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Toshiba NB10 User Manual

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  • Page 1 User's Manual NB10/NB10t...

  • Page 2: Table Of Contents

    Table of Contents Chapter 1 TOSHIBA Legal, Regulatory and Safety Copyright, Disclaimer and Trademarks ..........1-1 Regulatory Information ................. 1-2 Video Standard Notice ................1-7 OpenSSL Toolkit License Issues ............1-7 FreeType License Issues ..............1-10 ENERGY STAR® Program ..............1-13 Disposing of the computer and the computer's batteries ....
  • Page 3 Utilities and Applications ..............5-1 Special features ..................5-4 TOSHIBA Password Utility ..............5-6 TOSHIBA System Settings ..............5-9 TOSHIBA Media Player by sMedio TrueLink+ ........5-10 TOSHIBA PC Health Monitor .............. 5-11 System Recovery ................5-12 Chapter 6 Troubleshooting Problem solving process ..............

  • Page 4: Chapter 1 Toshiba Legal, Regulatory And Safety

    TOSHIBA computers. Copyright, Disclaimer and Trademarks Copyright © 2014 by TOSHIBA Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of TOSHIBA. No patent liability is assumed, with respect to the use of the information contained herein.

  • Page 5: Regulatory Information

    ® The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Toshiba Corporation and its affiliates is under license. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

  • Page 6: Fcc Conditions

    TOSHIBA is likely to result in interference to radio and TV reception. Shielded cables must be used between the external devices and the computer’s External RGB monitor port, Universal Serial Bus (USB 2.0 and 3.0) ports, HDMI port and Headphone/Microphone jack. Changes or modifications made to this equipment, not expressly approved by TOSHIBA or parties authorized by TOSHIBA could void the user’s authority...

  • Page 7: Working Environment

    EMC (Electromagnetic Compatibility) and safety standards. However, TOSHIBA cannot guarantee that this product still observes these EMC standards if options or cables not produced by TOSHIBA are connected or implemented. In this case the persons who have connected/implemented those options/cables have to provide assurance that the system (PC plus options/cables) still fulfils the required standards.
  • Page 8 Note that Canadian Department of Communications (DOC) regulations provide, that changes or modifications not expressly approved by TOSHIBA Corporation could void your authority to operate this equipment. This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

  • Page 9: Following Information Is Only For Turkey

    The new European Union (EU) chemical regulation, REACH (Registration, Evaluation, Authorization and Restriction of Chemicals), entered into force on 1 June 2007. TOSHIBA will meet all REACH requirements and is committed to provide our customers with information about the chemical substances in our products according to REACH regulation.

  • Page 10: Video Standard Notice

    For more detailed information about recycling of this product, please visit our website (http://www.toshiba- india.com) or contact call center (1800-200-8674). These symbols may not stick depending on the country and region where you purchased.
  • Page 11 ------------------------ /*===================================================== Copyright (c) 1998-2011 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 12 ---------------------------------- /* Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to.

  • Page 13: Freetype License Issues

    USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
  • Page 14 Finally, many people asked us for a preferred form for a credit/disclaimer to use in compliance with this license. We thus encourage you to use the following text: """ Portions of this software are copyright (C) <year> The FreeType Project (www.freetype.org).
  • Page 15 source and object code forms) and derivative works thereof for any purpose; and to authorize others to exercise some or all of the rights granted herein, subject to the following conditions: Redistribution of source code must retain this license file (`FTL.TXT') unaltered;...

  • Page 16: Energy Star Program

    ENERGY STAR logo on the computer and the following information applies. TOSHIBA is a partner in the ENERGY STAR Program and has designed this computer to meet the latest ENERGY STAR guidelines for energy efficiency. Your computer...
  • Page 17 Provide adequate ventilation Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep Mode). In this condition, observe the following: Never cover your computer or AC adaptor with any object.

  • Page 18: Cleaning The Computer

    Heat injury Avoid prolonged physical contact with the computer. If the computer is used for long periods, its surface can become very warm. While the temperature will not feel hot to the touch, if you maintain physical contact with the computer for a long time, for example if you rest the computer on your lap or if you keep your hands on the palm rest, your skin might suffer a low-heat injury.

