ZyXEL Communications Prestige 100 IH User Manual
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ZyXEL Communications Prestige 100 IH User Manual

ZyXEL Communications Prestige 100 IH User Manual

Remote access router
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Prestige 100IH
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Summary of Contents for ZyXEL Communications Prestige 100 IH

  • Page 1 Prestige 100IH User’s Manual Version 1.0 ZyXEL & I CCESSING NTERNET NTRANET...

  • Page 2: Zyxel Limited Warranty

    ZyXEL Prestige 100IH User’s Guide ZyXEL Limited Warranty ZyXEL warrants to the original end user (purchaser) that this product is free from any defects in materials or workmanship for a period of up to two (2) years from the date of purchase. During the warranty period, and upon proof of purchase, should the product have indications of failure due to faulty workmanship and/or materials, ZyXEL will, at its discretion, repair or replace the defective products or components without charge for either parts or labor,...

  • Page 3: Fcc Part 15 Information

    Prestige 100IH User’s Guide ZyXEL Published by ZyXEL Communications Corporation. All rights reserved. Note: ZyXEL does not assume any liability arising out of the application or use of any products, or software described herein. Neither does it convey any license under its patent rights nor the patents rights of others. ZyXEL further reserves the right to make changes in any products described herein without notice.
  • Page 4 ZyXEL Prestige 100IH User’s Guide Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Shielded RS-232 cables are required to be used to ensure compliance with FCC Part 15, and it is the responsibility of the user to provide and use shielded RS-232 cables.

  • Page 5: Contacting Zyxel

    Magnetic Compatibility. Contacting ZyXEL If you have questions about your ZyXEL product or desire assistance, contact ZyXEL Communications Corporation in one of the following ways: • Phone: In North America call between 8:00 AM and 5:00 PM PST at (714) 693-0808 Outside North America, you can dial +886-3-5783942 EXT 252 between 8:00AM and 5:00PM Taiwan time (GMT +8:00).
  • Page 6 For European and Asian versions and related files, use the address: ftp.zyxel.co.at • Postal Service: You can send written communications to the following address: ZyXEL Communications Corporation. 6, Innovation Road II, Science-Based Industrial Park Hsinchu, Taiwan 300, R.O.C. ZyXEL Communications Inc. 4920 E. La Palma Avenue...

  • Page 7: Table Of Contents

    Prestige 100IH User’s Guide ZyXEL Table of Contents ZyXEL Limited Warranty ................ii FCC Part 15 Information ................iii Information for Canadian Users ..............iv Contacting ZyXEL..................v INTRODUCTION.................. 1 Features ....................... 1 Applications For Your Prestige ..............4 What This Manual Covers ................5 What This Manual Does Not Cover .............
  • Page 8 ZyXEL Prestige 100IH User’s Guide Configuration for Single User Account ............36 REMOTE NODE CONFIGURATION ..........39 Bandwidth on Demand ................43 Editing PPP Options .................. 45 Configuring Backup ISP Accounts............. 47 DIAL-IN CONFIGURATION ............. 49 Telecommuting..................49 Dial-In Server Application................. 50 Default Dial-In Setup.................
  • Page 9 Prestige 100IH User’s Guide ZyXEL SYSTEM MAINTENANCE............. 84 System Status..................... 84 Terminal Baud Rate................... 87 Log and Trace.................... 88 Diagnostic ....................90 Backup Configuration................92 Restore Configuration ................93 Software Update..................93 Command Interpreter Mode............... 94 Call Control....................94 TROUBLESHOOTING..............99 Problems Starting Up the Prestige..............

  • Page 11: Introduction

    Prestige 100IH User’s Guide ZyXEL Introduction Congratulations on your purchase of a ZyXEL Prestige 100IH Remote Access Router. In a modem-sized box, the Prestige offers inexpensive yet complete telecommunications and internetworking solutions for your home or branch office. The Prestige is ideal for everything from surfing the Internet to receiving calls from Remote Dial-in Users to making LAN-to-LAN connections to Remote Nodes.

  • Page 12: Networking Protocol Support

    ZyXEL Prestige 100IH User’s Guide Networking Protocol Support The Prestige offers support for TCP/IP networks. Analog Phone Ports The Prestige is equipped with two standard phone jacks to connect to telephones, FAX machines, or modems. This allows the ISDN line to be used for voice calls as well as data calls.

  • Page 13: Network Management

    Prestige 100IH User’s Guide ZyXEL Bandwidth-on-Demand The Prestige supports bandwidth up to 128Kbps over a single ISDN BRI line. It incorporates PPP/MP (Point-to-Point Protocol/Multilink Protocol) to bundle two B channels over a BRI line. In addition, the Prestige dynamically allocates bandwidth between the two B channels, increasing or decreasing speeds as needed to allow for greater efficiency in data transfer.

