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10. Troubleshooting
When Messages Are Displayed on the Control
Panel
Messages Displayed When Using the Copy/Document Server Function
This section describes the machine's main messages. If other messages appear, follow their instructions.
• If you cannot make copies as you want because of the paper type, paper size or paper capacity
problems, use recommended paper. For details about recommended paper, see page 140
"Recommended Paper Sizes and Types".
• For messages that are not listed here, see page 157 "When You Have Problems Operating the
Machine".
Message
"Cannot delete the folder
because it contains locked
files. Please contact the file
administrator."
"Check paper size."
"2 Sided Copy is not
available with this paper
size. Select another paper
size or cancel 2 Sided
Copy."
"Exceeded max. number of
pages per file. Do you want
to store the scanned pages
as 1 file?"
"Exceeded the maximum
number of sheets that can be
used. Copying will be
stopped."
164
Causes
The folder cannot be deleted
because it contains a locked
original.
An irregular paper size is
set.
A paper size not available in
Duplex mode has been
selected.
The number of scanned
pages exceeds the capacity
per file of the Document
Server.
The number of pages the
user is permitted to copy has
been exceeded.
Solutions
Unlock the locked original to delete it.
For details about locked files, see
Security Guide.
If you press the [Start] key, the copy
will start using the selected paper.
Select a proper paper size. For details
about Duplex mode, see "Duplex
Copying", Copy/ Document Server
.
• If you want to store the scanned
pages as a file in the Document
Server, press [Yes].
• If you do not want to store
scanned pages, press [No].
Scanned data is deleted.
For details about how to check the
number of copies available per user,
see Security Guide
.
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