Steps Before Starting The 9Yy Service Checks - Lexmark MS312 Service Manual

Action
Step 4
Run a print test.
Does the problem remain?
Step 5
Replace the toner cartridge
Does the problem remain?
Step 6
Check the gears on the cartridge gearbox for proper rotation and for wear
or damage.
Does it rotate properly and is it free of wear or damage?
Step 7
Check the cartridge gearbox cable for proper connection to the controller
board.
Is it properly connected?
Step 8
Check the cartridge gearbox cable for damage.
Is it free of damage?

Steps before starting the 9yy service checks

Before starting the service checks in this section, you will need to retrieve certain information. This will aid your next
level of support in diagnosing the problem before replacing the controller board.
Warning—Potential Damage: Do not replace the controller board unless directed by your next level of support.
1
Collect the history information and firmware logs (Fwdebug and logs.tar.gz) from the SE menu.
2
Collect the settings from the menu settings page.
3
Collect information from the user.
Note: Not all of the items can be retrieved from the printer you are working on.
A. Collecting the history information from the SE menu
Note: Make sure your printer is connected to a network or to a print server.
1
From a Web browser, type http://printer_IP_address/se, and then press Enter.
Notes:
•
printer_IP_address is the TCP/IP address of the printer
Yes
Go to step 5.
Go to step 6.
Go to step 7.
Go to step 8.
Replace the controller
board. See
board removal" on
page
Diagnostic information
91
No
The problem is solved.
The problem is solved.
Replace the cartridge
gearbox. See
"Cartridge gearbox
removal" on page
176.
Reseat the cable.
Replace the cartridge
"Controller gearbox. See
"Cartridge gearbox
180. removal" on page
176.
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