  • Page 14: Applications For Your Prestige

    ZyXEL Prestige 100IH User’s Guide Data Compression The Prestige incorporates Stac data compression and CCP (Compression Control Protocol). Networking Compatibility The Prestige is compatible with remote access products from other companies such as Ascend, Cisco, and 3Com. Furthermore, it supports Microsoft Windows 95 and Windows NT remote access capability.

  • Page 15: What This Manual Covers

    Prestige 100IH User’s Guide ZyXEL What This Manual Covers This manual is divided into five parts. 1. Getting Started (Chapters 1-3) - is structured as a step-by-step guide to help you connect, install and setup your Prestige to operate on your network.

  • Page 16: Packing List

    ZyXEL Prestige 100IH User’s Guide Packing List Before you proceed further, please check all items you received with your ISDN router against this list to make sure nothing is missing. The complete package should include: • One Prestige 100IH. • One power adapter.

  • Page 17: Additional Installation Requirements

    Prestige 100IH User’s Guide ZyXEL Additional Installation Requirements In addition to the contents of your package, there are other hardware and software requirements you need before you can install and use your Prestige. These requirements include: • An ISDN telephone line installed by your telephone company. •...
  • Page 18 ZyXEL Prestige 100IH User’s Guide Page 8 Introduction...

  • Page 19: Before You Begin

    Prestige 100IH User’s Guide ZyXEL Before You Begin To ensure successful installation of your Prestige, we strongly recommend that you carefully follow the steps outlined in Chapters 2 and 3. These chapters are designed as a guide for you to collect the necessary information about your ISDN phone line and the LAN to which the Prestige will be connected.

  • Page 20: Road Map And Flow

    ZyXEL Prestige 100IH User’s Guide Road Map and Flow Below is a schematic flowchart. It is intended to guide you through a successful installation of your Prestige. Figure 2-1 Installation Flowchart Page 10 Before You Begin...

  • Page 21: Ordering An Isdn Line

    Prestige 100IH User’s Guide ZyXEL Ordering an ISDN Line If you do not have the ISDN line installed already, we suggest that you order it from your telephone company as soon as possible to avoid the long waits common when ordering a new line. If you have an ISDN line installed and working, you can reference the following sections to insure that your line is set up properly to allow all the features of your Prestige to operate.

  • Page 22: Collecting Isdn Phone Line Information

    ZyXEL Prestige 100IH User’s Guide • System Name - This is the name given to the Prestige for identification purposes. This name should be no more than 8 alphanumeric characters. Spaces are not allowed, but “-” and “_” are accepted. •...

  • Page 23: Collecting Ethernet Setup Information

    Prestige 100IH User’s Guide ZyXEL • B Channel Usage - Determine which connection is appropriate for your B channel and check the corresponding option on the worksheet. If your Prestige is the only device using the ISDN line, then configure B Channel Usage to ‘Switch/Switch’...
  • Page 24 ZyXEL Prestige 100IH User’s Guide address is written in dotted decimal notation (four 8-bit numbers, between 0 and 255, separated by periods), e.g., 192.68.203.5. Record the IP Address into the worksheet as assigned by your network administrator. Please note that every machine on an internet must have a unique IP address - do not assign an arbitrary address to any machine.

  • Page 25: Installation

    Prestige 100IH User’s Guide ZyXEL Installation This chapter outlines how to connect your Prestige to the LAN and ISDN line. A diagram of the rear panel of the Prestige is shown below. Refer to this diagram to identify all of the ports on your device when you attempt to make the various connections.

  • Page 26: Connecting Your Computer And Your Prestige

    ZyXEL Prestige 100IH User’s Guide Connecting Your Computer and Your Prestige For the initial setup of your Prestige, you may either use the SMT via the direct serial port interface, or the Prestige Web Configurator via your Ethernet connection. This manual covers initial setup through the SMT interface only. If you wish to use the Prestige Web Configurator to setup the Prestige for Internet access, please refer to the enclosed “Prestige Quick Start Guide”...
  • Page 27 Prestige 100IH User’s Guide ZyXEL 3) Connect Ethernet to your Prestige The Prestige supports four 10Base-T Ethernet connections. Each of Prestige’s four Ethernet ports can be used to connect directly to a Network Adapter Card in your computer. 10Base-T networks use Unshielded Twisted Pair (UTP) cable and RJ-45 connectors that look like a bigger telephone plug with 8 pins.

  • Page 28: Prestige Front Panel

    ZyXEL Prestige 100IH User’s Guide Prestige Front Panel Names and descriptions of the Prestige front panel LED's are listed below: ISDN PHONE ISDN HUB Router Figure 3-2 Prestige 100IH Front Panel PWR - This LED (power) comes on as soon as you connect your Prestige to the power supply and switch it to the ‘I’...

