Using Scanning Software Other Than Epson Scan Driver; Problems When Feeding Paper; The Paper Gets Dirty; Multiple Sheets Of Paper Are Fed - Epson DS-560 User Manual

DS-560 User's Guide
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Using scanning software other than Epson Scan driver

❏ If you are using any TWAIN-compliant programs, make sure that the correct product is selected as the Scanner or
Source setting.
❏ If you cannot scan using any TWAIN-compliant scanning programs, such as Adobe Photoshop Elements,
uninstall the TWAIN-compliant scanning program and then reinstall it.
"Uninstalling Your Software" on page 47
&

Problems When Feeding Paper

The paper gets dirty

Clean the interior of the product.
"Cleaning inside the scanner" on page 49
&

Multiple sheets of paper are fed

❏ Make sure the page separation lever is lowered.
❏ If you load unsupported paper, the product may feed more than one sheet of paper at a time.
"Loading Documents" on page 17
&
❏ Clean the product.
"Cleaning the Product" on page 49
&
"Replacing the Roller Assembly Kit" on page 52
&

Double feed error has occurred

❏ When scanning normal documents, make sure the page separation lever is lowered.
"Page Separation Lever" on page 16
&
❏ When scanning plastic cards and special documents (folded documents, envelopes, and so on), clear Detect
Double Feed in Epson Scan.
& See the Epson Scan Help for details.
& When scanning documents using a job registered in Document Capture Pro, you need to edit the job. Select the
job from the Job Management window in Document Capture Pro, and then click Edit to open the Job Settings
window. Click Detailed Settings, and clear Detect Double Feed on the Document tab in the Configuration
window.
Troubleshooting
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