Kodak i4000 series User Manual page 20

Problem
0 is displayed in the function window
after the scanner is powered on
indicating the scanner is not
communicating with the PC
"False" paper jams or multifeeds
are occurring
35.6 cm (14 in.) or longer documents
are not feeding or are jamming
Scanner is running slow
Documents are skewed during
scanning
Scanner pauses excessively during
scanning
6-2
Try the following:
• Check to be sure the USB cable is in good working condition and is
securely plugged into the PC and USB port.
• Be sure the software is loaded.
• Verify that the PC is recognizing the scanner.
1. Click Start>Settings>Control Panel>Administrative
Tools>Computer Management to display the Computer
Management window.
2. Select Device Manager and select your PC.
The Kodak i4200 or i4600 Scanner should be displayed under
Imaging Devices.
3. Click Action>Scan for hardware changes.
• Make sure that the transport area is clean.
Make sure the input elevator and output tray extenders are pulled out to
provide support for long documents or use the optional document
extenders. Also see problem U9 (document jam) on page 6-1.
• Your PC may not meet the minimum requirements for the scanner.
• Some image processing functions will reduce scanner speed.
• Resolution (dpi) setting may be set too high.
• Your virus software may be scanning all TIFF or JPEG files.
• Ensure you are scanning to a local drive.
Make sure that:
• the input elevator side guides are adjusted to fit the documents being
fed.
• documents are being fed perpendicular to the feed module.
• all staples and paper clips have been removed from the documents.
• the feed module, separation roller, and drive rollers are clean.
• the scanner cover is firmly closed.
Make sure that:
• the host computer meets minimum requirements for scanning.
• there is enough free space on the hard disk drive.
• all other applications are closed.
• you are using a USB 2.0 connection.
You can also try changing the scanning options (compression, etc.) in
your scanning application.
Possible Solution
A-61651 November 2012