Troubleshooting Guide - Napoleon High Country NZ3000 Installation And Operating Instructions Manual

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TROUBLESHOOTING GUIDE

SYMPTOM
EN
Smoke enters the room
during start-up.
Kindling does not start -
fi re smolders.
Smoke enters the room
while re-loading.
Appliance does not burn
hot enough.
Blower does not run.
Faceplate is cold.
Appliance does not burn
overnight.
Appliance smoking.
W415-0711 / D / 05.09.13
PROBLEM
Cold air blockage in chimney.
Close the doors.
Cold air blockage in chimney.
Not enough starter paper.
Not enough air.
Insuffi cient draft.
Wood is wet.
Insuffi cient draft.
Air control is not wide open.
Appliance is not up to
temperature.
Electricity is cut to the blower.
Door is ajar.
This is normal.
The doors are not sealing.
TEST SOLUTION
- Burn a piece of newspaper to establish a draft.
- If the fl ame is not getting enough air, fi rst make sure the
air control is open. If additional air is needed, open the
doors a small crack only.
- Burn a piece of newspaper to establish a draft.
- Use additional newspaper if necessary.
- First make sure the air control is fully open. If additional
air is needed, a small crack in the doors is all that is
needed.
- Chimney height and outside conditions can negatively
affect draft. In these cases a small amount of smoke
may enter the home. Adding more pipe or a draft-
inducing cap may help.
- Clean chimney
- See the section on "Selecting Wood" for details.
- Chimney height and outside conditions can negatively
affect draft. In these cases a small amount of smoke
may enter the home. Adding more pipe or a draft-
inducing cap may help.
- Clean chimney.
- Make sure the air control is open all the way. Slide the
control back and forth rapidly to insure the control is not
stuck.
- This is normal. The blower will come on when the
appliance is heated up enough to heat the room.
- Check the household breaker or fuse to make sure it is
operable.
- Appliance door must be closed for blower to operate.
- The air leading into the fi rebox could come from the
exterior. In these cases this air comes into the fi rebox
and exits the chimney. This will not damage the
appliance.
- See the section "Door Glass / Gasket Replacement" for
details.
- Has the chimney had time to get hot?
- Is there adequate supply of combustion air?
- Is the outside air damper opened?
- Is the smoke passage blocked anywhere in the
appliance or chimney?
- Is the smoke fl ow impeded by too long of a horizontal
pipe or too many bends?
- Is it a weak draft perhaps caused by a leaky chimney, a
cold outside chimney, too short a chimney, or a chimney
too close to a tree or a higher roof?
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