ATCOM Rainbow4(s) User Manual
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ATCOM Rainbow4(s) User Manual

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IP Phone User Manual
Rainbow4(s)
Version: 1.0
2014-09-04

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  • Page 1 IP Phone User Manual Rainbow4(s) Version: 1.0 2014-09-04...

  • Page 2: Table Of Contents

    Details Status ..........................25 Check the Status info via Web ....................26 3.4.2、Call Features ................26 Call Forward ..........................27 Call Waiting..........................30 Auto Answer..........................31 Programmable Keys .........................32 Key as Send ..........................40 Hotline ........................... 40 Anonymous Call ........................41 3.4.3、Directory ..................42 ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 3 6、 Trouble shooting .................85 6.1、 The phone is failed to register to SIP server..........85 6.2、 The phone is failed to gain IP address ..........85 6.3、 Only one party can hear from another on calling ........85 7、 Abbreviation ..................86 ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 4 Rainbow4(S) IP Phone User Manual ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 5: Contact Atcom

    Contact ATCOM Overview of ATCOM ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping innovating with customer’s needs oriented , working with partners to establish a total solution for SMB VoIP with IP phone , IP PBX and Asterisk cards.

  • Page 6: Overview Of Rainbow4(S)

    Rainbow4(S) IP Phone User Manual 1、 Overview of Rainbow4(s) Rainbow4(s) Rainbow4(s) with Rainbow ET 、 Interface Power Input DC 5V-2000mA or PoE ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 7: Hardware

     Phone book with 200 records, 200 answered calls, 200 missed calls, 200 dialed calls  Auto update via HTTP, FTP, TFTP, PNP  Syslog  SNTP,NTP  Customized Ringtone  Daylight Saving time  VLAN, VPN ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 8: Network

    RFC3842, RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889  TCP/IP: Transfer Control Protocol/Internet Protocol  RTP: Real-time Transport Protocol  RTCP:RTP Control Protocol  DNS: Domain Name Server  TFTP: Trivial File Transfer Protocol  HTTP:Hypertext Transfer Protocol  FTP:File Transfer Protocol ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 9: Compliant And Certified Standard

    Optional 、 Installation Rainbow4(s) is able to be connected with network via LAN port. Under the Bridge mode, other devices (Laptop, IP phone) is able to access network via the PC port of Rainbow 4(S). ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 10 Rainbow4(S) IP Phone User Manual 1、 Stand bracket installation instruction A. Put the bottom side of the IP phone upside and press one-side joints of stand bracket into the slot, please refer the picture as below: ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 11 D. Disassemble the stand bracket: Push the spring joint of stand and pull the stand according to the direction of the arrow. When the joints are pulled out of the slot, you can take off the stand bracket ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 12: Call Function

    Rainbow4(S) IP Phone User Manual 2、 Wiring instruction Plug in the power adapter, cable and handset or headset to the corresponding ports as below picture and press them to the slots on the stand bracket. 2、 Call Function ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 13: Answer The Calls

    LCD, the phone at the side of being called should be ringing. If the called party answers this calling, the call is established and the calling timer is started immediately. B. Use the speaker ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 14: Pre-Dial

    3. Pickup the handset, press and enter “Call History” ,then select one of call history entry, and press "Dial" soft key to call this number. 、 Pre-dial It’s a method to dial a phone number immediacy at standby mode. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 15: Multiple Line Dial-Up

    “Dial”. 、 Call Hold The current calling will be hold by pressing soft key “Hold” or , and the held call will be resumed after pressing soft key “Resume” or or the ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 16: Call Transfer

    Blind transfer. While calling, press the corresponding BLF key of the target number, the blind transfer will be achieved. Setup BLF list with blind transfer functions on Webpage: “Phone” → “Features” →”Transer Settings” →”Transfer Mode via DSS Key (Blind Transfer” 、 Mute calls ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 17: 3-Way Conference

    3. Speaker hang up Press key at speaker model, the current calling will be hung up. 4. Headset Hang up Press key at headset model, the current calling will be hung up. 5. Hang up one line call ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 18: Voicemail

    Press key to enter the menu to configure voicemail number if you have never configured it previously. Otherwise, the voicemail number will be called after pressing it. 3、 Keypad and GUI ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 19: Keypad

