Axis 2100 User Manual page 46

Troubleshooting
44
Symptoms
No access via modem
connection.
No access via the Null
Modem Cable.
The Power indicator is not
constantly lit.
The Network indicator
displays red.
The Active and Network
indicators are flashing
every 0.5 seconds.
Your AXIS 2100 works
locally, but not externally.
No image using Refresh
and/or slow updating of
images.
Possible causes
Incorrect settings.
Bad connection.
Faulty modem.
Incorrect modem/dial-up
settings.
Incorrect use of the cable. The null modem cable is not intended for use as a serial
Faulty power supply.
Faulty cabling.
Hardware failure.
Firewall protection
Default routers required
The Internet site is too
heavily loaded.
Requests for images of
varying size and resolu-
tion place a greater
demand on the available
file space within the AXIS
2100.
Remedial actions
Access the camera via the network or the null modem cable
and check the settings.
Check all cables and ensure that the phone line is working.
Check the modem.
Check the settings, especially the ports and the communi-
cation speed.
connection for the AXIS 2100, i.e. it cannot be used to run
the AXIS 2100 as a "PC camera".
Verify that you are using an AXIS PS-D power supply.
1. To verify that the cables are functional, PING the address
of a known unit on your network.
2. If the cabling is OK and your network is reachable, you
should receive a reply similar to this:
...bytes = 32 time = 2 ms,
Contact your Axis dealer.
Check the Internet firewall with your system administrator.
Check if you need to configure the default router settings.
Configure the AXIS 2100 to upload your video images to an
FTP server or an ISP.
Ensure that all the clients accessing the images are using
the same image resolution and compression.
For large numbers of clients, configure the AXIS 2100 to
upload your images to an FTP server or an ISP.
AXIS 2100 User's Guide