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FRU
11
Loads connected to the
system board
Duplex option service check
Messages displayed when a 23x Duplex Paper Jam displays.
23x Paper Jam
Check Duplex
Primary message
If sheets have been accumulated to be stapled or offset when the jam is detected, the printer
alternately flashes the primary and secondary messages to indicate that all accumulated sheets
should not be removed during the jam clearance procedure. Obviously, if no sheets have
accumulated for stapling, then no message flashing occurs and the primary message is used.
When the secondary message is posted, if accumulated sheets are removed during jam clearance,
the printer does not reprint the removed sheets. Furthermore, after the printer resumes printing and
the print job is completed, the portion of the job printed after the jam is not stapled.
Duplex paper jams
23x jam code
231 Rear
232 Rear
233 Rear
234 Rear
235 Front
236 Front
237 Front
238 General Error
Action
Turn the printer off and disconnect each cable connected to the
system board and each option installed on the system board until the
problem is located.
Warning: When removing any card installed on the system board
observe all ESD precautions when handling these options.
Leave Job
in Finisher
Secondary message
Jam location
Media did not arrive at the duplex input sensor, but did leave the fuser exit
sensor.
Media did not clear the duplex input sensor, but did leave the printer fuser exit
sensor.
Media failed to make the duplex double feed sensor during turnaround.
Media did not arrive at the duplex exit sensor.
A piece of media is over the duplex double feed sensor.
Media did not leave the duplex exit sensor.
A duplexed sheet did not reach the printer input sensor.
A piece of media is over the duplex sensors during a reset.
Infoprint 1332/1352/1372
Diagnostic information
2-47
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