     Red on always——The remote end of SLA is busy  Green slow blinking—Calling on the current line has been hold by the remote end  Red slow blinking —— Calling on the current line has been hold by local end. Enter/Quit Menu ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 20: Starting

    All lights will be on (Red) at the moment when the phone powered on, and then light off in the following One second. And then the phone turns to standby status in about 50 seconds. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 21: Standby

    Rainbow4(S) IP Phone User Manual 、 Standby Area Item Description Status: to indicate the call status Time Background Softkey： “History”，“Directory”，“Forward”，“DND” Indication info：DND (on)、Missed calls, Call Forward (on) and Network Status (unavailable). ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 22: Configuration

    Volume turn to be “0” ，and displayed in the Area 1. Auto-Answer is activated，and displayed in the Area 1. DND is activated, and displayed in the Area 1. 、 Configuration Press the key to enter the Main Menu： ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 23: Status Info

    2. Details Status——Network info、Production info and Account info in details. Basic Status You’re able to check the basic status in both ways as below： 1. Press the key on standby. 2. Press the key and select the “Status” of Main Menu. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 24: Details Status

    Press the soft key “Enter” to check status info, and “Back” to return the Basis Status page. Check the Status info via Web 1. Check the IP address of IP phone； 2. Type the IP address on a web browser； ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 25: Call Features

    LCD Display, and the soft key “Forward”(at the bottom line of LCD display) will turn to be “-Forward”. Always Forward All incoming calls will be forwarded to target phone number once the “Always Forward” activated, setup this feature as follow： ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 26 “#”are permitted to be will send the feature code directly input. to close all incoming calls forward Busy Forward It means the phone is busy once the phone is not at standby mode. Setup this feature as below: ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 27: Call Forward

    No Answer Forward All incoming calls will be forwarded after time out, once the feature of “No Answer Forward” is activated. Setup this feature as below, ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 28 The Number key, “*”key, incoming calls forward, the phone and “#”are permitted to will send the feature code directly be input. to close all incoming calls forward Setup Call Forward Via Web Set Call Forward via web: Phone→Features→Forward. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 29 (for example Dialing, Ringing, Calling, Holding). Item Operation Description Call Waiting Switch on or Switch off the Press the key 、 feature. “Enable”mean this or softkey “Switch” to feature is enabled，“Disable”mean setup ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 30: Call Waiting

    Theprogrammable keys include Line keys, Memory keys (aside the BLF LCD Display). Programmable feature keys and Soft key on Standby UI. Press the programmable key for 2 seconds, you’re able to modify the feature of each programmable key. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 31 Indicate the status of monitored account. Once set the BLF key with Pickup feature, user is able to answer the incoming call to the monitered account by pressing the corresponding BLF key. If the monitored account is idle, press the corresponding BLF key for spead dial. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 32 Press this key will switch on or switch off the feature of “DND”. The configuration item Label is a name to identify the key on LED, can be set as “DND”. Redial The same feature as the key ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 33 “Transfer”, the current calling will be parked successfully. At this moment, user is able to continue the parked calling with any other phones which registered on the same SIP server by dialing the code which user have received. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 34 Press this key while on calling, the phone will send the configured “Value” automatically. Item Description Label To identify this key on LED, for example “DTMF”. Value The value sent to remote end while on calling. Directory ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 35 The target phone number for speed dial Intercom Press this key when the phone is idle, the phone will dial the specified “Value”, and the remote end will answer the call automatically. Note: This feature is supported by specified servers only. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 36: Key As Send

    The programmable key configured via web included Memory Key, Line Key, Programmable Feature Key, and Feature key of expansion module. Key as Send The key “Key as Send” has the same function as the soft key “Dial”. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 37: Hotline

    Information→Hotline Time-out(secs). Anonymous Call This function includes making anonymous calls and blocking all anonymous calls. If switch on the feature “Anonymous call”, all outgoing calls will be displayed as anonymous call in the remote end. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 38 Set the feature code to turning Code off anonymous call rejection, The Number key, “*”key, and the phone disables anonymous “#”are permitted to be input. call rejection by sending the feature code to the server ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 39: Directory

    Directory, it will be an easy way to search by keyword about name, Office Number, Mobile Number or other Number. The exactly matched item will be listed, otherwise you will be prompted “Not find the specified contact”. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 40: Local Phonebook