  • Page 29: Powering On Your Prestige

    Prestige 100IH User’s Guide ZyXEL Powering On Your Prestige With the RS-232 terminal interface connected, and terminal program running, power on your Prestige. The Prestige will perform several internal tests and will also do an ISDN line initialization. After this initialization, the Prestige will ask you to press ENTER to continue as shown below: Figure 3-3 Power on Messages If you press ENTER, the Prestige will display a login screen and ask you to...

  • Page 30: Navigating Through The Smt

    ZyXEL Prestige 100IH User’s Guide Enter the default password, ‘1234’ to get into the Main Menu of System Management Terminal (SMT). Note that once you are in the SMT and if there is no activity for longer than 5 minutes, the Prestige will automatically log you out and will display a blank screen.
  • Page 31 Prestige 100IH User’s Guide ZyXEL The SMT main menu is shown below: Figure 3-5 SMT Main Menu Installation Page 21...

  • Page 32: Initial Configuration

    ZyXEL Prestige 100IH User’s Guide Initial Configuration SMT Menu Summary This section summarizes all major SMT Menus: Menu Title Description General Setup Setup general information. ISDN Setup Setup ISDN configuration. Ethernet Setup Setup Ethernet configuration. Internet Access Setup A quick and easy way to setup Internet connection.

  • Page 33: Isdn Setup Menus

    Prestige 100IH User’s Guide ZyXEL Figure 4-6 Menu 1 - General Setup 1. System Name - Choose a descriptive name for the Prestige for identification purposes, e.g., p100IH. This name should be no more than 8 alphanumeric characters. Spaces are not allowed, but “-” and “_” are accepted.

  • Page 34: North American Isdn

    ZyXEL Prestige 100IH User’s Guide North American ISDN Figure 4-7 Menu 2 - ISDN Setup for North America 1. Switch Type - Please verify the switch type information with your telephone company. For North America, select the type of switch used by your telephone company.
  • Page 35 Prestige 100IH User’s Guide ZyXEL route the incoming analog call for this telephone number to PHONE port 2. Set to ‘DOVBS’ if you wish to receive incoming Data Over Voice Bearer Service call. 5. SPID Number(s) - The SPID (Service Profile Identifier) is a number used by a switch for identification purposes.
  • Page 36 ZyXEL Prestige 100IH User’s Guide Figure 4-9 Menu 2 - ISDN Setup for 1TR6 1. Switch Type - This field is fixed as DSS1 or 1TR6. 2. B Channel Usage - This field is fixed as Switch/Switch. 3. ISDN Data & Subaddress - Enter the telephone number and subaddress assigned to the ISDN data call for the Prestige.
  • Page 37 Prestige 100IH User’s Guide ZyXEL 7. PABX Number (with S/T Bus Number) - Enter the S/T bus number if the Prestige is connected to an ISDN PABX. If this field is left as blank then the loopback test will be skipped. 8.
  • Page 38 ZyXEL Prestige 100IH User’s Guide ‘Analog call routing’) if the setting is ‘Accept’. Or they will not be answered if the setting is ‘Ignore’. When you are finished, press ENTER at the message: ‘Press ENTER to Confirm ENTER, the Prestige will use the information that you entered to initialize the ISDN link to the telephone company switch.
  • Page 39 Prestige 100IH User’s Guide ZyXEL Figure 4-11 Menu 3 - Ethernet Setup If you are setting up your network for the first time, please read Chapter 5 Configuring the Prestige for Internet Access before proceeding. The chapter contains important information on how to assign IP addresses for your network.
  • Page 40 ZyXEL Prestige 100IH User’s Guide 4. Client IP Pool Starting Address - DHCP can assign IP addresses to hosts dynamically instead of requiring that each system have a fixed IP address. IP addresses are allocated from a block of addresses, usually assigned by your Internet provider.

  • Page 41: Configuring The Prestige For Internet Access

    Prestige 100IH User’s Guide ZyXEL Configuring the Prestige for Internet Access Menu 4 of the SMT allows you to configure Internet access. Before you configure the Prestige for Internet access, you need to collect the following information from your Internet Service Provider. •...

  • Page 42: Ip Addresses And The Internet

    ZyXEL Prestige 100IH User’s Guide IP Addresses and the Internet Conventionally, the Internet (with a capital I) refers the large-scale interconnected networks across the world that was originally developed by the US Department of Defense. The Internet uses exclusively the TCP/IP protocols.

  • Page 43: Internet Access Configuration

    Prestige 100IH User’s Guide ZyXEL Internet Access Configuration The following steps describe the set-up procedure to configure your Prestige for Internet access. The information you will need to provide will be indicated in bold type. Figure 5-2 Menu 4 - Internet Access Setup 1.

  • Page 44: Single User Account

    ZyXEL Prestige 100IH User’s Guide applications, e.g., FTP, to access the Internet from your workstation, you will need a separate login name and password for each server. 7. Single User Account - Please see the following section for a more detailed discussion on the Single User Account feature.
  • Page 45 Prestige 100IH User’s Guide ZyXEL The IP address for the Prestige’s Single User Account feature can be either static (permanently assigned) or dynamic (assigned on a per use basis). In addition, you can also configure the Prestige to assign a server IP address to one LAN workstation, making it accessible by outside users.

