Epson DS-5500 User Manual
  1. Manuals
  2. Brands
  3. Epson Manuals
  4. Scanner
  5. WorkForce DS-5500
  6. User manual

Epson DS-5500 User Manual

Hide thumbs Also See for DS-5500:
Table of Contents

Advertisement

Quick Links

User's Guide
NPD6191-04 EN

Advertisement

Table of Contents
loading

Related Manuals for Epson DS-5500

Summary of Contents for Epson DS-5500

  • Page 1 User's Guide NPD6191-04 EN...
  • Page 2 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
  • Page 3 Trademarks ® ❏ EPSON is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of the Seiko Epson Corporation. ❏ Microsoft, Windows, Windows Server, and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 4: Table Of Contents

    Resetting the Number of Scans in Epson Scan Epson Scan 2......13 2 Utility....... 55 Document Capture Pro / Document Capture.
  • Page 5 Technical Support Web Site....77 Contacting Epson Support....77 Before Contacting Epson.

  • Page 6: About This Manual

    Provides you with information on setting up the product and installing the application. ❏ User's Guide (digital manual) Provides instructions on using the product, maintenance, and solving problems. As well as the manuals above, see the help included in the various Epson applications. Marks and Symbols Caution: Instructions that must be followed carefully to avoid bodily injury.

  • Page 7: Operating System References

    User's Guide About This Manual Operating System References Windows In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", "Windows XP", "Windows Server 2019", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following operating systems.

  • Page 8: Important Instructions

    ❏ Some of the symbols used on your product are to ensure safety and proper use of the product. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Place the product and options on a flat, stable surface that extends beyond the base of the product and options in all directions.

  • Page 9: Restrictions On Copying

    User's Guide Important Instructions ❏ If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug, make sure you replace them with fuses of the correct size and rating. ❏...

  • Page 10: Scanner Basics

    User's Guide Scanner Basics Scanner Basics Product Parts The illustrations used in this guide are of the Automatic Document Feeder (ADF) scanner (shown on the left). Note: Use all the items that came with your product. Power button Wake Up/Sleep button Ready light Error light Start button...
  • Page 11 User's Guide Scanner Basics Automatic Document Feeder (ADF) ADF cover Edge guides ADF input tray ADF output tray Control panel Document cover Document glass Carriage (in the document glass)

  • Page 12: Buttons

    User's Guide Scanner Basics Note: Do not remove the document mat located on the underside of the document cover. USB port DC inlet Transportation lock lever Buttons The product has four buttons for scanning operations. Before using the product buttons, make sure you have installed your scanning software. Button Function Turns the product on if pressed once.

  • Page 13: Lights

    Epson Web site. Epson Scan 2 Epson Scan 2 is a driver for controlling your scanner, enabling a variety of scan settings. This also allows you to start either as a standalone application or by using TWAIN-compliant application software.

  • Page 14: Document Capture Pro Server

    The optional Network Interface Unit is required to use this application. EPSON Software Updater EPSON Software Updater is an application that checks for new or updated applications on the internet and installs them. You can also update the scanner’s digital manual.

  • Page 15: Option Items And Consumables Information

    Codes may vary by region. Installing the Network Interface Panel Epson Scan 2 works with the optional Network Interface Panel together to enable direct control of all of the features of your scanner in a network environment. You can download the User’s Guide for the Network Interface Panel from the following website.

  • Page 16: Roller Assembly Kit Codes

    You cannot use any parts except for the codes specified. This number was reached by consecutively scanning using Epson test original papers, and is a guide to the replacement cycle. The replacement cycle may vary depending on different paper types, such as paper that generates a lot of paper dust or paper with a rough surface that may shorten the life cycle.

  • Page 17: Specifications Of Originals And Placing Originals

    User's Guide Specifications of Originals and Placing Originals Specifications of Originals and Placing Originals Loading Documents in the ADF(For DS-6500/DS-7500) You can load your original documents in the ADF to scan multiple pages quickly. Document specifications Only load documents that meet the following specifications into the product. Paper size Measurements 210×297 mm (8.3×11.7 inches)

  • Page 18: Loading Documents In The Adf

    User's Guide Specifications of Originals and Placing Originals ❏ The document is a multi-part form or bound. ❏ The document has rear carbon coating. ❏ The document is not paper. For example, if you have loaded a transparent file holder. ❏...

