VTech ErisTerminal VSP735 User Manual
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VTech ErisTerminal VSP735 User Manual

VTech ErisTerminal VSP735 User Manual

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ErisTerminal
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  • Page 1 ErisTerminal SIP Deskset ® VSP735 User Guide...
  • Page 3 Congratulations on your purchase of this VTech product. Before using this product, please read Important Safety Information on page 4 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your product. You can also visit our businessphones.vtech.com...

  • Page 4: Important Safety Information

    Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the...
  • Page 5 you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used. 13. Do not overload wall outlets and extension cords. 14. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: A.

  • Page 6: Save These Instructions

    the telephone base down on both mounting studs until it locks into place. Refer to the full instructions in Deskset Installation in this user guide. 22. CAUTION: Keep small metallic objects such as pins and staples away from the handset receiver. SAVE THESE INSTRUCTIONS...

  • Page 7: Table Of Contents

    ErisTerminal SIP Deskset VSP735 User Guide Table of Contents Main menu items ......22 Making calls ........22 Answering calls........ 24 Important Safety Information Putting a call on hold ....... 25 Important safety instructions....4 Managing calls with FLASH..... 26 Introduction Forwarding calls ......
  • Page 8 Cordless Headset Call Settings ........68 Registering an optional cordless User Preferences......70 headset ..........54 Programmable Keys ......72 Deregistering a cordless headset ..55 Directory .......... 75 Deregistering the cordless headset Speed Dial ........78 without the deskset ......55 Troubleshooting Cordless accessory registration and deregistration time-out .....

  • Page 9: Introduction

    Please read this user’s manual before using your telephone. Deskset features The VTech VSP735 deskset is full-featured SIP endpoint business phone designed to work with popular hosted IP PBX services and on-premise SIP PBXs. Once you have ordered and configured your PBX service, the deskset enables you to make and receive calls as you would with any other business phone.

  • Page 10: Quick Reference Guide

    Quick Reference Guide Front panel features MESSAGE WAITING Programmable keys indicator Can be programmed to perform various Illuminates when you have functions or access various features. a new voice message. For example: • Press to access a line to make a call. •...

  • Page 11: Dial Pad And Audio Keys

    Quick Reference Guide Dial pad and audio keys Dial pad Use to dial numbers and enter text. For a list of special characters you can enter with the dial pad, see page 82. MUTE During a call, press to prevent HEADSET your voice from being heard.

  • Page 12: Programmable Keys

    Quick Reference Guide Programmable keys The table below lists the default settings for the programmable keys. The key assignments on your phone may be different. Some keys may be programmed as Quick Dial keys, for example. Ask your system administrator about your phone’s programmable key configuration.

  • Page 13: Deskset Installation

    PoE, install the phone near a power outlet not controlled by a wall switch. The phone can be placed on a flat surface or vertically mounted on the wall. For customer service or product information, visit our website at businessphones.vtech.com 1 (888) 370-2006 or call Network requirements A switched network topology is recommended for your LAN.

  • Page 14: Location

    Deskset Installation Location Avoid placing the deskset too close to: • Communication devices such as television sets, DVD players, or other cordless telephones • Excessive heat sources • Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting •...

  • Page 15: Connecting The Phone

    Ethernet port at the back of the phone. Ethernet cable). IMPORTANT INFORMATION 1. Use only a compatible VTech power adapter. To order a replacement power adapter, visit our website at businessphones.vtech.com 1 (888) 370-2006 , or call 2.

  • Page 16: Installing The Phone

    Deskset Installation Installing the phone Make sure you plug in the Ethernet cable before powering up the phone. 1. Lift the kickstand and flip it back. Let it rest at its maximum angle. 2. Snap the stand onto the two snap points on the deskset base. 3.

  • Page 17: To Mount The Phone On The Wall

    Deskset Installation Installing the phone (continued) 6. Plug one end of the Ethernet cable into the Ethernet port on the rear of the deskset (marked by ), and plug the other end of the cable into your network router or switch. If the deskset is not using power from a PoE-capable network router or switch: a.
  • Page 18 Deskset Installation To mount the phone on the wall (continued) 4. Plug one end of the Ethernet cable into the Ethernet port on the rear of the deskset (marked by 5. If the deskset is not using power from a PoE-capable network router or switch, connect a power adapter to the deskset power jack.

  • Page 19: Wall Mount To Tabletop Installation

    Deskset Installation Wall mount to tabletop installation To change the phone from the wall mount position to tabletop position, follow the steps below. 1. If the Ethernet cable and power adapter cord are bundled, untie them first. 2. Push the phone up to remove it from wall. Unplug the Ethernet cable from the router and the power adapter from the power outlet.