  • Page 46: Configuration For Single User Account

    ZyXEL Prestige 100IH User’s Guide The figure below shows an example of a small office connected to the Internet via a Single User Account using the Prestige. Note that if you enable the Single User Account feature, your local IP address MUST be selected from the list of IP addresses set aside for private networks, which can be found on page 32.
  • Page 47 Prestige 100IH User’s Guide ZyXEL Press ENTER at the message “Press ENTER to Confirm” to confirm your selections or press ESC at any time to cancel your selections. At this point, the Prestige will ask if you wish to test the Internet connection.
  • Page 48 ZyXEL Prestige 100IH User’s Guide Page 38 Configuring the Prestige for Internet Access...

  • Page 49: Remote Node Configuration

    Prestige 100IH User’s Guide ZyXEL Remote Node Configuration A Remote Node represents both a remote gateway and the internet behind it, across an ISDN connection. A Remote Node is required for placing calls to or answering calls from a remote network. Note that when you use Menu 4 to configure the Internet, the Prestige will automatically add a Remote Node for you.
  • Page 50 ZyXEL Prestige 100IH User’s Guide Enter the Remote Node number to edit and you will go to the next submenu: ‘11.1 - Remote Node Profile’ as shown below: Figure 6-2 Menu 11.1 - Remote Node Profile 1. Rem Node Name - This is a required field. Enter a descriptive name for the Remote Node, e.g., SJHQ.
  • Page 51 Prestige 100IH User’s Guide ZyXEL 5. Incoming: Rem Node Password - Enter the password used when this Remote Node calls into the Prestige. 6. Incoming: Rem CLID - This field is active only if Call Direction is either ‘Both’ or ‘Incoming’. Otherwise, an ‘N/A’ appears in the field. This is the Calling Line ID (the telephone number of the calling party) of this Remote Node.
  • Page 52 ZyXEL Prestige 100IH User’s Guide • CHAP/PAP - Prestige will try CHAP when CHAP is requested by the Remote Node or PAP when PAP is requested by the Remote Node. • CHAP - use CHAP only. • PAP - use PAP only. 11.

  • Page 53: Bandwidth On Demand

    Prestige 100IH User’s Guide ZyXEL • 56K - (For North America only) The Prestige will place 56Kbps digital data calls. • DOVBS - (For North America only) The Prestige will place 56Kbps Data Over Voice Bearer Service (DOVBS) call. Some phone companies in North America charge less if calls are made with DOVBS option.
  • Page 54 ZyXEL Prestige 100IH User’s Guide Bandwidth Allocation Control Protocol (BACP) and the Multilink Protocol (MP) in implementing bandwidth on demand. The configuration of bandwidth on demand focuses on the Base Transmission Rate (BTR) and the Maximum Transmission Rate (MTR). The relationship between BTR and MTR are shown below: BTR &...

  • Page 55: Editing Ppp Options

    Prestige 100IH User’s Guide ZyXEL Editing PPP Options Figure 6-3 Remote Node PPP Options 1. Encapsulation - Select CCP (Compression Control Protocol) for the PPP or MP link. There are two options in this field. • Standard PPP - Standard PPP options will be used. •...
  • Page 56 ZyXEL Prestige 100IH User’s Guide • 64 - At most one channel can be used. • 128 - A maximum of two channels can be used. 6. Multiple Link Options: Target Utility - Enter the two thresholds separated by a ‘-’ for subtracting and adding the second channel. The default is 32-48.

  • Page 57: Configuring Backup Isp Accounts

    Prestige 100IH User’s Guide ZyXEL Configuring Backup ISP Accounts Sometimes it may be desirable to configure more than one ISP account for backup purposes. This can be accomplished by configuring an unused remote node with your ISP’s information. Single User Account can be also be enabled, making it convenient to switch Internet Service Providers in the event of a failure.
  • Page 58 ZyXEL Prestige 100IH User’s Guide Page 48 Remote Node Configuration...

  • Page 59: Dial-In Configuration

    Prestige 100IH User’s Guide ZyXEL Dial-In Configuration You can configure the Prestige to receive calls from Remote Dial-in Users (e.g. telecommuters) and Remote Nodes. There are several differences between Remote Dial-in Users and Remote Nodes: 1. The Prestige can make calls to or answer calls from the Remote Node. But the Prestige will only answer calls from the Remote Dial-in User.

  • Page 60: Dial-In Server Application

    ZyXEL Prestige 100IH User’s Guide Figure 7-1 Example of Remote User: Telecommuter Dial-In Server Application The Prestige can also be used as a dial-in server. This application allows the Prestige to provide services for workstations on a remote network. For the Prestige to be set up as a dial-in server, you need to configure the Default Dial-In Setup to set the operational parameters for incoming call.