  • Page 19: Placing Documents On The Document Glass

    “Scanning from the Button” on page 23 & “Scanning Using Document Capture Pro (Windows)” on page 23 & “Scanning Using Epson Scan 2” on page 34 & Placing Documents on the Document Glass Important: Do not place heavy objects on the document glass and do not press the glass with too much force.
  • Page 20 User's Guide Specifications of Originals and Placing Originals 1. Open the document cover. 2. Place your document face-down on the document glass. Make sure the top of the document is against the left edge and centered on the arrow mark. 3.

  • Page 21: Placing Thick Documents On The Document Glass

    “Scanning from the Button” on page 23 & “Scanning Using Document Capture Pro (Windows)” on page 23 & “Scanning Using Epson Scan 2” on page 34 & Placing Thick Documents on the Document Glass Important: Do not place heavy objects on the document glass and do not press the glass with too much force.
  • Page 22 ❏ You can place documents up to 15 mm (0.6 inch) thick. Related Information “Scanning from the Button” on page 23 & “Scanning Using Document Capture Pro (Windows)” on page 23 & “Scanning Using Epson Scan 2” on page 34 &...

  • Page 23: Basic Scanning

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs > Epson Software > Document Capture Pro. Note: You may need to select the scanner you want to use from the scanners list.
  • Page 24 User's Guide Basic Scanning 2. Click Job Settings. The job list screen is displayed. Note: A preset job is available that allows you to save scanned images as a PDF. When using this job, skip this procedure and go to procedure 10. 3.
  • Page 25 User's Guide Basic Scanning 4. Set the Job Name. 5. Make scanning settings on the 1. Scan tab. ❏ Source: Select the source where the original is placed. Select double-sided to scan both sides of the originals. ❏ Document Size: Select the size of the original you placed. ❏...
  • Page 26 ❏ Skip Blank Page: Select to skip blank pages if there are any in the originals. ❏ Detailed Settings button: Select to use Epson Scan 2 features to adjust scanned images. 6. Click 2. Save, and then make the save settings.
  • Page 27 User's Guide Basic Scanning 7. Click 3. Send, and then select the Destination. Destination setting items are displayed according to the destination you selected. Make detailed settings as necessary. Click Help for details on each item. Note: ❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance. ❏...

  • Page 28: Scanning Using Document Capture (Mac Os)

    User's Guide Basic Scanning 11. Click the job icon. The selected job is performed. 12. Follow the on-screen instructions. The scanned image is saved using the settings you made for the job. Note: You can scan the originals and send the scanned image without using the job. Click on the Scan and bar, and then click the destination to which you want to send the scanned image.
  • Page 29 User's Guide Basic Scanning 1. Start Document Capture. Select Finder > Go > Applications > Epson Software > Document Capture. Note: You may need to select the scanner you want to use from the scanners list. 2. Click The Job List screen is displayed.
  • Page 30 User's Guide Basic Scanning 3. Click the + icon. The job setting screen is displayed. 4. Set the Job Name.
  • Page 31 User's Guide Basic Scanning 5. Make scanning settings on the Scan tab. ❏ Source: Select the source where the original is placed. Select double-sided to scan both sides of the originals. ❏ Document Size: Select the size of the original you placed. ❏...
  • Page 32 User's Guide Basic Scanning 6. Click Output, and then make the output settings. ❏ Save in: Select the save folder for the scanned image. ❏ Example of File Name: Display an example of the file name for the current settings. ❏...
  • Page 33 User's Guide Basic Scanning 7. Click Destination, and then select the Destination. Destination setting items are displayed according to the destination you selected. Make detailed settings as necessary. Click the ? (Help) icon for details on each item. Note: ❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance. ❏...