  • Page 19: Safety Icons

    Turn off (shut down) the computer. Disconnect the AC adaptor and all peripherals before moving the computer. Close the display panel. Do not pick up the computer by its display panel. Before carrying your computer, shut it down, disconnect the AC adaptor and allow it to cool down - a failure to follow this instruction may result in minor heat injury.

  • Page 20: Chapter 2 Getting Started

    Some of the features described in this manual may not function properly if you use an operating system that was not pre-installed by TOSHIBA. Equipment checklist Carefully unpack your computer, taking care to save the box and packaging materials for future use.

  • Page 21: Using Your Computer For The First Time

    Right-click Click the right Touch Pad control button once. Right click the mouse once. Press and hold on the touch screen (only for touch screen models). Double-click Tap the Touch Pad or click the left Touch Pad control button twice. Left click the mouse twice.

  • Page 22: Connecting The Ac Adaptor

    DC power and reduces the voltage supplied to this computer. Always use the TOSHIBA AC adaptor that was included with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury.
  • Page 23 Always use or purchase power cables that comply with the legal voltage and frequency specifications and requirements in the country of use. Failure to do so could result in a fire or electric shock, possibly resulting in serious injury. The supplied power cord conforms to safety rules and regulations in the region the computer is bought and should not be used outside this region.

  • Page 24: Opening The Display

    Connect the AC adaptor’s DC output plug to the DC IN 19V jack on your computer. Figure 2-3 Connecting the DC output plug to the computer 1. DC IN 19V jack 2. DC output plug Plug the power cord into a live wall outlet - the DC IN/Battery indicator should glow.

  • Page 25: Turning On The Power

    Be careful not to open the display panel too far as this could put stress on the display panel’s hinges and cause damage. Do not press or push on the display panel. Do not lift the computer by the display panel. Do not close the display panel with pens or any other objects left in between the display panel and the keyboard.

  • Page 26: Initial Setup

    Initial setup The Windows Startup Screen will be the first screen displayed when you turn on the power. Follow the on-screen instructions on each screen in order to properly install the operating system. When it is displayed, be sure to read the License Terms carefully. Getting to know Windows For detailed information on what is new and how to operate Windows, please refer to the Windows Help and Support.

  • Page 27: Turning Off The Power

    Settings This Charm allows you to access your computer’s settings (volume, brightness, connecting to the internet, and more). Tiles Tiles can be accessed and launched from the Start screen. Typical Start screen tiles are the Desktop tile and Mail tile, as well as tiles representing all other applications downloaded to your system.

  • Page 28: Restarting The Computer

    Never turn off the power, disconnect an external storage device or remove storage media during data read/write. Doing so can cause data loss. Click the Settings charm. Click Power and then select Shut down. Turn off any peripheral devices connected to your computer. Do not turn the computer or peripheral devices back on immediately - wait a short period to avoid any potential damage.

  • Page 29: Executing Sleep Mode

    Please note that keyboard keys can only be used if the Wake- up on Keyboard option is enabled within the TOSHIBA System Settings. If the computer enters Sleep Mode while a network application is active, the application might not be restored when the computer is next turned on and the system returns from Sleep Mode.

  • Page 30: Hibernation Mode

    Sleep Mode limitations Sleep Mode will not function under the following conditions: Power is turned back on immediately after shutting down. Memory circuits are exposed to static electricity or electrical noise. Hibernation Mode The Hibernation Mode feature saves the contents of memory to the Hard Disk Drive when the computer is turned off so that, the next time it is turned on, the previous state is restored.
  • Page 31 1. Click Desktop -> Desktop Assist(in taskbar) -> Control Panel -> System and Security -> Power Options. 2. Click Choose what the power button does or Choose what closing the lid does. 3. Click Change settings that are currently unavailable. 4.

  • Page 32: Chapter 3 The Grand Tour

    Chapter 3 The Grand Tour This chapter identifies the various components of the computer - it is recommended that you become familiar with each before you operate the computer. Legal Footnote (Non-applicable Icons) For more information regarding Non-applicable Icons, please refer to the Legal Footnotes section.

