AT&T E5921 User Manual page 58

Appendix
Troubleshooting
My calls fade
out or cut in
and out while
I'm using my
cordless hand-
set
• Test a working phone at the phone jack. If another
phone has the same problem, the problem is the phone
jack. Contact your local telephone company (charges
may apply).
• Other electronic products can cause interference with
your cordless phone. Try installing your phone as far
away as possible from electronic devices like wireless
routers, radios, radio towers, pager towers, cell phones,
intercoms, room monitors, televisions, personal comput-
ers, kitchen appliances and other cordless phones.
• Your line cord might be malfunctioning. Try installing a
new line cord.
• Re-install the battery pack, and place cordless handset
in the telephone base.
• Wait for the cordless handset to re-establish its connec-
tion with the telephone base. Allow up to one minute for
this to take place.
• Other electronic products can cause interference with
your cordless phone. Try installing your phone as far away
from the following electronic devices as possible: wireless
routers, radios, radio towers, pager towers, cell phones,
intercoms, room monitors, televisions, personal computers,
kitchen appliances and other cordless phones.
• Microwaves operate on the same frequency as your phone.
It is normal to experience static on your phone while the
microwave oven is operating. Do not install this phone in
the same outlet or near the microwave oven.
• If your phone is plugged in with a modem or surge pro-
tector, plug the phone (or modem/surge protector) into
a different location. If this solves the problem, re-locate
your phone or modem farther apart from one another, or
use a different surge protector.
• Relocate your telephone base to a higher location. The
phone will have better reception when not installed in a
low area.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone company (charges may
apply).
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