ATCOM Rainbow1 User Manual
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ATCOM Rainbow1 User Manual

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Rainbow1 IP Phone User Manual
Version: 1.0
2014-03-27

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Summary of Contents for ATCOM Rainbow1

  • Page 1 Rainbow1 IP Phone User Manual Version: 1.0 2014-03-27...

  • Page 2: Table Of Contents

    Rainbow1 IP Phone User Manual Content CONTACT ATCOM..................................4 OVERVIEW OF ATCOM................................4 OVERVIEW OF RAINBOW 1................................5 .....................................5 1.1 I NTERFACES .....................................5 1.2 H ARDWARE ......................................5 1.3 S OFTWARE .......................................6 1.4 N ETWORK ..............................6 1.5 M ANAGEMENT AND AINTENANCE ......................................
  • Page 3 Rainbow1 IP Phone User Manual 4.5.4 Ring....................................35 4.5.5 Tone....................................35 ......................................36 4.6 U PDATE 4.6.1 Manual Update.................................. 36 4.6.2 Update/Auto Provision..............................36 4.6.3 Reset & Reboot.................................. 37 ....................................37 4.7 P HONE ..................................... 37 4.8 C FAQ & TROUBLE SHOOTING...............................39 5.1 How to make a factory reset..............................39...

  • Page 4: Contact Atcom

    Contact ATCOM Overview of ATCOM ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping innovating with customer’s needs oriented , working with partners to establish a total solution for SMB VoIP with IP phone , IP PBX and Asterisk cards With over 10 years’...

  • Page 5: Overview Of Rainbow 1

    Rainbow1 IP Phone User Manual 1. Overview of Rainbow 1 Rainbow1 Type Power adapter Rainbow1 Optional accessory 1.1 Interfaces Power input: DC 5V, 1000mA or POE  LAN: RJ45 port  PC: RJ45 port  Headset jack 1 : RJ9 port ...

  • Page 6: Network

    Rainbow1 IP Phone User Manual G.711A/u, G722, G.723, G.726-16, G.726-24, G.726-32, G.726-40, G.729 , Lin16-16, iLBC  Echo Cancellation  SIP Domain name, Authentication  DTMF（inband, RFC2833, info）  Call transfer, Call forward, 3-way conference, Call hold, Call back ...

  • Page 7: Compliant And Authenticated Standard

    Note: Power adapter (Input: AC 100~240V, 50/60Hz; Output: 5V, 1000mA;) 1.9 Installation Connect LAN port to PC with Ethernet cable, or connect Rainbow1 to a switch/router which is in the same network as your PC. It uses DHCP mode by default, and you can review its current IP address by pressing key on idle state.
  • Page 8 Rainbow1 IP Phone User Manual No password is set for those two accounts with factory settings. You can click admin button on the right corner of the webpage to switch from the user to admin mode. To set the password for user and admin login you can firstly login as admin and enter the Network--->Advance page as following.
  • Page 9 Rainbow1 IP Phone User Manual B. Press the other side joints into the slot according to the direction of the arrow C. It is the right picture after fixing the stand bracket below: D. Disassemble the stand bracket: Push the spring joint of stand and pull the stand according to the direction of the arrow. When the joints are pulled out of the slot, you can take off the stand bracket.
  • Page 10 Rainbow1 IP Phone User Manual 2. Wall-hung Installation A. Put the bottom side of the IP phone upside and press one-side joints of wall-hung stand bracket into the slot, please refer the picture as below: ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn...
  • Page 11 Rainbow1 IP Phone User Manual B. Press the other side joints into the slot according to the direction of the arrow C. After install the wall-hung stand bracket, press one-side joints of stand bracket into the slot, please refer the picture as below: ATCOM TECHNOLOGY CO., LIMITED...
  • Page 12 Rainbow1 IP Phone User Manual D. Press the other side joints into the slot according to the direction of the arrow E. Knock in nails or screws on the wall according to the proportion of the distance between the hanging holes as below: F.
  • Page 13 Rainbow1 IP Phone User Manual G. Disassemble the stand bracket: Push the spring joint of stand and pull the stand according to the direction of the arrow. According to the direction of the arrow: ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn...

  • Page 14: Keypad Of Ip Phone

    Rainbow1 IP Phone User Manual 2. Keypad of IP Phone Status Indicator LED Volume Soft Key Navigation Menu VoiceMail Cancel Mute Headset Hold Dial pad Redial Speaker 2.1 Describe of the buttons and Screen Soft Keys Press to select a function which displayed at the softkey zone of screen Display all optional functions at the last line of LCD screen.