  • Page 34: Scanning Using Epson Scan 2

    2. Start Epson Scan 2. ❏ Windows 10/Windows Server 2019/Windows Server 2016 Click the start button, and then select EPSON > Epson Scan 2. ❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Enter the application name in the search charm, and then select the displayed icon.
  • Page 35 ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan ❏ Mac OS Select Go > Applications > Epson Software > Epson Scan 2.
  • Page 36 User's Guide Basic Scanning Note: On the Main Settings tab, you can also make the following settings. ❏ Stitch Images: Select to stitch the images on the front and rear when scanning both sides of the original. ❏ Rotate: Select to rotate the original clockwise and scan it. ❏...
  • Page 37 User's Guide Basic Scanning 5. Set the file saving settings. ❏ Image Format: Select the save format from the list. You can make detailed settings for each save format except BITMAP and PNG. After selecting the save format, select Options from the list. ❏...

  • Page 38: Advanced Scanning

    User's Guide Advanced Scanning Advanced Scanning Setting a Job (Scan, Save, and Send) When performed in order, the following operations are known as a job: 1. Scan > 2. Save > 3. Send. By registering a series of operations in advance as a job using Document Capture Pro (Windows), Document Capture (Mac OS) or Document Capture Pro Server (Windows Server), you can perform all of the operations by simply selecting the job.

  • Page 39: Creating And Registering A Job (Mac Os)

    User's Guide Advanced Scanning Creating and Registering a Job (Mac OS) Explains how to set a job in Document Capture. See the Document Capture help for details on the features. 1. Start Document Capture. 2. Click the icon on the main window. The Job List window is displayed.

  • Page 40: Assigning A Job To The Control Panel (Mac Os)

    User's Guide Advanced Scanning 2. Click Job Settings on the top screen The Job List is displayed. 3. Click Button Assignment. The Button Assignment screen is displayed. 4. Select the job you want to run on the control panel from the pull-down menu. 5.
  • Page 41 User's Guide Advanced Scanning When scanning multiple documents and using separator information or a specified number of pages to separate the document into multiple files, each separated file can be saved to a specific folder. For example, you can make separation settings such as the following. Note: Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server.

  • Page 42: Sorting And Saving Scanned Images Into A Separate Folder

    User's Guide Advanced Scanning Sorting and Saving Scanned Images into a Separate Folder You can sort scanned images automatically and save them to a separate folder using Document Capture Pro. To sort scanned images, you can use a variety of detection methods such as blank pages inserted between the originals or barcodes on the originals.
  • Page 43 User's Guide Advanced Scanning 5. Set the Job Name. 6. Make scanning settings on the 1. Scan tab.
  • Page 44 User's Guide Advanced Scanning 7. Click 2. Save, make the save settings, and then select Apply job separation. 8. Click Separation Settings.
  • Page 45 User's Guide Advanced Scanning 9. Select Separator on the Job Separation Settings screen. ❏ Fixed Page: Select to separate by each specified page and split into files. ❏ Blank Page: Select to separate by detecting blank pages. ❏ Barcode: Select to separate by detecting barcodes. ❏...
  • Page 46 User's Guide Advanced Scanning 11. Click 3. Send, and then select the Destination. Destination setting items are displayed according to the destination you selected. Make detailed settings as necessary. Click Help for details on each item. 12. Click OK to close the Job Settings screen. 13.

  • Page 47: Saving As An Office Format File (For Windows Only)

    You can save the scanned image as a Microsoft® Office format file using Document Capture Pro. Note: ❏ Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server. ❏ This feature is only available when the EPSON Scan OCR component is installed. 1. Place the original. 2. Start Document Capture Pro.
  • Page 48 User's Guide Advanced Scanning 4. Click Scan Settings to display the Scan Settings screen. 5. Make the scanning settings, and then click OK. 6. Click one of the destination icons. Scanning starts. After scanning, the Save Settings window or Transfer Settings window is displayed. 7.

  • Page 49: Maintenance

    ❏ Do not spray lubricants to the product. ❏ Never open the scanner case. ❏ When using the Epson cleaning kit, make sure to put the liquid in the cleaning cloth before use. If the liquid dropped directly inside the scanner, the product could be damaged.
  • Page 50 Important: ❏ Do not spray glass cleaner directly on the glass surface. ❏ Do not use the Epson cleaning kit for the surface of the document glass. It should only be used to clean the glass for the ADF. 5. Clean the document cover if it gets dirty.

