor fitted with
your C-type lens.
Video images may be
noisy if you are using the
AXIS 2100 in a very low
light environment.
The display properties
are incorrectly configured
for your desktop.
ActiveX disabled.
Remedial actions
Direct exposure to extreme sunlight or halogen light may
cause serious damage to the CCD sensor. Reposition your
AXIS 2100 in a more shaded location immediately.
Note: damage caused to the AXIS 2100 through over expo-
sure to direct sunlight or halogen light is not covered under
the product warranty.
Referring to the on-line help, adjust the White Balance set-
ting and then try resetting the camera focus again using the
Focus Assistant, as described in Adjusting the Camera
Focus, on page 32.
If you have previously replaced the supplied CS-type lens,
you may have inadvertently installed a C-type lens without
first fitting the required adaptor. See also page 34.
To solve this problem, you need more light. The perfor-
mance of the camera is best in 100 - 3.000 lux.
You may wish to consider replacing the basic lens with a
more sensitive lens (Lower F-number), if the lighting condi-
tions within the installation area cannot be improved.
Open the Display Properties in your desktop and configure
your display to show at least 65 000 colors, i.e. at least
16-bit.
Note: Using only 16 or 256 colors on your computer will
produce dithering artifacts in the image.
If you are using Microsoft Internet Explorer, ensure that
ActiveX has not been disabled in the Internet Options
menu. Alternatively, use the Java Applet for viewing images.
Troubleshooting
45