    If only one phone number saved with the selected contact person, the phone number will be dialed while calling the contact person. If multiple phone numbers saved with the selected contact person, user must select one of the phone numbers for dialing while calling the contact person. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 41 You can save three numbers at Input by number most. While calling a contact person Mobile keys,”*”or “#”key, in directory, the phone will redirect Other change the input- to the page that to select one method via pressing ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 42 Add new contact via web：Contacts→Contacts→Input messages→Add→Save. Edit the contact User must re-edit the contact item while updating one item of local phonebook. Path to edit the contact on the phone：Press →Directory→Local Contacts→Select the item to edit→Option→Edit→OK. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 43 Delete the contact item via web: Contacts→Contacts→Select the item to delete→Click on “Delete” →Click on “Save”. Move to blacklist Path to move to blacklist on the phone： Press →Directory→Local Contacts→Select the item to move→Option →Move to Blacklist →OK→OK. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 44: Blacklist

    User is able to review or delete any item of the history on the phone. And enter “History” in below ways: 1. Press the key 2. Press the key , then select “History” 3. Press the soft key “History” while phone is under standby status ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 45: Make Calls From History

    Path to make calls from history on the phone：Enter history UI→Select the item to dial→Dial. Delete one item from history Path to delete one item from history on the phone：Enter history UI→Select the item to delete→Delete. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 46: Check The Details Of History

    Path to check the details of history on the phone：Enter history UI→Select the item to check→Option→Detail→Press or “OK”. Add to Contact 1. Enter “Call History”→Select the target item→Option→add to Contact→Press the key or soft key “Confirm”. At this moment an “edit” page will be popped up. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 47: Add To Blacklist

    Server, you must configure some related parameter via Web to make the phone automatically send its request to Server for getting voicemail info. Set “Subscribe for MWI” via web： Account→Advanced→Subscribe for MWI. Set “MWI Subscription Period(secs)” via web：Account→Advanced→MWI Subscription Period(secs). Set Voice Mail ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 48: Check The Voicemail

    3. Press the key →Select “Message”→Setup Voicemail Check the voicemail User is able to check voicemail in below ways: 1. Setup voicemail number→Press the key 2. Press the key →Select “Message” →“New Voicemail” ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 49: Settings

     Accounts  Set Password  Network  Reset to factory Basic Settings Language Rainbow4(s)supports multiple language, to modify the language, please press the →Setting→Basic setting→Language→Select the target language and press the soft key “Save”. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 50 IP phone. “Time & Date” can be gained by NTP Server automatically or set manually. NTP Setting Path to set on the phone：Press →Settings→Basic Settings→Time & Date→NTP Settings. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 51 NTP Server keys,”*”,”#” Daylight-Saving Optional: “Off”, Press the key or soft 、 Time “Auto” or “Manual”. key”Switch” to modify it. And “Manual” mean user must set this via web. Set NTP via Web：Phone→Preference. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 52 The month that the daylight rule to select begins taking effect Start Date The day that the daylight rule Manual input begins taking effect Start Hour of Manual input The hour of day that the daylight ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 53 Date→Manual Settings. Item Operation Description Year Key in “Year” with the number key, “*”and “#” Date info Month Key in “Month” with the number key, “*”and “#” Key in “Day” with the number key, “*”and “#” ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 54 Time Manual input, click Set time manually “Generated Time” to gains time from the computer Time & Date Format Path to set on the phone：Press →Settings→Basic Settings→Time & Date Format. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 55 Headset memory mode can be used to control the default device to make or answer calls. This function is disabled by default, which means the phone will communicate with others by hand-free when pre-dial or making calls from history ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 56: Advanced Settings

    Password will be requested while accessing the page of “Advanced Settings”. This password is the same as the user’s(“admin”) to access. Accounts Up to 6 accounts supported by Rainbow4(s), path to set the account info on phone：Press →Settings→Advanced Settings→Input password→Accounts. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 57 Display Name Parameter that in the SIP, if the SIP Server is supportable, this name will show on the phone of callee Register The register ID, supplied by SIP Server, can skip this item Name ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 58 IP address of Stun Server Configure account via web：Account→Basic Set Password The password for Advanced Settings also is used for Web access as the role “admin”.Path to set password on phone: Press →Settings→Advanced Settings→Input password→Set Password. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 59 To set the new password, blank is acceptable. Confirm PWD Input the new password again, to confirm the new password. Set password via Web：Phone→Security. Network Path to set network parameters on phone: Press →Settings→Advanced Settings→Input the password→Network. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 60 DHCP, Static, PPPoE. Set the LAN port via Web：Network→ Basic. DHCP The phone gains IP address via DHCP by default. STATIC IP If the phone gains IP address via Static IP, user must input the IP address info manually. PPPoE ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 61 Only bridge mode support by PC port. VLAN The feature of VLAN must be supported by network switch, and by default this feature it’s not activated on Rainbow 4(s). Set the VLAN via Web：Network →Advanced→VLAN. Webserver Type ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 62 Set the VPN via Web：Network →Advanced→VPN. Reset to factory Once reset to factory, all parameter settings will back to the factory default value, and all configuration will be cleared, users must be careful on this. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 63: Display