  • Page 33: Left Side

    Power indicator The Power indicator glows white when the computer is turned on. However, if you turn the computer off into Sleep Mode, this indicator will blink white. Wireless The Wireless communication indicator glows communication amber when the Bluetooth or Wireless LAN indicator functions are turned on.

  • Page 34: Right Side

    LAN jack This jack lets you connect to a LAN. The adaptor has built-in support for Ethernet LAN (10 megabits per second, 10BASE-T), or Fast Ethernet LAN (100 megabits per second, 100BASE-TX). Refer to Operating Basics, for details. Do not connect any cable other than a LAN cable to the LAN jack. It could cause damage or malfunction.

  • Page 35: Back

    Figure 3-3 The right side of the computer 1. Memory media slot 4. Universal Serial Bus (USB 2.0) port 2. Headphone/Microphone jack 5. DC IN 19V jack 3. Universal Serial Bus (USB 2.0) port Product appearance depends on the model you purchased. Memory media slot This slot lets you insert an SD™/SDHC™/ SDXC™...

  • Page 36: Underside

    Figure 3-4 The back of the computer 1. Battery pack Battery pack The rechargeable lithium-ion battery pack provides power to the computer when the AC adaptor is not connected. For more detailed information on the use and operation of the battery pack please refer to the Battery section.

  • Page 37: Front With The Display Open

    Stereo speakers The speakers emit sound generated by your software as well as audio alarms, such as low battery condition, generated by the system. Cooling vents The cooling vents help the processor to avoid overheating. Do not block the cooling vents. Keep foreign metal objects, such as screws, staples and paper clips, out of the cooling vents.
  • Page 38 Figure 3-6 The front of the computer with the display panel open 1. Wireless communication antennas 6. Display hinges (not shown)* 2. Microphone* 7. Power button 3. Web Camera LED* 8. Keyboard 4. Web Camera* 9. Touch Pad 5. Display screen 10.
  • Page 39 Microphone The built-in microphone allows you to import and record sounds for your application - please refer to the Sound System and Video mode section for more information. Web Camera LED The Web Camera LED glows when the Web Camera is operating. Web Camera Web Camera is a device that allows you to record video or take photographs with your...

  • Page 40: Internal Hardware Components

    The processor type varies depending on model. To check which type of processor is included in your model, open the TOSHIBA PC Health Monitor utility by clicking Desktop -> Desktop Assist(in taskbar) -> Support & Recovery -> PC Health Monitor, and then click PC Information.
  • Page 41 The capacity of the hard disk drive varies depending on the model. To check which type of HDD is included in your model, open the TOSHIBA PC Health Monitor utility by clicking Desktop -> Desktop Assist(in taskbar) -> Support & Recovery -> PC Health Monitor, and then click PC Information.

  • Page 42: Power Condition Descriptions

    Legal Footnote (Graphics Processing Unit (GPU)) For more information regarding Graphics Processing Unit (GPU), please refer to the Legal Footnotes section. Intel ® Display Power Saving Technology Intel GPU models may include the Display Power Saving Technology feature that can save the computer's power consumption by optimizing picture contrast on the internal LCD.
  • Page 43 Power on Power off (no operation) AC adaptor Battery fully • Operates • No charge connected charged • No charge • LED: white • LED: white Battery partially • Operates • Quick charge charged or no • Charge • LED: amber charge •...

  • Page 44: Power Indicator

    Power indicator Check the Power indicator to determine the power status of the computer - the following indicator conditions should be noted: White Indicates power is being supplied to the computer and the computer is turned on. Flashing white Indicates that the computer is in Sleep Mode and that there is sufficient power available (AC adaptor or battery) to maintain this condition.

  • Page 45: Chapter 4 Operating Basics

    Chapter 4 Operating Basics This chapter describes the basic operations of your computer, and highlights the precautions that should be taken when using it. Using the Touch Screen Some models are equipped with a touch screen. You can use your finger to manipulate icons, buttons, menu items, the onscreen keyboard, and other items on the touch screen.

  • Page 46: Using The Touch Pad

    Swipe Quickly move your finger in from the edge of the screen, without pausing when you first touch it. Swipe from the left edge: shows your recently opened apps, and so on. Swipe from the right edge: opens or closes the charms (Search, Share, Start, Devices, Settings).

