Additional Features; Call Center Capabilities; Emergency Transfer Relay (Etr) - Avaya G250 Overview
Media gateway
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Also See for G250:
- Administration manual (840 pages) ,
- Reference (812 pages) ,
- Administration (720 pages)
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Summary of services
Additional features
The Branch Gateways also provide the following voice-related features:
Call center capabilities
The G350 supports call center features according to the mode of deployment (see
physical description
Distributed Avaya Enterprise Connect mode. The G350 supports up to ten concurrent call
●
center agents. This configuration is supported by CM 2.0 applications and above.
Standalone mode. The G350 supports a call center application with up to ten concurrent
●
agents. This application is supported by CM 2.1 and above.
Note:
The G250 does not support call center features.
Note:
Emergency Transfer Relay (ETR)
The Emergency Transfer Relay (ETR) feature provides basic telephone services in the event of
a power outage or a failed connection to Avaya Communication Manager. Using ETR, you can
connect:
In the G350, the fixed analog trunk port (TRUNK - V701) to the first analog line port
●
(LINE - V702)
In the G250-Analog, the fourth fixed analog trunk port (TRUNK - V304) to the first line port
●
(LINE - V305)
In the G250-BRI, the fixed analog trunk port (TRUNK - V301) to the first analog line port
●
(LINE - V302)
In the G250-DCP, the fourth fixed analog trunk port (TRUNK - V304) to the first line port
●
(LINE - V305)
In the G250-DS1, the fixed analog trunk port (TRUNK - V301) to the first line port
●
(LINE - V302)
!
WARNING:
Do not enable ETR on ports used for DID.
WARNING:
An outside telephone exchange can be connected to the trunk port, and an analog telephone
can be connected to the line port. All calls are then directed by the analog relay between the
outside line and the analog telephone. A current-loop detection circuit prevents ongoing calls
from being disconnected when normal functioning resumes. It is recommended that ETR not be
enabled for line ports that are administered for use with analog DID trunks.
44 Overview for the Avaya G250 and Avaya G350 Media Gateways
on page 22):
G350
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