    For more convenient, users are able to adjust the contrast grade and backlight of the main LCD display and the BLF LCD display. Slave Contrast There are 9 different contrast grades for options, press the soft key “Switch” or the key for modification，6 is the default value. 、 ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 64: Backlight

    Backlight is the brightness of LCD, also it has been defined as 9 different grades. The number “9” means the lightest. To adjust the brightness of LCD expansion module, it must be connected with the hosted phone. Otherwise the host phone will indicated “No expansion module” . 3.4.8、Application ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 65: Advanced Feature

    Rainbow4(S) IP Phone User Manual 4、 Advanced Feature 、 Codecs Rainbow4(s) support multiple codecs, users can select the codes via Web. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 66: Capture And Upgrading

    Note：Multiple different items of G723，iLBC should not activated simultaneously. 、 Capture and Upgrading Click the button “ Start” to start the capture and click the button “Stop” to end the capture. Then click the button “export” to download the capture file. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 67: Auto Upgrade

    Click the button “Choose file” to select the target local file and click “Upgrade” to process upgrading, this will cost a couple of minutes. And after reboot, the phone will be upgraded successfully. 、 Auto Upgrade User is able to configure the phone to upgrade automatically. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 68 Repeatedly is “On” Day of week The day of week that the phone do the check for upgrading every week, and it’s configurable once the Repeatedly is “On” The sample of control file： ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 69: Export & Import Configuration File

     Don’t check the “Export User Data” and click “Export” directly, it will export the template of the configuration file;  Check the “Export User Data” and then click “Export”, it will export a configuration file that carries with user’s configured data. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 70: Import Configuration File

    “tar.gz”. 、 Export System log When the phone doesn’t working well, System log is the best assistant tools for troubleshooting, all operation details has been recorded. This operation is available via Web only. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 71: Dial Plan

    Note：Any operations (add, modify or delete) on the current dial plan will be not effective until click “Save”. 4.6.1、 Replace Rule Dial plan “Replace Rule” means to replace a batch of complicated character string by some simple characters, to make a speed dial. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...
  • Page 72 Delete one added or saved replace dial plan or multiple ones, click the frame after the specified replace dial plan before delete it, and then click button “Delete” Save Any alteration won’t take effect until the button “Save” is clicked. ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 73: Dial-Now

    “Delete” Save Any alteration won’t take effect until ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 74: Area Code

    1,3,4; And if keep it as blank, it maximum length, means applying this dial plan to area code will not all accounts take effect Confirm Apply this dial plan Cancel Recover all input fields to the state that saved at latest time ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 75: Block Out

    1,3,4; And if keep it as blank, it means applying this dial plan to all accounts Confirm Apply this dial plan Cancel Recover all input fields to the state that saved at latest time 5、 FAQ ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 76: How To Reset To Factory

    App file, long Press the key “*” and “4” to upgrade the logo file, and then plug in power until “upgrading…” displayed on LCD e) The phone will start downloading file from TFTP server f) After downloading completed, the phone will be automatically upgraded ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 77: How To Make Ip Peer To Peer Call

    、 Only one party can hear from another on calling 1. Try to make a IP peer to peer call, to make sure the mic and speaker are working fine 2. Enable STUN via Web ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

  • Page 78: Abbreviation

    VLAN：Virtual Local Area Network QoS：Quality of Service Syslog：System log UDP：User Data Protocol TCP：Transmission Control Protocol TLS：Transport Layer Security Protocol BLF：Busy Lamp Field DNS：Domain Name System SRTP：Secure Real-time Transport Protocol NTP：Network Time Protocol VAD：Voice Activity Detection CNG：Comfort Noise Generator ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn...

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