Call-Out Policy Setup Menu - IBM pSeries 670 Service Manual

v Customer Voice Telephone Number is the telephone number of a phone near the server or answered
by someone responsible for the server. This is the telephone number left on the pager for callback. For
test purposes, use a test number, which you can change later.
v Customer System Telephone Number is the telephone number to which your server's modem is
connected. The service or administrative center representatives need this number to make direct
contact with your server for problem investigation. This is also referred to as the call-in phone number.

Call-Out Policy Setup Menu

Note: Call-out is disabled in partitioned systems.
Call out settings can be set using the following menu:
CALL-OUT POLICY SETUP MENU
1. Call-Out policy (First/All):
Currently First
2. Remote timeout, (in seconds):
Currently 120
3. Remote latency, (in seconds):
Currently 2
4. Number of retries:
Currently 2
98. Return to Previous Menu
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v Call-Out policy can be set to first or all. If call-out policy is set to first, the service processor stops
at the first successful call-out to one of the following numbers in the order listed:
1. Service Center
2. Customer Administrative Center
3. Pager
If call-out policy is set to all, the service processor attempts a call-out to all of the following numbers in
the order listed:
1. Service Center
2. Customer Administrative Center
3. Pager
v Remote timeout and remote latency are functions of your service provider's catcher computer. Either
use the defaults or contact your service provider for recommended settings.
v Number of retries is the number of times you want the server to retry calls that failed to complete.
Chapter 7. Using the Service Processor
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