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Troubleshooting
Symptom
Video image does not appear
Power does not turn on.
IP address of VN-V686WPU
is unknown
The web page of VN-
V686WPU cannot be
displayed
Built-in Viewer cannot be
installed
Authentication by Verisign
appears during installation of
Built-in Viewer
Causes and Countermeasures
● Is there a problem with the power cable connecting
this unit and the power unit? (If the power cable is
too long or thin, the cable resistance will be high
and the correct voltage may not be supplied.)
BUse a cable of low resistance and the correct
cable length. (When the camera is operating
(at rated current), check that the supplied
voltage is of the rated voltage at the terminal
of the camera.)
● Is the lens cap attached?
BRemove the lens cap.
● The default IP address is 192.168.0.2, and the
default subnet mask is 255.255.255.0.
● When [IP Setting] is set to DHCP , this product
will run using the default IP address when it is
started up via a LAN in which a DHCP server does
not exist.
● Search tool in attached CD-ROM is available to find
VN-V686WPU from a PC in the same LAN.
Check the Internet Explorer settings.
When a proxy server is in use, configure the proxy
server settings of the Internet Explorer accordingly.
Check the Internet Explorer settings.
Built-in Viewer consists of a software component
called ActiveX.
The ActiveX is usually installed when Built-in Viewer
is used for the first time. However, installation may
be rejected depending on the Anti-virus software
settings. In this case, change the settings of the
Anti-virus software before installing Built-in Viewer.
Verisign's electronic signature is stored in Built-in
Viewer.
For computers with a network environment that is
connected to the Internet, the authenticity of the
Viewer can be verified via authentication by
Verisign.
Reference
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