Canon imageRUNNER 3245 Series Service Manual page 5

6. ADF Access Handle-A1 --------------------------------------------------------------------------------------------15
7. Voice Operation Kit-B1 ---------------------------------------------------------------------------------------------15
8. Remote Operator's Software Kit-A3 ----------------------------------------------------------------------------15
9. USB Keyboard -------------------------------------------------------------------------------------------------------16
10. Voice Guidance Kit-D1 ---------------------------------------------------------------------------------------------16
11. IP Sec Board-A1 -----------------------------------------------------------------------------------------------------16
II. Dealer Sales/Service Authorization ------------------------------------------------------------------17
A. Technician/System Engineer--------------------------------------------------------------------------------------17
III. Educational Training --------------------------------------------------------------------------------------17
A. Overview -----------------------------------------------------------------------------------------------------------------17
B. Certification-------------------------------------------------------------------------------------------------------------18
C. Who Should Attend --------------------------------------------------------------------------------------------------18
D. Training Facilities -----------------------------------------------------------------------------------------------------18
E. Prerequisites -----------------------------------------------------------------------------------------------------------18
F. What You Will Learn -------------------------------------------------------------------------------------------------19
G. Course Highlights ----------------------------------------------------------------------------------------------------19
H. Course Equipment----------------------------------------------------------------------------------------------------19
I. Student Feedback and Course Follow-up --------------------------------------------------------------------20
J. Service Materials ------------------------------------------------------------------------------------------------------20
IV. Servicing Notes ---------------------------------------------------------------------------------------------21
A. License Management System (LMS)----------------------------------------------------------------------------21
B. Recommended System Engineer Requirements -----------------------------------------------------------22
C. Power and Plug Requirements -----------------------------------------------------------------------------------23
D. Installation Space Requirements --------------------------------------------------------------------------------24
E. Installation Times -----------------------------------------------------------------------------------------------------25
F. Upgrading (Service Support Tool) ------------------------------------------------------------------------------25
G. Computer Requirements for Upgrading -----------------------------------------------------------------------26
H. Hard Disk Drive Handling ------------------------------------------------------------------------------------------26
I. Consumables-----------------------------------------------------------------------------------------------------------27
J. Consumable Parts ----------------------------------------------------------------------------------------------------27
K. Periodic Maintenance------------------------------------------------------------------------------------------------30
V. Suggested End-User Customer Service Offerings----------------------------------------------32
A. Monthly Copy Volume -----------------------------------------------------------------------------------------------32
B. Limited Warranty Support------------------------------------------------------------------------------------------32
1. End-User Limited Warranty Conditions ------------------------------------------------------------------------32
2. Warranty Administration Reduction Program -----------------------------------------------------------------33
3. Warranty Parts For Repair ----------------------------------------------------------------------------------------35
4. e-Tag -------------------------------------------------------------------------------------------------------------------37
5. On-Line Limited Warranty Credit Inquiry-----------------------------------------------------------------------39
VI. Product Technical Support Offerings ---------------------------------------------------------------42
A. Dealer Support Requirements ------------------------------------------------------------------------------------42
B. Canon USA Support Offerings -----------------------------------------------------------------------------------43
1. Canon USA Technical Support Center-------------------------------------------------------------------------43
2. Internet Support------------------------------------------------------------------------------------------------------44
VII. Appendix ------------------------------------------------------------------------------------------------------47
A. Specifications ----------------------------------------------------------------------------------------------------------47
B. Warranty -----------------------------------------------------------------------------------------------------------------53
1. Main Unit Limited Warranty ---------------------------------------------------------------------------------------53
2. Drum Unit Limited Warranty --------------------------------------------------------------------------------------54
C. List of Tables -----------------------------------------------------------------------------------------------------------55
imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide
Rev. 1
imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide
March 2010
Page iv