  • Page 61: Default Dial-In Setup

    Prestige 100IH User’s Guide ZyXEL Figure 7-2 Example of a Dial-In Server Application Default Dial-In Setup This section covers the default dial-in parameters. The parameters in Menu 13 affect incoming calls from all Remote Dial-in Users and Remote Nodes before authentication is completed. Once authentication is completed, and if it matches a Remote Node, the Prestige will use parameters from that particular Remote Node.
  • Page 62 ZyXEL Prestige 100IH User’s Guide Figure 7-3 Menu 13 - Default Dial-in Setup From the Main Menu, enter ‘13’ to go to ‘Menu 13 - Default Dial-in Setup’. This section will describe how to configure the protocol-independent fields in this menu. For the protocol-dependent fields, please refer to the appropriate chapters.
  • Page 63 Prestige 100IH User’s Guide ZyXEL 3. PPP Options: Mutual Authen. - Some vendors, e.g. Cisco, implement a type of ‘mutual authentication’. That is, the node that initiates the call will request a user name and password from the far end that they are dialing to.
  • Page 64 ZyXEL Prestige 100IH User’s Guide required if Dial-In IP Address Supplied By: Dial-in User is set to ‘No’. You can configure this field even if Dial-in User is set to ‘Yes’, in which case the Prestige will accept the IP address if the remote peer specifies one;...

  • Page 65: Dial-In Users Setup

    Prestige 100IH User’s Guide ZyXEL Dial-In Users Setup The following steps describe the setup procedure for adding a Remote Dial-in User. From the Main Menu, enter ‘14’ to go to ‘14. Dial-in User Setup’ is shown below: Figure 7-4 Menu 14 - Dial-in User Setup Select one of eight users by number, this will bring you to Figure 7-2‘Menu 14.1 - Edit Dial-in User’.
  • Page 66 ZyXEL Prestige 100IH User’s Guide 2. Active - You can disallow dial-in access to this user by setting this field to Inactive. When set to inactive, the user record is still kept in the database for later activation. Deactivated users are displayed with a - (minus sign) at the beginning of the name in Menu 14.

  • Page 67: More On Clid

    Prestige 100IH User’s Guide ZyXEL More on CLID CLID allows the Prestige to authenticate the caller before a call is answered, thus saving the cost of a connection. The Prestige uses the caller ID in the ISDN call setup message to match against the CLID in the database. However, CLID may not be available due to your switch configuration.

  • Page 68: Tcp/Ip Configuration

    ZyXEL Prestige 100IH User’s Guide TCP/IP Configuration This chapter shows you how to configure the Prestige for TCP/IP. Depending on your particular applications, you will need to configure different menus. For instance, Internet access is the most common application of TCP/IP. For this application, you should configure Menu 4.

  • Page 69: Lan-To-Lan Application

    Prestige 100IH User’s Guide ZyXEL Number of Bits Dot Decimal LAN-to-LAN Application A typical LAN-to-LAN application is to use the Prestige to call from a branch office to the headquarters. Up to four users can access the Prestige simultaneously on the LAN as depicted in the following diagram: Figure 8-1 LAN-to-LAN Application For the branch office, you need to configure a Remote Node in order to dial out to the headquarters.
  • Page 70 ZyXEL Prestige 100IH User’s Guide to receive an incoming call, you also need to set the default dial-in parameters in menu 13 (see Chapter 7). 1. Route - Make sure IP is among the protocols in the “Route“ field. 2. IP Address - Enter the IP address of the gateway at the remote site (in this case, headquarters).
  • Page 71 Prestige 100IH User’s Guide ZyXEL Figure 8-3 Sample IP Addresses 7. Single User Account - This field should be set to yes to enable the Single User Account (Network Address Translation) feature for this site. Use the space bar to toggle between yes and no. See page 36 for more information on the Single User Account feature.

  • Page 72: Static Route Setup

    ZyXEL Prestige 100IH User’s Guide RIP broadcasts by the other router into its routing table. If set to ‘In Only’, the Prestige will not broadcast its routing table on the WAN; if set to ‘Out Only’, the Prestige will broadcast its routing table but ignores any RIP broadcast packets that it receives.
  • Page 73 Prestige 100IH User’s Guide ZyXEL Figure 8-4 Static Routing Example Please note that in normal circumstances, the Prestige will have adequate routing information after you configure the Internet access and Remote Nodes; you do not need to configure additional static routes. You will need to configure static routes only for unusual cases, e.g., subnetting.
  • Page 74 ZyXEL Prestige 100IH User’s Guide Figure 8-6 IP Static Route Setup 1. Route Name - Enter a descriptive name for this route. This is for identification purpose only. 2. Active - This fields allows you to activate/deactivate this static route. 3.

