Zenith H27H49S Installation Manual page 69

Troubleshooting
Some Quick and Easy Tips for Resolving Problems
Tip: If TV does not function normally, try disconnecting power for 5 seconds.
Installer Menu Settings and TV Problems
Installer menu item settings dictate how the TV functions. If a feature is not
available or a problem can not be solved, check the installer menu settings to
assure feature and functional items are set to appropriate levels, etc.
Symptom(s)
Power
No Power.
No Source image.
Remote Control Problems
Remote doesn't work.
Caption/Text Problems
Picture has a big black
box on it, but the sound
is okay.
No Closed Captions
or Text.
Sleep Timer/On-Off Timer Problems
TV turns Off.
TV turns On.
TV does not turn
On/Off per On/Off Timer
settings.
Possible Cause(s)
• AC Power Cord not connected
or power outlet doesn't work.
• Source turned Off.
• Source not selected.
• Remote not in TV mode.
• TV software functioning.
• Not aimed at remote sensor.
• Remote too far from TV or
IR path to TV obstructed.
• Weak batteries.
• Wrong battery polarity.
• Too much light in room.
• Caption/Text mode turned On.
• Not available on program.
• Not provided by broadcaster.
(Even though CC indicated on OSD) Try a different channel with Closed Captions or Text.
• Not turned On.
• Sleep Timer turned TV Off.
• Off Timer turned TV Off.
• Power failure.
• Power outlet controlled by switch. Connect TV power cord to outlet that is
(Switch turned off.)
• On Timer turned TV On.
• On/Off Timer option disabled.
Possible Solution(s)
Connect power cord.
Try a different power outlet.
Local power failure?
Turn source equipment On.
Select source.
Put remote into TV mode.
Wait until software function is complete.
Point remote at TV Front Control Panel.
Move remote closer to TV or darken room.
Remove obstructions.
Replace batteries.
Check that "+" and "-" match in battery compartment. 6
Dim room light.
The CC (closed captions) option may be in
Text 1, 2, 3, or 4 mode. Select Caption 1, or Off
in the Caption/Text menu.
Check local TV listings to see if available on broadcast. 37
Relocate over-the-air antenna.
Pick a Closed Caption or Text option and turn Captions On.
Turn TV back On.
Turn TV back On.
Check other power outlets.
not controlled by a switch.
Disable On/Off Timer.
Go to Timer option in Setup menu and
enable On/Off Timer.
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