  • Page 47: The Keyboard

    Swipe Quickly move your finger in from the edge of the Touch Pad, without pausing when you first touch Swipe from the left edge: shows your recently opened apps. Swipe from the right edge: opens or closes the charms (Search, Share, Start, Devices, Settings). Swipe from the top edge: opens or closes the app command bar.

  • Page 48: Function Key

    Function Key The function keys (F1 ~ F12) are the twelve keys at the top of your keyboard. You can configure the function keys’ mode as "Special function mode" or "Standard F1-F12 mode" by clicking Desktop -> Desktop Assist(in taskbar) -> Tools & Utilities -> System Settings -> Keyboard. "Special function mode"...

  • Page 49: Battery

    Some functions will show the toast notification at the edges of the screen. Those toast notifications are disabled at factory default. You can enable them in the TOSHIBA Function Key application. To access it, click Desktop -> Desktop Assist(in taskbar) -> Tools &...

  • Page 50: Care And Use Of The Battery Pack

    The computer's RTC battery is a lithium ion battery and should be replaced only by your dealer or by a TOSHIBA service representative. The battery can explode if not properly replaced, used, handled or disposed. Dispose of the battery as required by local ordinances or regulations.

  • Page 51: Battery Charging Notice

    Please be aware that the charging time when the computer is on is affected by ambient temperature, the temperature of the computer and how you are using the computer - if you make heavy use of external devices for example, the battery might scarcely charge at all during operation. Battery charging notice The battery may not begin charging immediately under the following conditions:...

  • Page 52: Maximizing Battery Operating Time

    With repeated discharges and recharges, the battery's capacity will gradually decrease. In view of this it will be noted that an often used, older battery will not operate for as long as a new battery even when both are fully charged. Maximizing battery operating time A battery's usefulness depends on how long it can supply power on a single charge, while how long the charge lasts in a battery depends on:...

  • Page 53: Lan

    2. Disconnect the AC adaptor and turn on the computer's power - if it does not turn on then go to Step 4. 3. Operate the computer on battery power for five minutes. If you find that the battery pack has at least five minutes of operating time, continue operating until the battery pack is fully discharged, however, if the DC IN/Battery indicator flashes or there is some other warning to indicate a low battery condition, go to Step 4.

  • Page 54: Additional Memory Module

    If you are using Ethernet LAN (10 megabits per second, 10BASE-T), you can connect with a CAT3 or higher cable. Connecting the LAN cable To connect the LAN cable, follow the steps as detailed below: Connect the AC adaptor before connecting the LAN cable. The AC adaptor must remain connected during LAN use.

  • Page 55: Removing A Memory Module

    Use only memory modules approved by TOSHIBA. Do not try to install or remove a memory module under the following conditions. a. The computer is turned on. b. The computer was shut down in either Sleep or Hibernation Mode. c. Wake-up on LAN is enabled.
  • Page 56 Slide your fingernail or a thin object under the cover and lift it off. Figure 4-3 Removing the memory module cover 1. Screw 2. Memory module cover Product appearance depends on the model you purchased. Lift the memory protection sheet. Push the latches away from the module in order to release it - a spring will force one end of the module up at an angle.

  • Page 57: Installing A Memory Module

    Seat the memory module cover in place and secure it with the screw. Take care to ensure that the memory module cover is firmly closed. Figure 4-5 Seating the memory module cover 1. Memory module cover 2. Screw Product appearance depends on the model you purchased. 10.

  • Page 58: Memory Media

    Lift the memory protection sheet. Align the notch of the memory module with that of the memory slot and gently insert the module into the slot at about a 30 degree angle before holding it down until the latches on either side snap into place. Figure 4-6 Seating the memory module 1.
  • Page 59 capacities so that you can easily transfer data from devices, such as digital cameras and Personal Digital Assistants. Keep foreign objects out of the memory media slot. Never allow metal objects, such as screws, staples and paper clips, to enter the computer or Keyboard.

  • Page 60: Media Care

    The maximum capacity of SD memory cards is 2GB. The maximum capacity of SDHC memory cards is 32GB. The maximum capacity of SDXC memory cards is 64GB. Memory media format New media cards are formatted according to specific standards. If you wish to reformat a media card, be sure to do so with a device that uses media cards.

