Planar Bay Cat X SN-4620-1080 User Manual page 158

Having trouble?
Most questions are probably answered somewhere in this
manual. Check the Index.
If the problem you have is completely baffling, call your
Planar reseller—the company that sold the Planar display
to you.
My Planar Reseller is:
If you can't contact your reseller for some reason, Planar's
contact information is on the back cover of this manual.
But first!
Get the serial number of the unit you have. The serial
number is found on a label in these places:
Serial Number Label Location
Planar
Display
from rear
Bay Cat X on the back panel
Bengal on right above
electronics
Bobcat X, on the back panel
GX40 and from edge of
the connectors
panel next to the
power connector
Lion on the back panel
of the lower sec-
tion
Margay on back of elec-
tronics door
Puma on the back panel
151
from front
not available
on left behind
screen, above
electronics
not available
on the left wall
of the Center
Bay
behind elec-
tronics door
on the left wall
This is the display's model name and
model number.
This is the
serial number,
the most important
number.
The serial number is
some letters followed
by numbers, such as
LU0243012
Describe the problem
Try to describe the problem in the most precise language
you can. Remember, the person you are talking to or writ-
ing to can't see what you see. Try to use helpful language.
Un-helpful language:
• It looks funny.
• The picture doesn't look right.
• The image is bad.
• It isn't working.
Helpful language:
• I see horizontal streaks coming from the right side of
high contrast edges.
• I see a solid green background has vertical bands in
it.
• Whenever I try to "_______", I get a message on the
screen that says "_________".
• There is a black line on the left side, and I can't move
the picture over there with the Position control.
• I see flashing red and amber lights on the screen.
(Note the sequence of the colored lights. It's impor-
tant.)