Appendix A: Troubleshooting - Planet WNRT-633 User Manual

If you find the router is working improperly or stop responding to you, please read this troubleshooting
first before contacting the dealer for help,. Some problems can be solved by yourself within a very
short period of time.
Malfunction
The WNRT-633 is not
responding to me when I want
to access it via web browser
Unable to get connected with
the Internet

Appendix A: Troubleshooting

Solution
Please check the connection of power cord and network
cable of the WNRT-633. All cords and cables should be
correctly and firmly inserted to the device.
If all LEDs on the WNRT-633 are off, please check the
status of power adapter, and make sure it is correctly
powered.
You must configure your PC to the same IP address section
as that of the WNRT-633.
Are you using MAC or IP address filter? Try to connect the
WNRT-633 by another computer and see if it works; if not,
please restore the WNRT-633 to factory default settings
(Press "reset" button for over 10 seconds).
Shift the hardware switch to Router Mode, and set your
computer to obtain an IP address automatically (DHCP),
and see if your computer can get an IP address.
If you just did firmware upgrade and this happens, contact
the dealer for help.
a. If all the above solutions don't work, contact the dealer
for help.
a. Go to "Management  Status" submenu, and check the
WAN configuration status.
Please be patient, sometimes Internet is just that slow.
b. If you connect your computer to the Internet directly
before, try to do that again. And check if you can get
connected to the Internet with your computer directly
via the device provided by your local Internet service
provider.
c. Check the WAN access type (Static IP / Dynamic IP /
PPPoE / PPTP / L2TP), user name, password, and the
other parameters provided by your local ISP again.
d. Call your Internet service provider and check if there is
something wrong with their service.
e. If you just can't connect to one or more website, but you
can still use other internet services, please check URL
filter in the web UI.
f. Reset the WNRT-633 to the factory default settings and
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User's Manual of WNRT-633