  • Page 20: Using The Phone

    Using the Phone Idle screen The Idle screen appears after the phone is 11:09pm 01/25/14 connected and configured for your SIP PBX service. The Idle screen indicates that you have no active or held calls. From the Idle screen, you can press: Line 1 •...

  • Page 21: Programmable Feature Key Lights

    Using the Phone Programmable feature key lights The programmable feature key lights indicate call status and other information, depending on how the key is configured. Light Activity Description Line Flashing ORANGE Line is unregistered Solid GREEN On a call or dialing Quickly flashing GREEN Ringing incoming call Slowly flashing GREEN...

  • Page 22: Main Menu Items

    Using the Phone 5. Press CANCEL to cancel an operation, exit the menu display or return to the idle screen. Main menu items 1. Features (see page 40) 3. User Settings (see page 57) 2. Status (see page 56) 4. Admin Settings (available only to your system administrator) Making calls You can make a call at any time by choosing an off-hook method (such as lifting...
  • Page 23 Using the phone Making calls (continued) To make a call by pre-dialing: 1. Use the key pad to enter the desired phone number. 11:09pm 01/25/14 Line 1 232555 Cancel Backspc Dial • Press if you enter an incorrect digit. Backspc •...

  • Page 24: Answering Calls

    Using the Phone Answering calls To answer a call: Lift the handset, or press , SPEAKER, or HEADSET. Answer 11:09pm 01/25/14 Line 1 Call from Angela Martin 7325550118 Answer Reject Forward Silence • You can also press a flashing green Line key to answer that incoming call. •...

  • Page 25: Putting A Call On Hold

    Using the Phone Putting a call on hold Use this feature to hold one call while you access another. The deskset also puts calls on hold automatically when you answer another call, transfer a call, or create a conference. See also, “Putting a shared-line call on hold” on page 35. To put a call on hold: During a call, press HOLD on the deskset.

  • Page 26: Managing Calls With Flash

    Using the Phone Managing calls with FLASH The FLASH key can be used to make or answer an additional call when already on a call. • During a call, press FLASH to make a new call. Your current call will be put on hold.

  • Page 27: Forwarding Calls

    Using the Phone Forwarding calls You can forward an incoming call to another number, either by entering the number yourself, or by selecting a number from the directory, redial list, or call history. Note: Your deskset Call Forward–No Answer setting will cancel the manual forwarding process if it takes effect first.
  • Page 28 Using the Phone Forwarding calls (continued) To forward a call using the directory, redial list, or call history: 1. When an incoming call appears, press Forward The deskset stops ringing and the Forward to screen appears. 11:09pm 01/25/14 Line 1 Forward to: Cancel 2.

  • Page 29: Transferring Calls

    Using the Phone Forwarding calls (continued) 11:09pm 01/25/14 Line 1 Forward to: 2325551234 Cancel Backspc Forward 4. Press Forward to forward the call to the number. Your phone returns to idle mode if you have no other active calls. Transferring calls You can transfer a call to someone else at another phone.
  • Page 30 Using the Phone Transferring calls (continued) 11:09pm 01/25/14 Line 1 On a call 0:00:15 2325550033 Split Transfer The Call transferred screen appears, and your phone returns to idle mode. 11:09pm 01/25/14 Line 1 Ended 0:01:25 Call transferred. Angela Martin 7325550033 To cancel the transfer, press: •...
  • Page 31 Using the Phone Transferring calls (continued) 2. Press Blind 11:09pm 01/25/14 3. Dial the number to which you want Line 1 to transfer the call. You can also use Blind transfer to: a number from a list, such as the Directory or Call History.

  • Page 32: Making A Conference Call

    Using the Phone Making a conference call You can hold a conference call between yourself and two other callers. To make a conference call: 1. During a call, press . The call is automatically put on hold and the Conf conference setup screen appears.

  • Page 33: Setting Up A Network Conference

    Using the Phone Making a conference call (continued) To create a conference with a held call: 1. During a call, press t or u to view the next set of soft keys. 2. Press . The call is automatically put on hold, and a Conf. with ConfCall target screen showing all calls on hold appears.

  • Page 34: Retrieving Messages

    Using the Phone Retrieving messages The phone alerts you when you have a new message. The Message Waiting indicator also illuminates whenever you have new messages. 11:09pm 01/25/14 Line 1 Message New message Clear View On the New Message alert screen, you can press: •...