  • Page 51: Replacing The Roller Assembly Kit

    User's Guide Maintenance 6. Open the ADF cover and use a genuine Epson cleaning kit or a soft, dry, clean cloth to clean the roller and the interior of the ADF. Important: Do not touch the separation pad. Replacing the Roller Assembly Kit You need to replace the parts on the Roller Assembly Kit after scanning every 100,000 times.
  • Page 52 User's Guide Maintenance 4. Open the ADF cover. 5. Press the hook on both sides of the pickup roller cover, then open the cover. 6. Slide and remove the installed pickup roller.
  • Page 53 User's Guide Maintenance 7. Attach the new pickup roller to the correct position. Important: Do not touch the surface of the pickup roller. 8. Close the pickup roller cover. 9. Press in the hooks on both sides of the pre-separation pad.
  • Page 54 12. Attach the pre-separation pad as shown in the illustration. 13. Close the ADF cover. 14. Plug the AC adapter, and then turn on the scanner. 15. Reset the scan number on the control panel or by using Epson Scan 2 Utility.

  • Page 55: Resetting The Number Of Scans In Epson Scan 2 Utility

    ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS Select Go >...

  • Page 56: Energy Saving

    ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS Select Go >...

  • Page 57: Transporting The Scanner

    User's Guide Maintenance 3. Set the Power Off Timer (minutes), and then click Set. Transporting the Scanner Before you transport the scanner for a long distance or store it for an extended period of time, you need to lock the carriage to prevent damage.

  • Page 58: Updating Applications And Firmware

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > Epson Software > EPSON Software Updater. ❏ Mac OS...
  • Page 59 User's Guide Maintenance Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications on your local Epson website. http://www.epson.com...

  • Page 60: Solving Problems

    1. Connect the computer and the scanner with a USB cable. You cannot perform an update in recovery mode over a network connection. 2. Download the latest firmware version from the Epson home page, and then start the update. ❏ Contact your dealer if you cannot clear the error.

  • Page 61: Using The Adf

    ❏ Epson Event Manager If the applications are not installed, install them again. ❏ Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server. Use Epson Scan 2 instead. ❏ Check the correct setting is assigned to the scanner button in Document Capture Pro (Windows) or Document Capture (Mac OS).

  • Page 62: Paper Feeding Problems

    User's Guide Solving Problems ❏ If you are using the scanner with the Network Interface Unit, make sure the network cable is securely connected. ❏ Make sure the scanner is turned on. ❏ Wait until the status light stops flashing indicating that the scanner is ready to scan. ❏...
  • Page 63 User's Guide Solving Problems 4. While turning the dial, slowly remove the jammed paper. 5. If most of the paper has been ejected to the ADF input tray, remove the jammed paper while turning the dial. Important: Remove the paper carefully. If the paper is removed with too much force, the documents or the product could be damaged.

  • Page 64: Multiple Originals Are Fed

    User's Guide Solving Problems 7. After you have removed the paper, close the ADF cover. Note: ❏ If you load unsupported papers, the product may feed more than one sheet of paper at a time. ❏ You may need to clean the interior of the product. Multiple Originals Are Fed If multiple originals are fed frequently, try the following.

  • Page 65: Scanned Image Problems

    User's Guide Solving Problems ❏ When using security software, exclude the TWAIN.log file from monitoring, or set the TWAIN.log as a read- only file. For more information on your security software’s functions, see the help and so on supplied with the software.

  • Page 66: Scanned Image Or Text Is Blurred

    Epson Scan 2 (Mac OS): Click the Advanced Settings tab > Text Enhancement. Depending on the condition of your scanned image, click Settings in the Epson Scan 2 window and try setting a lower level for Edge Enhancement or a higher level for Noise Reduction Level.

  • Page 67: Character Is Not Recognized Correctly

    If the original is a printed document, moiré patterns (web-like shadows) may appear in the scanned image. ❏ Check that Descreening is selected in the Epson Scan 2 window. When you are using Document Capture Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings screen.

  • Page 68: The Edge Of The Original Is Not Scanned When Automatically Detecting The Size Of The Original

    Note: If the size of the original you want to scan is not on the list, create the size manually in the Epson Scan 2 window. When you are using Document Capture Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings screen.

