Duplex Jam 1
Phaser 3300MFP Service Manual
Check and Cause
3. Paper is accordion jammed in fuser.
Description
The 'Duplex Jam 1' message is displayed in the LCD window.
Check and Cause
1. Paper can not operate a duplex sensor. 1. Replace the HVPS or Control Board.
2. Paper can not reach a duplex sensor
due to a paper jam in the duplex path.
3. Duplex unit reaches end of life.
Error Messages and Codes
Solution
3. Remove the jammed paper after
disassembling the fuser: Clean the
surface of the pressure roller with dry
cloth.
Remove the toner dust on the rib.
Check the assemblage and
performance of the exit assembly.
s3300mfp-070
Solution
2. A case that a paper jam occurs on
(A) after it is reversed: replace a 2nd exit
roller after checking its operation.
3. A case that a paper jam occurs on
(B) after it is reversed: replace a duplex
roller after checking its operation.
4. Replace Duplex unit.
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