  • Page 61: Inserting Memory Media

    SD Card (SD memory card, SDHC memory card and SDXC memory card) Set the write-protect switch to the lock position, if you do not want to record data. Inserting memory media The following instructions apply to all types of supported media devices. To insert memory media, follow the steps as detailed below: Turn the memory media so that the contacts (metal areas) face down.

  • Page 62: External Display

    If you remove the memory media or turn off the power while the computer is accessing the memory media, you may lose data or damage the media. Do not remove the memory media while the computer is in Sleep or Hibernation Mode.
  • Page 63 At that time, please read the manual of the monitor and set the display mode which is supporting at the monitor. Then it will be displayed with suitable size with correct aspect ratio. The HDMI out port HDMI (High-Definition Multimedia Interface) port digitally transfers both video and audio data without reducing the quality.

  • Page 64: Changing The Display Settings

    1. Click Desktop -> Desktop Assist(in taskbar) -> Control Panel -> Hardware and Sound -> Sound. 2. In the Playback tab, select the playback device which you want to switch to. 3. To use the internal speakers on your computer, select Speakers. To use the television or the external monitor that you have connected to the computer, select a different playback device.

  • Page 65: Security Lock

    You are able to add a number of options and accessories in order to make your computer even more powerful and convenient to use. For reference, the following list details some of the items that are available from your reseller or TOSHIBA dealer: Memory Kit DDR3/DDR3L-1600 memory modules can easily be installed in the computer.

  • Page 66: Volume Mixer

    Volume Mixer The Volume Mixer utility lets you control the audio volume for playback of devices and applications under Windows. To launch the Volume Mixer utility, click Desktop and right click on the speaker icon on the Taskbar, and then select Open Volume Mixer from the sub menu.

  • Page 67: Realtek Hd Audio Manager

    DTS Sound DTS Sound™ utilizes advanced patented techniques to retrieve audio cues buried in the original source material and deliver immersive surround sound complete with deep, rich bass and crystal clear dialog. DTS Sound is provided with some models. It provides the following features: Immersive surround sound with bass and dialog enhancement Broad sweet spot with elevated sound image...

  • Page 68: Speaker Configuration

    Speaker Configuration Click the Auto Test button to confirm the internal speakers or the headphone sound is coming from the right direction. Default Format You can change the sample rate and bit depth of sound. Video mode Video mode settings are configured via the Screen Resolution dialog. To open the Screen Resolution dialog, click Desktop ->...

  • Page 69: Chapter 5 Utilities And Advanced Usage

    README.TXT file (if applicable). TOSHIBA Desktop TOSHIBA Desktop Assist is a graphical user Assist interface that provides access to specific tools and TOSHIBA utilities and applications that make the use and configuration of the computer easier.
  • Page 70 To access this utility, click Desktop -> Desktop Assist(in taskbar) -> Tools & Utilities -> System Settings -> HDD Accelerator. TOSHIBA Setup TOSHIBA Setup Utility is a BIOS setup utility that Utility provides you a menu-based user interface so that you can easily view and change BIOS settings.
  • Page 71 To access this utility, click Desktop -> Desktop Assist(in taskbar) -> Tools & Utilities -> eco Utility. For details on TOSHIBA eco utility, see the help file. TOSHIBA Media This software is a multimedia player which can Player by sMedio be used to play back video, music and photo.

  • Page 72: Special Features

    To access the setup files of the drivers/utilities, click Applications and Drivers in the Apps view. TOSHIBA Media Player by sMedio TrueLink+ application is not included in the setup files above but can be downloaded from Windows Store. Special features The following features are either unique to TOSHIBA computers or are advanced features which make the computer more convenient to use.
  • Page 73 Display automatic This feature automatically cuts off power to the computer's display panel when there is no power off keyboard input for a specified time, with power being restored the next time a key is pressed. This can be specified in the Power Options. HDD automatic power This feature automatically cuts off power to the hard disk drive when it is not accessed for a...

