Warranty Administration Reduction Program - Canon imageRUNNER 3245 Series Service Manual

2. Warranty Administration Reduction Program

The Warranty Administration Reduction Program (WARP) provides a flat-
rate credit to Canon USA full-line dealers as compensation for warranty
expenses that they may incur. Dealers who purchase an imageRUNNER
3245/3235 Series or imageRUNNER 3230/3225 device will receive WARP
credit during the month following their purchase. This credit covers the
dealer's cost of defective parts and drums with a dealer cost under
$300.00 replaced during the term of the end-user limited warranty.
The WARP program avoids the dealer of having to return each and every
failed part, regardless of how inexpensive they are, and only requires the
dealer to return the more expensive parts to receive reimbursement for in-
warranty failures. The flat-rate credit is calculated by a percentage of your
eligible machine purchases, drums and accessories. Flat-rate credits are
posted monthly.
Additional information on the Flat-Rate Program is located on the Canon
USA e-Support website at
shown in the below screen shot.
Figure 1 (e-Support: Flat-Rate Program)
imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide
Rev. 1
imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide
http://www.support.cusa.canon.com as
March 2010
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