  • Page 35: Using A Shared Line

    Using the Phone Using a shared line Your phone may be configured to have one or more shared lines. This means that a group of phones, including yours, can make and receive calls on the same line. The shared line can have more than one programmable key assigned to it. Ask your system administrator for the configuration that applies to your deskset.

  • Page 36: Barging In

    Using the Phone Putting a shared-line call on hold (continued) When you transfer a call or start a conference call, the other call is put on private hold automatically. During the transfer or conference setup process, no other desksets can retrieve the call on hold. As well, when you are on a call and you answer 11:09pm 01/25/14 another incoming call or retrieve another call...

  • Page 37: Busy Lamp Field

    Using the Phone Busy lamp field As with shared lines, you can monitor call activity using Busy Lamp Field (BLF) keys. However, BLF keys and LEDs represent activity on an individual deskset, not on a line. Keys configured for BLF allow you to monitor call activity for the extension only.

  • Page 38: Paging

    Using the Phone Paging Your phone supports two types of paging: server-based paging and multicast paging. An incoming page may interrupt any active calls you are on, depending on how your system administrator has configured the paging function.As well, when you are on a call and you answer another incoming call or retrieve another call on hold, your first call is put on private hold automatically.

  • Page 39: Automatic Call Distribution

    Using the Phone Automatic Call Distribution If you are subscribed to Automatic Call Distribution (ACD), pressing the ACD feature key will display the ACD State Menu. To set your ACD state: 1. Press the ACD feature key. The ACD State menu appears. ACD state 1.

  • Page 40: Phone Features

    Phone Features Using the Features menu On the Features menu, you can manage incoming calls, use the Directory, access your messages, view your call history, and manage your speed dial numbers. Navigating menus To select a submenu on a numbered list, you can: •...

  • Page 41: Using The Call Menu

    Phone Features Using the Call menu On the Call menu, you can manage how your phone handles incoming calls. The settings available on the Call menu include: Setting Description page… 1. Do Not Disturb Silences incoming ringing and paging. Do Not Disturb (DND) is set on a per-line basis.
  • Page 42 Phone Features Using the Call menu (continued) To set Do Not Disturb: 1. From the Call menu, if necessary, press p or q to highlight Do Not Disturb. 2. Press SELECT. 3. On the Do Not Disturb menu, highlight the line for which you want to turn Do Not Disturb On or Off.
  • Page 43 Phone Features Using the Call menu (continued) 4. On the next screen, press q to highlight the desired option: • Call forward always • Call forward busy • Call forward no ans. 5. Press SELECT. 6. On the next screen, press t or u to turn call forwarding On or Off. 7.
  • Page 44 Phone Features Using the Call menu (continued) To block anonymous callers: 1. From the Call menu, press q to highlight Block anonymous. 2. Press SELECT. The Block anonymous menu appears. Block anonymous Line 1: Line 2: Line 3: Line 4: Line 5: 3.
  • Page 45 Phone Features Using the Call menu (continued) To enable missed call alerts: 1. From the Call menu, press q to highlight Missed call alert. 2. Press SELECT. The Missed call alert menu appears. Missed call alert Show alert: Cancel Save 3.

  • Page 46: Using The Local Directory

    Phone Features Using the local directory You can store the names and phone numbers for up to 200 contacts in the deskset directory. Once directory entries are saved, you can dial them directly from the directory. You can also search directory entries by first or last name. When adding an entry, you can enter numbers for work, mobile, and home.
  • Page 47 Phone Features Using the local directory (continued) The following soft keys are available when viewing a directory entry: Back Returns to LastNme Sorts the list Type Displays the Directory menu by last name contact’s other from the top of numbers: Work, the list Mobile, Home Dial...
  • Page 48 Phone Features Using the local directory (continued) The directory entry edit screen appears. 3. Use the dial pad keys to change the first name, last name, and contact numbers as desired. • You can edit the name and numbers, and change the ringtone. •...

  • Page 49: Blacklist

    Phone Features Using the local directory (continued) The first entry found appears. If more than one entry was found, press p or q to view other entries. To delete a directory entry: 1. Press p or q or to view the desired directory entry. Search 2.
  • Page 50 Phone Features Call history (continued) • Dialed calls—all outgoing calls. You can use this as a redial list. To view the call history: 1. Press the CALL HISTORY key. –or– a. When the phone is idle, press Menu. b. If necessary, press p or q to highlight Features, then press SELECT. c.
  • Page 51 Phone Features Call history (continued) The following soft keys are available when viewing a call history entry: Back Returns Delete Deletes the Info Displays additional to the Call entry call information, History list such as time and duration Dial Dials the Edit Dial Displays the Save...
  • Page 52 Phone Features Call history (continued) • To save the entry to your blacklist, highlight Blacklist and then press Select 4. The directory add/edit screen appears. The deskset automatically fills in the name and number, if available. First name: Mary Williams Last name: Work: 2325551234...