  • Page 75: Supplemental Phone Service

    Prestige 100IH User’s Guide ZyXEL Supplemental Phone Service The Prestige 100IH supports a comprehensive set of advanced calling features known as Supplemental Services. These features include: • Call Waiting • Three Way Calling (conference) • Call Transfer • Call Forwarding •...

  • Page 76: Setting Up Supplemental Phone Service

    ZyXEL Prestige 100IH User’s Guide Setting Up Supplemental Phone Service Menu 24.10 controls the Supplemental Services settings. Your telephone company should provide you with certain feature keys that need to be setup in this menu before you can use the Advanced Call Features. There are defaults already setup in menu 24.10, however these defaults should be changed to match the information your telephone company provides you.

  • Page 77: Three Way Calling

    Prestige 100IH User’s Guide ZyXEL After hearing a Call Waiting indicator tone simply hang-up the phone and wait for the phone to ring before answering the incoming/holding call. Notes: A) An incoming caller will receive a busy signal if: a) You have two calls (one active and one on hold; or both active using Three Way Calling) on the B-Channel the incoming caller is attempting to reach.

  • Page 78: Call Transfer

    ZyXEL Prestige 100IH User’s Guide If you hang-up your phone during a three-way-call, and the two other callers remain on the line; the ISDN network will do an implicit transfer to directly connect the two remaining callers together. Call Transfer Call Transfer allows you to transfer an active call to a third party.

  • Page 79: Message Waiting

    Prestige 100IH User’s Guide ZyXEL activate or deactivate the Call Forwarding feature. In most cases dialing "*72" will activate the function and dialing "*73" will disable it. While the Call Forwarding feature is active, the Prestige’s Reminder Ring will alert you every time a call has been forwarded by sending a single short ring to your telephone.

  • Page 80: Filter Configuration

    ZyXEL Prestige 100IH User’s Guide Filter Configuration About Filtering The Prestige uses filters to decide whether or not to allow passage of a data packet and/or to make a call over the ISDN line. There are three types of filters involved: incoming data filters, outgoing data filters, and call filters. Data filters screen the data to determine if the packet should be allowed to pass.

  • Page 81: Prestige's Filter Structure

    Prestige 100IH User’s Guide ZyXEL For incoming packets, the Prestige applies data filters only. Packets are processed depending upon whether a match is made. The Prestige allows you to customize the filter sets that you wish to use. This following sections describe how to configure the Prestige’s filter sets.
  • Page 82 ZyXEL Prestige 100IH User’s Guide Figure 10-2 Menu 21 - Filter Set Configuration Once you press ENTER, you will be taken to ‘Menu - 21.1 - Filter Rules Summary’ as seen below. The information displayed in this menu is read- only.

  • Page 83: Configuring A Filter Rule

    Prestige 100IH User’s Guide ZyXEL Figure 10-3 Menu 21.1 - Filter Rules Summary If the filter type is ‘IP’ (TCP/IP), the following abbreviations will be used: • Pr - Protocol. • SA - Source Address. • SP - Source Port number. •...
  • Page 84 ZyXEL Prestige 100IH User’s Guide filter rule menu, you will be presented with ‘Menu 21.1.1 - TCP/IP Filter Rule’. If you wish to configure another type of filter rule, you need to select the appropriate type (by pressing SPACE bar) under the Filter Type field and press ENTER.
  • Page 85 Prestige 100IH User’s Guide ZyXEL decimal notation such as a.b.c.d where a, b, c, and d are numbers between 0 and 255. 5. Destination: IP Mask - In this field, enter in the IP mask that will be used to mask the bits of the IP Address given in Destination: IP Addr. 6.
  • Page 86 ZyXEL Prestige 100IH User’s Guide • Not Equal. 12. TCP Estab - This field is dependent upon the IP Protocol field. This field will be inactive (‘N/A’) unless the value in that field is 6 (TCP protocol). In this field you determine what type of TCP packets to filter. There are two options: •...

  • Page 87: Generic Filter Rule

    Prestige 100IH User’s Guide ZyXEL 16. Action Not Matched - If the conditions for the filter rule are not met, you can specify what to do with the packet. There are three options for this field: • Check Next Rule. •...
  • Page 88 ZyXEL Prestige 100IH User’s Guide 2. Length - This field refers to the length (in bytes) of the data in the packet that the Prestige should use for comparison and masking. The starting point of this data is determined by Offset. The range for this field is 0 to 8.
  • Page 89 Prestige 100IH User’s Guide ZyXEL Filter Configuration Page 79...

  • Page 90: System Security

    ZyXEL Prestige 100IH User’s Guide System Security About System Security For the Prestige The Prestige incorporates a number of security measures to prevent unauthorized access to your network. For example, the Prestige supports both PAP (Password Authentication Protocol) and CHAP (Challenge Handshake Authentication Protocol) in authenticating a Remote Node.
  • Page 91 Prestige 100IH User’s Guide ZyXEL 1. From this menu, you can select option ‘1. Change Password’. This will bring you to ‘Menu 23.1 - System Security - Change Password’. 2. Type in your previous system password and press ENTER. 3. Type in your new system password and press ENTER. 4.

