Sharp GX15 Service Manual page 26

GX15
4.4.4 Troubleshooting
This section describes error messages, solutions, and other important information.
* Error messages appear on the PC screen.
1) Error message list
No.
1 Unable to open file
2 Unable to Setup Device
3 The file you selected is unsuitable for Upgrading.
4 Download Error !!
* If an error occurs, disconnect and reconnect the USB download cable before you download again.
2) Other important information
• Do not start /restart a PC with a handset (phone) connected.
(PC may freeze depending on the type.)
• If the power saving mode is set on the PC, disable it before download.
(Download fails if the power saving mode is activated during the process and the PC may freeze.)
CONFIDENTIAL
Displayed message
Failed to open the MOT file to download.
The following are possible causes:
- The file path contains special characters.
Special characters: ~ ¥/:,;*?"<>|~
- The extension of the file is not ".mot".
- The file is in use.
- The file path contains more than 257 bytes of characters.
- There is no drive letter in the file path.
- The file path is entered, but the file name is not.
- The file cannot be found.
- The file is located on a CD-ROM, removal disk, RAM disk or
network drive.
Check that the USB download cable is correctly connected to PC
and handset (phone).
The file is not downloadable.
Select a GX15 MOT file.
- Close running resident programmes.
- Close all other running applications.
- Reconnect the USB download cable and retry.
- Install Windows updates (see "4.4.1.2) Precoutions")
2 – 18
Cause/Solution