  • Page 74: Toshiba Password Utility

    TOSHIBA Password Utility The TOSHIBA Password Utility provides two levels of password security: User and Supervisor. Passwords set by the TOSHIBA Password Utility function are different from the Windows password. User Password To start the utility, click the following items: Desktop ->...
  • Page 75 Set (button) Click this button to register a password. After a password is set, you will be prompted to enter it when you start the computer. After you set the password, a dialog box will be displayed asking whether you want to save it to other media. If you forget the password, you can open the password file on another computer.

  • Page 76: Supervisor Password

    If you forget your HDD User Password, TOSHIBA will NOT be able to assist you, and your HDD will be rendered COMPLETELY and PERMANENTLY INOPERABLE. TOSHIBA will NOT be held responsible for any loss of any data, any loss of use or access to your HDD, or for any other losses to you or any other person or organization that result from the loss of access to your HDD.

  • Page 77: Toshiba System Settings

    To run TOSHIBA System Settings, click Desktop -> Desktop Assist(in taskbar) -> Tools & Utilities -> System Settings. The TOSHIBA System Settings window contains a number of tabs to allow specific functions of the computer to be configured. In addition there are also three buttons: OK, Cancel and Apply.

  • Page 78: Toshiba Media Player By Smedio Truelink

    Make sure to restart your computer immediately to apply these changes. TOSHIBA Media Player by sMedio TrueLink+ Please be aware of the following limitations when you use the TOSHIBA Media Player by sMedio TrueLink+: Notes on use This software is a multimedia player which can be used to play back video, music and photo.

  • Page 79: Toshiba Pc Health Monitor

    TOSHIBA Media Player Manual. Use the following procedure to open TOSHIBA Media Player Online help: When TOSHIBA Media Player is running, click Help of the Settings charm. TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor application proactively monitors a...

  • Page 80: System Recovery

    TOSHIBA's obligations under its standard limited warranty in any way. TOSHIBA's standard limited warranty terms and limitations apply. Starting the TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor can be opened by clicking Desktop -> Desktop Assist(in taskbar) -> Support & Recovery -> PC Health Monitor.
  • Page 81 Be sure to close all other software programs except the Recovery Media Creator. Do not run software such as screen savers which can put a heavy load on the CPU. Operate the computer at full power. Do not use power-saving features. Do not write to the media when the virus check software is running.

  • Page 82: Recovery Hard Disk Drive

    Recovery Media. However, if you have already created a "Recovery Media", you can use it to restore the recovery partition. If you have not created "Recovery Media", please contact TOSHIBA support for assistance. Restoring the pre-installed software from the...

  • Page 83: Ordering Recovery Discs From Toshiba

    Follow the on screen instructions to finish the recovery. Ordering Recovery Discs from TOSHIBA* You can order Product Recovery discs for your notebook from the TOSHIBA Europe Backup Media Online Shop. * Please note that this service is not free-of-charge. Visit https://backupmedia.toshiba.eu on the Internet.

  • Page 84: Troubleshooting

    In reality many problems can be solved simply, but a few may require help from TOSHIBA Support - if you find you need to consult others, be prepared to describe the problem in as much detail as possible.

  • Page 85: Analyzing The Problem

    Always try to make detailed notes of your observations and keep them in a permanent error log - this will help you to describe your problems to TOSHIBA Support. In addition, if a problem recurs, the log you have made will help to identify the problem faster.

  • Page 86: If Something Goes Wrong

    Before using a peripheral device or application software that is not an authorized TOSHIBA part or product, make sure the device or software can be used with your computer. Use of incompatible devices may cause injury or may damage your computer.

  • Page 87: Hardware And System Checklist

    If the indicator is glowing, the computer is on. Also, try turning the computer off and then on. If you are using an AC adaptor, verify that the computer is receiving power from the external power source by looking at the DC IN/Battery indicator. If the indicator is glowing, the computer is connected to a live external power source.

  • Page 88: Overheating Power Down

    If the computer has reached room temperature and it still does not start, or if it starts but shuts down quickly, contact TOSHIBA Support. AC power If you have trouble turning on the computer with the AC adaptor connected you should check the status of the DC IN/Battery indicator.