  • Page 53: Speed Dial

    Phone Features Speed Dial The speed dial menu allows you to enter up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press and hold 0). You can also enter speed dial numbers using the WebUI.

  • Page 54: Cordless Headset

    Cordless Headset Registering an optional cordless headset You can register one cordless headset to a VSP735 deskset. When a deskset has a cordless accessory, the deskset and headset are all part of the same extension, and only one device can be used at a time. Note: The headset must be in the charger, otherwise registration cannot proceed.

  • Page 55: Deregistering A Cordless Headset

    Cordless Headset Deregistering a cordless headset You must deregister a cordless headset from its original deskset before you can register it to a different deskset. To deregister a cordless headset: 1. When the phone to which the headset is registered is idle, press MENU. 2.

  • Page 56: Finding The Firmware Version

    Status Finding the firmware version To view the firmware version of your phone: 1. When the phone is idle, press MENU. 2. On the Main menu, press q to highlight Status, and then press SELECT. 3. On the Status menu, press q to highlight Product Info, and then press SELECT.

  • Page 57: Configuring The Phone

    Configuring the Phone You can configure the phone using one of two methods: 1. The User Settings menu on the phone. 2. The WebUI, which you access using your Internet browser. This section describes the User Settings menu. For information about the WebUI, see page 65.

  • Page 58: Preferences

    Configuring the Phone Preferences Use the Preferences menu to set the language, date and time formats, and restart the phone. To use the Preferences menu: 1. When the phone is idle, press Settings The User Settings menu appears. User settings 1.Preferences 2.Display 3.Audio...

  • Page 59: Setting The Date And Time

    Configuring the Phone Setting the language (continued) Language 1.English 2.Spanish 3.French Back Select 2. Press p or q to highlight the desired language. 3. Press SELECT. Setting the date and time 1. From the Preferences menu, press q to highlight Date & Time, and then press SELECT.

  • Page 60: Display

    Configuring the Phone Setting the date and time (continued) To set the Time Zone: 1. From the Date & Time menu, press q to highlight Time Zone. 2. Press Edit 3. Press p or q to select your time zone. 4.

  • Page 61: Audio

    Configuring the Phone Display (continued) To set the contrast level: 1. From the Display menu, ensure that Contrast is highlighted. 2. Press t or u to set the contrast level from 1 to 7 (4 is the default setting). 3. Press Save To set the backlight level that applies when the phone is active: 1.
  • Page 62 Configuring the Phone Audio (continued) To use the Audio menu: 1. When the phone is idle, press Settings The User Settings menu appears. 2. Press q to highlight Audio, and then press SELECT. The Audio menu appears. Audio To select different ringer tones for each line: 1.
  • Page 63 Configuring the Phone Audio (continued) To set the key tone: 1. From the Audio menu, press q to highlight Key tone and then press SELECT. The Key tone menu appears. Key tone Key tone: 2. On the Key tone menu, press t or u to turn key tones on or off. When off, key presses are silent.

  • Page 64: Configuring The Programmable Keys

    Configuring the programmable keys You can configure the Programmable Keys on the Deskset. You can also configure these keys on the WebUI (see “Programmable Keys” on page 72). To configure the programmable keys: 1. Press MENU, then select User Settings, or press 3. The User Settings menu appears.

  • Page 65: Webui

    WebUI Using the WebUI Use an Internet browser to access the Web User Interface (WebUI) that resides on your deskset. After you log on to the WebUI, you can configure the following features: • Call Settings • User Preferences • Programmable Keys •...
  • Page 66 WebUI Using the WebUI (continued) Network 10.88.51.133 DHCP: Enable Subnet Mask: 255.255.0.0 Gateway: 10.88.3.120 DNS 1: 10.88.126.31 DNS 2: 10.88.126.10 SNTP: us.pool.ntp.org d. On the Network screen, note the IP Address. 3. On your computer, open an Internet browser. Depending on your browser, some of the pages presented here may look different and have different controls.

  • Page 67: Status

    WebUI Status The Status page shows: • General information about your phone, including model, MAC address, and firmware version. • Account Status information about your SIP account registration. • Network information regarding your phone’s network address and network connection. • Cordless Status indicating whether a cordless headset is registered to the deskset.