  • Page 92: Telnet Configuration And Capabilities

    ZyXEL Prestige 100IH User’s Guide Telnet Configuration and Capabilities About Telnet Configuration When you first configure your Prestige, it must be done via a computer connected to the RS-232 port. However, once the Prestige has been initially configured, you can use telnet to configure the device remotely as shown below: Telnet from any station on the LAN...

  • Page 93: Telnet Capabilities

    Prestige 100IH User’s Guide ZyXEL Telnet Capabilities Single Administrator To prevent confusion and discrepancy on the configuration, Prestige will only allow one terminal connection at any time. Prestige also gives priority to the RS-232 connection over telnet. If you have already connected to the Prestige via telnet, you will be logged out if another user is connecting to the Prestige via the RS-232 cable.

  • Page 94: System Maintenance

    ZyXEL Prestige 100IH User’s Guide System Maintenance The Prestige provides diagnostic tools that you can use to maintain your device. Some of these tools include updates on system status, ISDN B channel status, log and trace capabilities and upgrades to the system software. This chapter will describe how to use these tools in greater detail.
  • Page 95 Prestige 100IH User’s Guide ZyXEL Figure 13-2 Example of Menu 24.1 - System Maintenance - Status 1. To get to the System Status, select option ‘24. System Maintenance. This will bring you to ‘Menu 24 - System Maintenance’. 2. From this menu, select option ‘1. System Status’. 3.
  • Page 96 ZyXEL Prestige 100IH User’s Guide 11. CLU - (Current Line Utilization) - percentage of current bandwidth used on this channel. 12. ALU - (Average Line Utilization) - average CLU for this channel. 13. Up Time - time this channel has been connected to the current Remote Node.

  • Page 97: Terminal Baud Rate

    Prestige 100IH User’s Guide ZyXEL Figure 13-3 LAN Packet Which Triggered Last Call Terminal Baud Rate Users can set up different baud rates for the RS-232 connection through menu 24.2 Terminal Baud rate . The Prestige supports 9600 (default), 19200, and 38400bps for the RS-232 connection.

  • Page 98: Log And Trace

    ZyXEL Prestige 100IH User’s Guide Log and Trace Log and trace tools allow users of the Prestige to view the error logs and trace records to troubleshoot any errors that may occur. The Prestige is also able to generate syslogs to send to other machines. 1.
  • Page 99 Prestige 100IH User’s Guide ZyXEL Figure 13-5 Menu 24.3.2 - System Maintenance - Syslog and Accounting The User needs to configure the following 3 parameters to activate syslog: 1. Active - Use the space bar to turn on of off the syslog option. 2.

  • Page 100: Diagnostic

    ZyXEL Prestige 100IH User’s Guide Diagnostic The diagnostic functions on your Prestige allow you to test aspects of your device to determine if they are working properly. The following list provides a short description to the types of diagnostic tests available to your system. Figure 13-6 Menu 24.4 - System Maintenance - Diagnostic 1.
  • Page 101 Prestige 100IH User’s Guide ZyXEL 7. ISDN Connection Test - You can test to see if your ISDN line has been successfully connected to your Prestige by using this option. This command will trigger the Prestige to perform a loop-back test to check the functionality of the ISDN line.

  • Page 102: Backup Configuration

    ZyXEL Prestige 100IH User’s Guide Figure 13-8 Trace Display for a Failed IPCP Connection via Manual Call 1. Internet Setup Test - This test checks to see if your Internet access configuration has been done correctly. When this option is chosen, the Prestige will PING the Internet IP Address.

  • Page 103: Restore Configuration

    Prestige 100IH User’s Guide ZyXEL Restore Configuration Selecting option 6 from ‘Menu 24 - Maintenance’ will restore backup configuration from disk to the Prestige. You need to upload a backup file to the Prestige. Procedure for uploading varies depending on the type of software used to access the Prestige but you must use the XMODEM protocol to restore the configuration.

  • Page 104: Command Interpreter Mode

    ZyXEL Prestige 100IH User’s Guide Figure 13-9 Example of Uploading RAS Using PCPLUS Command Interpreter Mode This option allows the user to enter the command interpreter mode. This mode allows you to diagnose, test, and configure your Prestige using a specified set of commands.
  • Page 105 Prestige 100IH User’s Guide ZyXEL menu 24.9.1) times, then the phone number will be put onto the blacklist. The user has to enable the number manually again to be dialed. Call Control Parameters Figure 13-10 Call Control Parameters • Dialer Timeout: Digital Call (sec) - The Prestige will timeout if it can not set up an outgoing digital call within the timeout value.
  • Page 106 ZyXEL Prestige 100IH User’s Guide Blacklist Figure 13-11 Blacklist The phone numbers on this list cannot be entered directly, instead, they are numbers which have had problems connecting in the past. The user can take a number off the list by entering the index number of entry. Page 96 System Maintenance...