  • Page 15: Describe Of The Lcd Screen Icons

    Entering numbers or characters. Navigation keys Allows users to navigate (left, right, up, down). Press enter “Directory”. Press can enter “History”. Confirm users’ operation and show status when Rainbow1 is idle. Cancel users’ operation. Enter menu settings. Adjust the volume (speaker/handset/headset/ring). Volume level will be displayed on LCD when pressing volume key.
  • Page 16 Rainbow1 IP Phone User Manual The call is held Rainbow1 is in speaker mode Rainbow1 is in handset mode Rainbow1 is in headset mode The call is muted ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn...

  • Page 17: Basic Functions And Operations

    Rainbow1 IP Phone User Manual 3. Basic functions and operations 3.1 Answer the calls When there is an incoming call, phone will remind user with ringing. There are 3 ways to answer the call A. Answer by handset Pick up the handset and talk with the caller. If you want to hang up, just put back the handset. When...

  • Page 18: Pre- Dial

    B、Press soft key "Dial" to send out the number 3.4 Multiple line dial-up Rainbow1 supports up to 2 concurrent calls. If there is a new incoming call when you’re talking on Rainbow1, the new incoming call will be displayed on LCD and status indicator LED will be fast blinking.

  • Page 19: Call Transfer

    Rainbow1 IP Phone User Manual 3.6 Call Transfer 1. Attended call transfer The attended transfer allows user to call a third-party before transferring the calling. While on calling, press the "Transfer" soft key to hold the current call and phone the third party. Then dial the target number you want to transfer to on the activated line and press “Send”...

  • Page 20: Call History

    Rainbow1 IP Phone User Manual 3.11 Call History Rainbow1 supports 100 missed calls list, 100 incoming calls list and 100 dialed calls list. When the storage is full, the old record will be erased by the new one. Press "History" soft key or key when Rainbow1 is standby, all the incoming(->), outgoing(<-)

  • Page 21: Check The Phone's Ip Address

    IP address of the phone. 3.14 Dial Plan Dial plan defines the rule of dial. The syntax of dial plan for Rainbow1 is closely similar as the corresponding syntax specified by MGCP and MEGACO. Dial plan is stipulated by the below configurable parameters: Interdigit Long Timer——refer to...
  • Page 22 Rainbow1 IP Phone User Manual Example: (xxxxxxx|[*#]xxxx|9,1xxxxxxxxxx|00xxx!) contains 4 subsequences: 1. Allow to dial numbers with 7 digits 2. Allow to dial numbers with 4 digits and start by ‘*’ or ‘#’ 3. Allow to play an “outside line” dial tone after pressing ‘9’ and dial numbers with 11 digits and start by 1 4.

  • Page 23: Web Settings

    Rainbow1 IP Phone User Manual 4. Web settings Input the IP address in the web browser and press ‘Enter’ key to access Rainbow1's user webpage. Click "admin" which is on the right top corner to enter administrator webpage. 4.1 System status This page shows the IP phone's system status.

  • Page 24: Advance

    Secondary DNS：set secondary DNS server 3. PPPoE Connect the LAN port of Rainbow1 with the Ethernet port of modem then fill user name and password of PPPoE which assigned by ISP (Internet Service Provider). a) User name： set PPPoE user name b) Password：set PPPoE password...
  • Page 25 HTTP port: set port for HTTP access (defaults to 80)  For example, Rainbow1's IP is 192.168.1.223 HTTP port was set as 100, you have to type "http://192.168.1.223:100" in web browser to enter Rainbow1’s webpage.

  • Page 26: Sip Setting

    Rainbow1 IP Phone User Manual Choose the network type and port link of LAN/PC 1. LAN Port Link: Auto negotiate, full duplex 10Mbps, full duplex 100Mbps, half duplex 10Mbps, half duplex 100Mbps. 2. PC Port Link: Auto negotiate, full duplex 10Mbps, full duplex 100Mbps, half duplex 10Mbps, half duplex 100Mbps.
  • Page 27 Rainbow1 IP Phone User Manual RTP Parameters  1. RTP Port Min: Minimum port number for RTP transmission and reception. Range: 1–65535, defaults to 16384 2. RTP Port Max: Maximum port number for RTP transmission and reception. <RTP Port Max>...

