Internet Support - Canon imageRUNNER 3245 Series Service Manual

Canon USA's TSC support responsibilities are as follows:
• All technical support for the end-user is provided solely by the
contracted servicing Dealer.
• The Canon USA TSC will be the central contact/escalation for the
reporting of all known outstanding hardware and software issues to
Canon USA's engineering and development groups.
• The Canon USA TSC will be available to all Authorized Dealers,
Systems Engineers, and Technicians who have successfully completed
the Training Program.
• The TSC will provide technical information regarding all Canon
associated hardware and software products.
• The TSC will deploy, as required through proper escalation procedures,
all on-site Canon USA Digital Solutions Specialist and Systems
Engineers.

2. Internet Support

a) Canon USA's e-Support Center Website
Canon USA's Systems and Technical Support Division provides high
quality e-Support via the Internet and is only available for Canon USA
Authorized Servicing Dealers.
Canon USA's e-Support is designed to provide dealer Systems
Engineers and Technicians access to technical support information via
the Worldwide Web.
The following functions and information can be accessed:
• Proactive
• Search for Technical Solutions with the Integrated Knowledge
• Read or download on-line documentation
• Download patches and their Readme files
• Download Firmware and Software Drivers
• Track and Modify logged Cases
• Review all open Cases
imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide
Rev. 1
imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide
notification
Publications, and other information via e-mail
Management System through natural language query
of new releases, patches, Technical
March 2010
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