  • Page 89: Real Time Clock

    Problem Procedure Battery doesn’t If the battery is completely discharged, it will not charge when the AC begin charging immediately, in these instances you adaptor is attached. should wait a few minutes before trying again. If the battery still does not charge, you should check that the power outlet the AC adaptor is connected to its supplying power - this can be tested by plugging another appliance into it.

  • Page 90: Hard Disk Drive

    Defragmentation utility. As a last resort you should reformat the Hard Disk Drive and then reload the operating system and all other files and data. If you are still unable to resolve the problem, contact TOSHIBA Support. User's Manual...

  • Page 91: Pointing Device

    If you are still unable to resolve the problem, contact TOSHIBA Support. Pointing device If you are using a USB mouse, you should also refer to both the mouse section and the documentation supplied with your mouse.

  • Page 92: Usb Mouse

    -> Control Panel -> Hardware and sensitive enough. Sound -> Mouse. If you are still unable to resolve the problem, contact TOSHIBA Support. USB mouse Problem Procedure On-screen pointer In this instance the system might be busy - Try...

  • Page 93: Usb Device

    If you are still unable to resolve the problem, contact TOSHIBA Support. USB device In addition to the information in this section, please also refer to the documentation supplied with your USB device.

  • Page 94: Sound System

    Volume cannot be adjusted during Windows start up or shut down. If you are still unable to resolve the problem, contact TOSHIBA Support. External monitor Please also refer to Operating Basics, and to the documentation supplied with your monitor for further information.
  • Page 95 Display error occurs Check that the cable connecting the external monitor to the computer is firmly attached. If you are still unable to resolve the problem, contact TOSHIBA Support. Problem Procedure Cannot access LAN Check for a firm cable connection between the LAN jack and the LAN hub.

  • Page 96: Toshiba Support

    TOSHIBA Support. TOSHIBA support If you require any additional help using your computer or if you are having problems operating the computer, you may need to contact TOSHIBA for additional technical assistance. Before you call Some problems you experience may be related to software or the operating system so it is important that you investigate other sources of assistance first.
  • Page 97 TOSHIBA technical support If you are still unable to solve the problem and suspect that it is hardware related, read the enclosed warranty booklet or visit the TOSHIBA technical support website http://pc-support.toshiba.eu. User's Manual 6-14...

  • Page 98: Appendix Specifications

    Chapter 7 Appendix Specifications This section summarizes the computer’s technical specifications. Physical Dimensions Physical Dimensions shown below do not include parts that extend beyond the main body. The physical dimensions may vary depending on the model you purchased. Size Approximately 284 (w) x 208.6 (d) x 13.8/21.5 (h) millimeters Approximately 284 (w) x 208.6 (d) x 13.8/23.5 (h) millimeters...

  • Page 99: Ac Power Cord And Connectors

    Computer 19V DC External RGB monitor port pin assignment Signal Name Description Red Video Signal Green Video Signal Blue Video Signal Reserved Reserved Ground Ground Ground Ground Power Supply Ground Reserved Reserved Data Signal HSYNC Horizontal Sync Signal VSYNC Vertical Sync Signal Data Clock Signal I/O (I): Input to computer I/O (O): Output from computer...

  • Page 100: Certification Agencies

    Current rating: Minimum 2.5 amperes Certification agencies China: U.S. and Canada: UL listed and CSA certified No. 18 AWG, Type SVT or SPT-2 Australia: Japan: DENANHO Europe: Austria: Italy: Belgium: CEBEC The Netherlands: KEMA Denmark: DEMKO Norway: NEMKO Finland: FIMKO Sweden: SEMKO France:...

  • Page 101: Information For Wireless Devices

    Australia Europe AS approved Approved by the appropriate agency Canada China CSA approved CCC approved Information for Wireless Devices Wireless Technology Interoperability The Wireless LAN is compatible with other LAN systems Direct Sequence Spread Spectrum (DSSS) /Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: The IEEE 802.11 Standard on Wireless LANs (Revision a/b/g/n or b/g/ n), as defined and approved by the Institute of Electrical and...