  • Page 69: Uninstalling And Installing Applications

    ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS Select Go >...

  • Page 70: Installing Your Applications

    6. Select the application you want to uninstall, and then click Uninstall. Important: The Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and you only want to delete some of the drivers, delete all of them first, and then install the necessary scanner drivers again.
  • Page 71 ❏ When reinstalling applications, you need to uninstall them first. 1. Quit all running applications. 2. When installing Epson Scan 2, disconnect the scanner and the computer temporarily. Note: Do not connect the scanner and the computer until you are instructed to do so.

  • Page 72: Technical Specifications

    User's Guide Technical Specifications Technical Specifications General Scanner Specifications Note: Specifications are subject to change without notice. Scanner type Flatbed color Photoelectric device Color CCD line sensor Effective pixels 10,200×14,040 at 1200 dpi 5,100×8400 at 600 dpi Light source White LED Scanning resolution Document glass: 1200 dpi (main scan)

  • Page 73: Dimensions And Weight Specifications

    User's Guide Technical Specifications Dimensions and Weight Specifications Dimensions * DS-5500: Width: 495 mm (19.5 inches) Depth: 360 mm (14.2 inches) Height: 129 mm (5.1 inches) DS-6500/DS-7500: Width: 495 mm (19.5 inches) Depth: 360 mm (14.2 inches) Height: 217 mm (8.6 inches)

  • Page 74: Ac Adapter Electrical Specifications

    User's Guide Technical Specifications AC Adapter Electrical Specifications Model A471H (AC 100-240 V) A472E (AC 220-240 V) Rated Input Current 1.2 A Rated Frequency Range 50-60 Hz Rated Output Power Supply Voltage DC 24 V Rated Output Current 2.0 A Environmental Specifications Temperature When operating...
  • Page 75 User's Guide Technical Specifications *2 *3 macOS Mojave Mac OS macOS High Sierra macOS Sierra OS X El Capitan OS X Yosemite OS X Mavericks OS X Mountain Lion Mac OS X v10.7.x Mac OS X v10.6.8 Document Capture Pro does not support Windows Vista/Windows XP, and Windows Server. Fast User Switching on Mac OS or later is not supported.

  • Page 76: Standards And Approvals

    User's Guide Standards and Approvals Standards and Approvals Standards and Approvals for European Models Product EMC Directive 2004/108/EC EN55032 Class B EN55024 AC adapter Low Voltage Directive 2006/95/EC EN 60950-1 EMC Directive 2004/108/EC EN55032 Class B EN55024 EN 61000-3-2 EN 61000-3-3 Standards and Approvals for Australian Models Product AS/NZS CISPR22 Class B...

  • Page 77: Where To Get Help

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.

  • Page 78: Help For Users In Taiwan

    Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 79: Help For Users In Singapore

    User's Guide Where to Get Help Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web http://www.epson.com.sg Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

  • Page 80: Help For Users In Indonesia

    ❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Hotline Phone: +62-1500-766 Fax: +62-21-808-66-799 Our Hotline team can help you with the following over the phone or fax: ❏ Sales enquiries and product information ❏ Technical support Epson Service Center Province Company Name Address Phone E-mail JAKARTA Epson Sales and Wisma Keiai Lt.
  • Page 81 Center Samarinda Kelurahan Sempaja Selatan escsmd@epson-indonesia.co.id Kecamatan Samarinda UTARA - SAMARINDA - KALTIM escsmd.support@epson-indonesia.co.id SURABAYA Epson Sales & Jl. Haji Abdul Wahab Saimin, Ruko 031- 5120994 Service Surabaya Villa Bukit Mas RM-11, Kec. Dukuh sby-technical@epson-indonesia.co.id (barat) Pakis, Surabaya - 60225 sby-admin@epson-indonesia.co.id...

  • Page 82: Help For Users In Hong Kong

    Kec.Sirimau - Ambon 97127 For other cities not listed here, call the Hot Line: 08071137766. Help for Users in Hong Kong To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.

  • Page 83: Help For Users In Malaysia

    Where to Get Help Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...

  • Page 84: Help For Users In The Philippines

    Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...

This manual is also suitable for:

Ds-6500Ds-7500

Table of Contents