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Summary of Contents for ATCOM Rainbow2
- Page 1 Rainbow2 IP Phone User Manual Version: 1.0 2014-03-27...
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Page 2: Table Of Contents
Rainbow2 IP Phone User Manual Content CONTACT ATCOM..................................4 OVERVIEW OF ATCOM................................4 OVERVIEW OF RAINBOW2................................5 .....................................6 1.1 I NTERFACES .....................................6 1.2 H ARDWARE ......................................6 1.3 S OFTWARE .......................................6 1.4 N ETWORK ..............................7 1.5 M ANAGEMENT AND AINTENANCE ...................................... 7 1.6 P... - Page 3 Rainbow2 IP Phone User Manual 4.5.1 Preference..................................30 4.5.2 Line....................................32 4.5.3 Features..................................... 32 4.5.4 Voice....................................34 4.5.5 Ring....................................34 4.5.6 Tone....................................35 4.5.7 Programmable key................................36 4.5.8 Rainbow E..................................37 ......................................38 4.6 U PDATE 4.6.1 Manual Update.................................. 38 4.6.2 Update/Auto Provision..............................38 4.6.3 Reset &...
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Page 4: Contact Atcom
Contact ATCOM Overview of ATCOM ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping innovating with customer’s needs oriented , working with partners to establish a total solution for SMB VoIP with IP phone , IP PBX and Asterisk cards With over 10 years’... -
Page 5: Overview Of Rainbow2
Rainbow2 IP Phone User Manual 1.Overview of Rainbow2 Rainbow2 Rainbow2 with Rainbow E Type Power adapter Rainbow E Rainbow2 Optional accessory Optional accessory ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 6: Interfaces
headset indicator, 1 mute indicator Rainbow E expansion module: 16 programmable keys on each Rainbow E, can connect up to 5 Rainbow E on a Rainbow2. 1.3 Software Sip 2.0 (RFC3261) and other related SIP RFCs 4 SIP lines registration with 8 concurrent calls ... -
Page 7: Management And Maintenance
Rainbow2 IP Phone User Manual Support PPPoE（ADSL,cable modem used for Internet connecting） Support VLAN（DATA VLAN and VOICE VLAN） Support L2TP VPN LAN support Primary and Secondary DNS LAN support DHCP Client Support QoS 1.5 Management and Maintenance Support safe mode and firmware updating under safe mode ... -
Page 8: Installation
Note: Power adapter (Input: AC 100~240V, 50/60Hz; Output: 5V,1000mA;) 1.9 Installation Connect LAN port to PC with Ethernet cable, or connect Rainbow2 to a switch/router which is in the same network as your PC. It uses DHCP mode by default, and you can review its current IP address by pressing key on idle state. - Page 9 Rainbow2 IP Phone User Manual Stand bracket installation instruction A. Put the bottom side of the IP phone upside and press one-side joints of stand bracket into the slot, please refer the picture as below: B. Press the other side joints into the slot according to the direction of the arrow: ATCOM TECHNOLOGY CO., LIMITED...
- Page 10 Rainbow2 IP Phone User Manual C. It is the right picture after fixing the stand bracket below: D. Disassemble the stand bracket: Push the spring joint of stand and pull the stand according to the direction of the arrow. When the joints are pulled out of the slot, you can take off the stand bracket ATCOM TECHNOLOGY CO., LIMITED...
- Page 11 Rainbow2 IP Phone User Manual Programmable keys’ paster using instruction Step1. Use needle or some other tools to insert into the hole of the plastic sheet, hog the plastic sheet. ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn...
- Page 12 Rainbow2 IP Phone User Manual Step2. Lift out the plastic sheet Step3. Take off the plastic sheet Step4. Use needle or some other tools to insert into the edge of the paster, hog and lift out the paster Step5. Write down the identification of each programmable key on the paster after taking off the paster Step6.