  • Page 28: Account

    2. Stun Server: Set stun server, which can be IP address or domain name. 4.4 Account Rainbow1 has 1 line which is enabled to register by default.  1. Display Name: This name will be displayed on the LCD. It will show the User ID instead if leave Display Name as blank.
  • Page 29 18. AutoSubscribeMWIEnable：Select “Yes” or “No” to enable or disable SubscribeMWI 19. Server List：Choose the server type. 20. DNS Mode: Choose the DNS mode 21. BLF List URI: Set BLF list URI when Rainbow1 cooperates with Broadworks (Broadsoft). Codec Configuration ...
  • Page 30 4. UDP Keep Alive Enable: Select “Yes” or “No” to enable or disable UDP keep alive. If enabled, Rainbow1 sends UDP packets periodically to keep the server port alive. 5. UDP Keep Alive Intvl: Set interval to send UDP packets.

  • Page 31: Phone Setting

    Rainbow1 IP Phone User Manual 4.5 Phone Setting 4.5.1 Preference Language  Support customizable multi-language. Output Volume(1~8)  1. Handset Volume: Specify handset volume grade 2. SpeakerPhone Volume: Specify speaker volume grade 3. Headset Volume: Specify headset volume grade 4. Ring Volume: Specify ring tone volume grade Input Gain ...
  • Page 32 Rainbow1 IP Phone User Manual 1. Interdigit Long Timer: If the numbers or characters input have not finished and do not full matched the dial plan, it will be not dialed out automatically until time out. Range: 0 – 64 sec 2.

  • Page 33: Features

    1. Always Target: Every incoming call will be forwarded to this target. 2. Busy Target: The incoming call will be forwarded to this target when Rainbow1 is busy. 3. No Answer: The incoming call will be forwarded to this target when there is no answer.

  • Page 34: Voice

    2. Call Waiting：When Rainbow1 is on calling, and Call Waiting enabled , any new incoming calls will not be rejected but ringback tone can be heard by the remote end. if Call Waiting disabled, only one conversation will be available even multi-accounts have been registered on Rainbow1 .

  • Page 35: Ring

    Rainbow1 IP Phone User Manual 4.5.4 Ring Administer can upload 2 user define ring. The ring file should be wav (8k, 8bit, u-law) and no larger than 200 KBytes. 4.5.5 Tone Set the ToneScript for each tone. For example, MWI Dial Tone: 350@-19,440@-19;2(.1/,1/1=2);10(*/0/1+2)

  • Page 36: Update

    10. Conference Tone：The promoting audio to all parties when a 3 way conference is in progress. 4.6 Update 4.6.1 Manual Update 1. Boot Loader: Download Boot file from ATCOM's webpage, then select the file from your PC to upgrade. 2. Firmware: Download firmware from ATCOM's webpage, then select firmware from your PC to upgrade.

  • Page 37: Reset & Reboot

    1. Reboot Reboot will terminate all active calls, and restart the phone in a several seconds. 2. Reset Click the “Reset” button will set Rainbow1 to factory default, please backup the config.xml, phonebook.xml and attendant_keypad.xml before reset. 4.7 Phone Book 1.
  • Page 38 Rainbow1 IP Phone User Manual 1. Redial: Record of dialed list, maximum 100 records. 2. Received: Record of received list, maximum 100 records. 3. Missed: Record of Missed list, maximum 100 records. ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn...

  • Page 39: Faq & Trouble Shooting

    3. Factory reset during rebooting, steps are: a) Press ‘*’ and ‘#’ key immediately after plugging in the power adapter. b) Wait for about 5 seconds, Rainbow1 will be reset to factory default setting after rebooted. 5.2 Upgrade firmware under safe mode If the phone could not start up normally, please upgrade firmware under safe mode.

  • Page 40: Trouble Shooting

    Rainbow1 IP Phone User Manual 6. Trouble Shooting 6.1 The phone can’t register successfully 1. Check the IP address, and if the mode of WAN port is DHCP, please make sure the DHCP server is in service. 2. Check the gateway.

  • Page 41: Abbreviations

    Rainbow1 IP Phone User Manual 7. Abbreviations DND ： Do Not Disturb CFWD ： Call Forward Bxfer ： Blind Transfer Conf ： Conference Num ： Number DelChr ： Delete Char Y/N ： Yes/No SIP：Session Initiate Protocol RTP：Real-time Transport Protocol SDP：Session Description Protocol VPN：Virtual Private Network...

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