  • Page 102: Wireless Devices And Your Health

    Please visit http://www.pc.support.global.toshiba.com, if you have any questions about using Wireless LAN or Bluetooth Module. In Europe visit http://www.toshiba-europe.com/computers/tnt/bluetooth.htm Wireless Devices and your health Wireless products, like other radio devices, emit radio frequency electromagnetic energy. The level of energy emitted by Wireless products however is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones.

  • Page 103: Card Specifications

    TOSHIBA is not liable for the loss of data due to eavesdropping or illegal access through the wireless LAN and the damage thereof. Card Specifications Compatibility IEEE 802.11 Standard for Wireless LANs...

  • Page 104: Bluetooth Wireless Technology

    The range of your wireless devices can be affected when the antennas are placed near metal surfaces and solid high-density materials. Range is also impacted due to "obstacles" in the signal path of the radio that may either absorb or reflect the radio signal. Radio Frequency Interference Requirements This device is restricted to indoor use due to its operation in the 5.15 to 5.25GHz frequency range.
  • Page 105 Europe Restrictions for Use of 2400.0-2483.5MHz Frequencies in Europe France: Outdoor use Military Radiolocation limited to 10mW use.Refarming of the 2.4GHz band e.i.r.p. within the has been ongoing in recent years to band allow current relaxed regulation Full 2454-2483.5MHz implementation planned 2012. Italy: For private use, a general authorization is required if WAS/...
  • Page 106 Russian Limited e.i.r.p 100mW. Permitted to use Federation: only for indoor applications, closed industrial and warehouse areas, and on board aircraft. Permitted to use for local networks of aircraft crew service communications on board aircraft in area of the airport and at all stages of flight.
  • Page 107 check the current channel of operation. If operation is occurring outside of the allowable frequencies for outdoor use, as listed above, the user must contact the applicable national spectrum regulator to request a license for outdoor operation. Canada - Industry Canada (IC) This device complies with RSS-210 of the Industry Canada Rules.
  • Page 108 The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada’s website www.hc-sc.gc.ca Taiwan Article 12 Without permission granted by the NCC, any...
  • Page 109 Contact an authorized TOSHIBA service provider if you have problems with interference caused by this product to Other Radio Stations. 2. Indication for Wireless LAN The indication shown below appears on this equipment. (1)(2) (3)(4) 2.4 : This equipment uses a frequency of 2.4GHz.

  • Page 110: Device Authorization

    This equipment is approved to the radio standard by the countries/regions in the following table. If you use this equipment in the countries/regions which are not listed in the table blow, please contact TOSHIBA Support. As of November 2013 Austria...

  • Page 111: Legal Footnotes

    (41°F to 86°F) or >25°C (77°F) at high altitude (all temperature references are approximate and may vary depending on the specific computer model - contact TOSHIBA support for details). CPU performance may also vary from specifications due to design configuration.

  • Page 112: Battery Life

    Published battery life numbers are achieved on select models and configurations tested by TOSHIBA at the time of publication. Recharge time varies depending on usage. Battery may not charge while computer is consuming full power.

  • Page 113: Copy Protection

    powers of 2 for the definition of 1 GB = 2 = 1,073,741,824 bytes, and therefore shows less storage capacity. Available storage capacity will also be less if the product includes one or more pre-installed operating systems, such as Microsoft Operating System and/or pre-installed software applications, or media content.

  • Page 114: Index

    Index Dual Pointing Device Touch Pad 6-8 AC adaptor additional 4-21 connecting 2-3 DC IN 19V jack 3-4 Equipment checklist 2-1 External monitor problems 6-11 Battery extending life 4-8 monitoring capacity 4-7 real time clock 3-10, 4-5 Graphics Processing Unit save mode 5-5 3-10 types 4-5...
  • Page 115 6-5 inserting 4-17 Power 6-4 removing 4-17 Real Time Clock 6-6 Sound system 6-11 TOSHIBA support 6-13 Memory media slot 4-14 Touch Pad 6-8 USB device 6-10 Moving the computer 1-15 USB mouse 6-9 MultiMediaCard removing 4-17...
  • Page 116 TOSHIBA Desktop Assist 5-1 Touch Screen USB device problems 6-10 Video mode 4-24 Video RAM 3-10 Web Camera 3-8 Wireless communication 7-5 User's Manual Index-3...

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