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Page 13: Keypad Of Ip Phone
All the programmable keys can be defined as BLF key, Redial Keys key etc. Navigation keys Allow users to navigate (left, right, up, down). Press can enter “Directory”. Press can enter “History”. Confirm users’ operation and show status when Rainbow2 is idle. ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 14: Line Keys Led
Rainbow2 IP Phone User Manual Cancel users’ operation. Enter menu settings. Adjust the volume (speaker/handset/headset/ring). Volume level will be displayed on LCD when pressing volume key. Pick up and hung up under the speaker mode. Mute the mic in a conversation by pressing the Mute button;... -
Page 15: Lcd Screen Icons
Rainbow2 IP Phone User Manual When powering on, all LEDs will be lighted once. 2.5 LCD screen icons Icon Description The extension is registered The extension is unregistered There is a new voice mail Rainbow2 is dialing Rainbow2 is talking... -
Page 16: Basic Functions And Operations
Rainbow2 IP Phone User Manual 3.Basic functions and operations 3.1 Answer the calls When there is an incoming call, phone will remind user with ringing. There are 3 ways to answer the call: A. Answer by handset Pick up the handset and talk with the caller. If you want to hang up, just put back the handset. When... -
Page 17: Pre-Dial
3.4 Multiple line dial-up Rainbow2 supports 4 SIP lines. That means user can register on 4 different sip accounts simultaneity. User is able to choose line1, line2, line 3 or line 4 by pressing corresponding line key. Line1 is the priority line. -
Page 18: Hang Up The Phone
Rainbow2 IP Phone User Manual “Answer” to receive the incoming call from another line. 3.5 Hang up the phone 1. Handset hang up Put back the handset at handset mode, the current calling will be hung up. 2. Speaker hang up Press key at speaker model, the current calling will be hung up. -
Page 19: Call Hold
3.11 Call History Rainbow2 supports 200 missed calls, 200 incoming calls and 200 dialed calls. When the storage is full, the old record will be erased by the new one. -
Page 20: Default Password
IP address of the phone. 3.14 Dial Plan Dial plan specify the rule to dial number. The Rainbow2 syntax for the dial plan closely resembles the corresponding syntax specified by MGCP and MEGACO. Dial plan is stipulated by the below configurable parameters: Interdigit Long Timer——refer to Interdigit long timer for more detail description... - Page 21 For instance, the default dial plan only supports digits. And ‘*’ character or letters will be rejected when input them. More than one candidate sequences matched, Rainbow2 will wait for more digits input. When input timeout occurs, Rainbow2 will dial the input digits.
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Page 22: Web Settings
Rainbow2 IP Phone User Manual 4.Web settings Enter Rainbow2’s IP address in the web browser and press ‘Enter’ key to access Rainbow2's user webpage. Click "admin" which is on the right corner to enter administrator webpage. 4.1 System status This page shows the IP phone's system status. -
Page 23: Network
Secondary DNS：set secondary DNS server 3. PPPoE The LAN port of Rainbow2 connects to the Ethenet port of mode. You should fill in user name and password which were assigned by ISP (internet service provider). a) User name： set PPPoE user name b) Password：set PPPoE password... -
Page 24: Advance
Rainbow2 IP Phone User Manual 4.2.2 Advance Web Server Enable Web Server: enable or disable web access. If choose "no", you can not access Rainbow2’s webpage. Admin password: set admin webpage access password. Enter ‘http://ip-address/index.asp’ in the web browser to access admin’s login webpage after seting the admin password, then input username(admin) and password to access the admin’s webpage. -
Page 25: Sip Setting
Rainbow2 IP Phone User Manual 1. VLAN Enable: Whether to enable VLAN 2. Voice VLAN Identifier(1..4094) : Assign VLAN id for voice stream, range from 1 to 4094 3. Voice VLAN Priority: the degree is 0-7, 7 is the highest priority. - Page 26 Rainbow2 IP Phone User Manual 1. Sip T1: RFC 3261 T1 value (RTT). Range: 0 – 64 sec, defaults to 0.5 2. Sip T2: RFC 3261 T2 value (Maximum retransmit interval for non-INVITE requests and INVITE responses). Range: 0 – 64 sec, defaults to 4 3.
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Page 27: Account
1. Enable Stun: Whether to use stun to discover NAT mapping. 2. Stun Server: Set stun server, which can be IP address or domain name. 4.4 Account Rainbow2 has 4 line keys mapping Account 1、Account 2、Account 3 and Account 4 respectively. 1. Enable: whether to enable register. - Page 28 19. AutoSubscribeMWIEnable：whether to enable SubscribeMWI 20. Server List：choose the server type. 21. DNS Mode: choose the DNS mode 22. BLF List URI: set BLF list URI when Rainbow2 cooperate with Broadworks. Codec Configuration 1. Prefer Codec: Select a preferred codec for all calls. Defaults to G711u. Conversation will be set ATCOM TECHNOLOGY CO., LIMITED...
- Page 29 2. Voice Mail Number: set voicemail number. 3. Pickup Service Code: set Pickup Service Code. 4. UDP Keep Alive Enable: whether to enable UDP keep alive. If enabled, Rainbow2 sends UDP packets periodically to keep the server port alive. 5. UDP Keep Alive Intvl: Set interval to send UDP packets.