  • Page 107: Budget Management

    Prestige 100IH User’s Guide ZyXEL Budget Management Figure 13-12 Budget Management The total budget is the time limit for an outgoing call to a Remote Node or Dial-in User. When this limit is reached, the call will be dropped and further outgoing calls to that Remote Node or Remote Dial-in User (callback) will fail.
  • Page 108 ZyXEL Prestige 100IH User’s Guide Page 98 System Maintenance...

  • Page 109: Troubleshooting

    Prestige 100IH User’s Guide ZyXEL Troubleshooting This chapter contains some problems you may run into when using your Prestige. After each problem description, we have provided some instructions to help you diagnose and solve the problem. Problems Starting Up the Prestige None of the LED's are on when you power up the Prestige •...

  • Page 110: Problems With The Lan Interface

    ZyXEL Prestige 100IH User’s Guide 1. Check the error log (in menu 24.3.1), you should see a log entry for the ISDN initialization failure in the format, “ISDN init failed. code<n>...”. Note the code number, n. 2. If the code is 1, the ISDN link is not up. This problem could be either the ISDN line is not properly connected to the Prestige, or the ISDN line is not activated.

  • Page 111: Problems Connecting To A Remote Node Or Isp

    Prestige 100IH User’s Guide ZyXEL 4. Check the physical Ethernet cable, and make sure the connections on the Prestige and also to the hub are secure. Problems Connecting to a Remote Node or ISP 1. Check menu 24.1 to verify the ISDN status. If it indicates ‘down’ then refer to the section on the ISDN line problems.

  • Page 112: Isdn Switch Types

    ZyXEL Prestige 100IH User’s Guide ISDN Switch Types The following table summarizes the different type of switch types supported by the Prestige and some related information on the switch types (number of phone numbers and SPID numbers). It should be noted that the information in this table is for the ‘common’...
  • Page 113 Prestige 100IH User’s Guide ZyXEL configurations that best fit your needs. For the Prestige series, we recommend Capability Package IOC-S or Easy ISDN-1. If your ISDN telephone company does not support these predefined packages, please refer to the detailed switch settings available on Page 104 “Provisioning requirements for North America”.

  • Page 114: Provisioning Requirements For North America

    ZyXEL Prestige 100IH User’s Guide Advanced Call Offering (ACO) which allows for ISDN Call Waiting and Inbound Call Bumping. Specify the optional Supplementary Voice features that you would like to utilize on your ISDN line. Features available on the Prestige series include: 3-Way Calling (conference), Call Transfer, Call Forwarding, Message Waiting, Reminder Ring, and Distinctive Ring.
  • Page 115 Prestige 100IH User’s Guide ZyXEL provider to enable them for you. See “Special note for Supplementary Voice Services” on page 103 of this manual for more details. Provisioning For the AT&T 5ESS Switches The AT&T 5ESS switch type supports three types of ISDN service. These are: National ISDN-1 (NI-1), Multipoint, and Point-to-Point.

  • Page 116: Provisioning For The Northern Telecom Switch

    ZyXEL Prestige 100IH User’s Guide Provisioning Feature Setting CA Quantity Circuit Switched Voice (CSV) CSV Flexible Call Offering (FCO) Unrestricted CSV limit CSV Notification Busy (NB) limit Circuit Switched Data (CSD) CSD Flexible Call Offering (FCO) Unrestricted CSD limit CSD Notification Busy (NB) limit MTERM Provisioning For the Northern Telecom Switch The Northern Telecom switch type supports two types of ISDN service.
  • Page 117 Prestige 100IH User’s Guide ZyXEL Provisioning Feature Setting (EKTS) Default Phone Feature Keys (Buttons) Feature Default Feature Keys 3-Way Calling (Conference) Call Transfer Call Drop Message Waiting Call Forwarding Distinctive Ring None Needed ISDN Switch Types Page 107...

  • Page 118: Setup Information Worksheet

    ZyXEL Prestige 100IH User’s Guide Setup Information Worksheet General Setup Information System Name q TCP/IP q IPX Protocol Routing ISDN Setup Information q AT&T 5ESS q AT&T 5ESS Switch Type Point to Point Multipoint q Northern Telecom q Northern Telecom NI-1 Custom q AT&T 5ESS NI-1...
  • Page 119 Prestige 100IH User’s Guide ZyXEL ISDN Data Number & Subaddress A/B 1 Number & Subaddress A/B 2 Number & Subaddress Outside Line Prefix PABX # (S/T bus) q MSN q CDSA q Don’t Care Incoming Number Matching q A/B #1 q A/B #2 q Ignore Analog Call Routing...

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