  • Page 68: Call Settings

    WebUI Call Settings To view the call settings, click SYSTEM in the WebUI header, and then click Call Settings in the sidebar. You can configure call settings for each account that is available to your phone. Click Account 1, Account 2, and so on to select the call settings page for the desired account.

  • Page 69: Call Forward Settings

    Call Settings (continued) Call Forward Settings Setting Description Enable Call Forward Select to enable call forwarding for all calls on that account. Always Target Number Enter a number to which all calls will be forwarded. Enable Call Forward Select to enable call forwarding for calls when you are on another Busy call on that account.

  • Page 70: User Preferences

    WebUI User Preferences On the User Preferences page, you can configure some basic settings for your phone and set how your phone responds to calls. After changing any settings on this page, click Save to save them. General User Settings Setting Description Range...
  • Page 71 WebUI User Preferences (continued) Call Hold Reminder Settings Setting Description Range Default Enable Call Hold Enables or disables the call hold n/a — Select Enabled Reminder Tone reminder tone. to enable Tone Interval (secs) Sets the interval for the call hold 10–300 reminder tone.

  • Page 72: Programmable Keys

    WebUI Programmable Keys The deskset has 16 dual-function programmable keys. You can assign up to 32 functions to the programmable keys on the Programmable Keys page. Keys can have identical functions, depending on the “Type” of key. For example, you can assign several “Line”-type keys to Account 1 so that you can manage multiple calls on Account 1.
  • Page 73 WebUI Programmable keys (continued) Type Description Line Configures the key for accessing an account. You can make or answer calls by pressing these keys. The key LED will change according to call activity. After selecting Line in the Type column, select the account number in the Account column.
  • Page 74 WebUI Programmable keys (continued) Type Description Page Configures the key to call one or a group of phones. Pressing the key dials the Paging feature access code. Your System Administrator must configure the feature access code for Paging. Multicast Page Configures the key to make outgoing multicast pages.

  • Page 75: Directory

    WebUI Directory To view the local directory, click CONTACTS in the WebUI header, and then click Local directory in the sidebar. On the Local Directory page, you can manage your local directory entries. You can sort, edit, delete, and add contact information for up to 200 entries. The page also allows you to export your phone’s local directory or import a local directory file.

  • Page 76: Local Directory

    WebUI Directory (continued) Local Directory Click To... Sort the list by last name. Edit information for an entry. View the last page of entries. View the next page of entries. Delete selected entries from the directory. Click Select All to select every entry on the page you are viewing.
  • Page 77 WebUI Directory (continued) 3. Click Save. To edit a directory entry: 1. Click Edit for the entry you want to edit. The Edit Local Directory Entry page appears. 2. Edit or add the desired information. 3. Click Save. Import Local Directory You can import an existing local directory file.

  • Page 78: Speed Dial

    WebUI Speed Dial The speed dial keys are used for dialing numbers with one key press. To view the speed dial keys, click SYSTEM in the WebUI header, and then click Speed Dial in the sidebar. On the Speed Dial page, you can enter up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press 0).

  • Page 79: Troubleshooting

    Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For businessphones.vtech.com customer service, visit our website at or call 1 (888) 370-2006 General issues Screen is blank. • Ensure power is connected. If powered by an AC adapter, check that adapter is plugged into a wall socket and the Deskset power jack.

  • Page 80: Electrical And Environmental Specifications

    Specifications Electrical and environmental specifications RF frequency band 1921.536–1928.448 MHz Channels Operating temperature 32–122 °F (0–50 °C) AC adapter output voltage 5.0 Vdc @ 1000 mA Ethernet network jacks GigE RJ-45 ports...

  • Page 81: Soft Keys

    Soft Keys Index of soft keys The table below provides an alphabetical list of the labels that appear above the deskset soft keys. Label Description abc/ABC/123 Selects the text format for input Enters a new directory group editor Add dot Enters dot in IP editing field Answer Answers an incoming call...

  • Page 82: Special Characters

    Soft Keys Index of soft keys (continued) Label Description Resume Resumes a call put on hold Save 1) Saves current setting 2) Begins save process Search Opens the Directory search editor Select Selects a highlighted option Settings Opens the User settings menu SetConf Confirms to set up conference SetXfer...

  • Page 83: Maintenance

    Maintenance Taking care of your telephone • Your telephone contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the corded handset down gently. • Save the original packing materials to protect your telephone base if you ever need to ship it.

  • Page 84: Gpl License Information

    VTech, its affiliates, and its and their officers, directors, employees, and representatives (“VTech Parties”) from any liability or responsibility relating to such code, and you acknowledge that the VTech Parties make no representations with respect to the origin, accuracy, usability, or usefulness of...

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