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Page 30: Phone Setting
Rainbow2 IP Phone User Manual 4.5 Phone Setting 4.5.1 Preference Language Support customizable multi-language. Output Volume(1~8) 1. Handset Volume: Specify handset volume grade 2. SpeakerPhone Volume: Specify speaker volume grade 3. Headset Volume: Specify headset volume grade 4. Ring Volume： Specify ring tone volume grade Input Gain ... - Page 31 Rainbow2 IP Phone User Manual 1. Interdigit Long Timer: If the numbers or characters input are not finished and they have not matched the full dial plan, the phone will wait for the long time that has been set and then dial them out automatically.
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Page 32: Line
Rainbow2 IP Phone User Manual –month (in other words the last occurrence of <weekday> in that month) Optional values inside [] are assumed to be 0 if they are not specified. Midnight means 0:0:0 of the given date. E.G. start=4/1/7/8:00:00;end=10/1/7/9:00:00;... - Page 33 If Always Target or Busy Target was set at the same time, then incoming call will be forwarded to the targets preferentially. 2. Call Waiting：When enable Call Waiting and Rainbow2 is in conversation, incoming call will not be rejected and ringback tone can be heard by the far end. When disable Call Waiting, there should be only one conversation no matter how many accounts have been registered on Rainbow2.
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Page 34: Voice
Rainbow2 is mute. 2. CNG：Whether to enable CNG(Comfort Noise Generator). If enable, comfort noise will be send to the far end to let it perceive the activity of the conversation when Rainbow2 is mute. Jitter Buffer Rainbow2 can buffer incoming voice packets to minimize out-of-order packet arrival. This process is known as jitter buffer. -
Page 35: Tone
Rainbow2 IP Phone User Manual 4.5.6 Tone Set the ToneScript for each tone. For example, MWI Dial Tone: 350@-19,440@-19;2(.1/,1/1=2);10(*/0/1+2) Frequency1, Frequency2 ;Cadence Section1;Cadence Section2 350@-19: Frequency1 is 350HZ at -19dBm 440@-19: Frequency2 is 440HZ at -19dBm 2(.1/,1/1=2): Cadence Section length is 2s, 0.1s on, 0.1s off, with frequencies 1 and 2 10(*/0/1+2): Cadence Section length is 10s, always on(* means always, 0 means never), with frequencies 1 and 2. -
Page 36: Programmable Key
Rainbow2 IP Phone User Manual 4.5.7 Programmable key Event: 1. None: Do not use this programmable key 2. Hold: hold a call 3. Xfer: transfer a call 4. Conf: make 3 way conference 5. DND: Do not disturb (can make call but can not receive call). -
Page 37: Rainbow E
Rainbow2 IP Phone User Manual 4.5.8 Rainbow E Rainbow2 can connect 5 Rainbow E at most. There are 16 keys on Rainbow E. After connecting Rainbow E to Rainbow2's EXT port, Rainbow2 will auto detect Rainbow E. Rainbow E can be configured to support two functions: Speed dial and BLF. -
Page 38: Update
Rainbow2 IP Phone User Manual 4.6 Update 4.6.1 Manual Update 1. Boot Loader: Download Boot file from ATCOM's webpage, then select the file from your PC to upgrade. 2. Firmware: Download firmware from ATCOM's webpage, then select firmware from your PC to upgrade. -
Page 39: Reset & Reboot
1. Reboot Reboot will terminate all active calls, and cost a little time to restart. 2. Reset Reset will set Rainbow2 to factory default, please backup the config.xml, phonebook.xml and attendant_keypad.xml before reset. 4.7 Phone Book 1. New Contact: Add a new phonebook record. - Page 40 Rainbow2 IP Phone User Manual 1. Redial: Record of dialed list, maximum 200 records. 2. Received: Record of received list, maximum 200 records. 3. Missed: Record of Missed list, maximum 200 records. ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn...
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Page 41: Faq & Trouble Shooting
Keep pressing ‘*’ and ‘#’ key. b) Plug in the power adapter. c) Wait for about 5 seconds and Rainbow2 will reset to factory after rebooted. 5.2 Upgrade firmware under safe mode If the phone could not start up normally, upgrade firmware under safe mode. Steps are: 1. -
Page 42: Trouble Shooting
Rainbow2 IP Phone User Manual 6.Trouble Shooting 6.1 The phone can’t register successfully 1. Check the IP address, and if the mode of WAN port is DHCP, please make sure the DHCP server is in service. 2. Check the gateway. -
Page 43: Abbreviations
Rainbow2 IP Phone User Manual 7.Abbreviations DND ： Do Not Disturb CFWD ： Call Forward Bxfer ： Blind Transfer Conf ： Conference Num ： Number DelChr ： Delete Char Y/N ： Yes/No SIP：Session Initiate Protocol RTP：Real-time Transport Protocol SDP：Session Description Protocol VPN：Virtual Private Network...