Conferencing - Mitel 5212 User Manual

2. Press the Monitor Softkey.
3. Enter the Agent Group Number you want to monitor. If no
conversations are taking place in the Group, you will hear silence and
the display will show the Group number, followed by WAITING.
If a conversation is in progress or begins, you will hear Conference tone
prior to the conversation, and the display will show the Group number and
the name of the Agent.
When the conversation ends you will receive Conference tone followed by
silence until the next conversation begins. To join the conversation being
monitored, refer to "Conferencing" later in this guide.
You may monitor a different Agent in the Group by pressing the
Softkey. There is a brief period of silence between the removal of the first
monitor and the creation of the second. When the
and there are no other conversations in the Group, you are returned to
the original conversation.
4. To exit Silent Agent Group Monitoring, hang up your telephone or
press the Cancel Function Key.

Conferencing

This feature allows you to join into a conversation that is being monitored. You,
the Agent, and the ACD caller are joined in conversation. All parties hear the
Conference tone when you start the Conference.
To start a Conference
1. Establish a Silent Agent or Group Monitor as explained in "Silent
Agent and Group Monitoring".
2. Press the Trans/Conf Function Key to join the conversation. Silent
Monitoring ends when the Conference begins.
3. To exit the Conference, hang up your telephone or press the Cancel
Function Key. Following termination of a Conference you must start
over and re-establish Silent Monitoring as described in "Silent Agent
and Group Monitoring".
Softkey is pressed,
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