Return Material Authorization (Rma) - CYBEX Arc Trainer 620A Owner's Manual

Return Material Authorization (RMA)

The Return Material Authorization (RMA) system outlines the procedures to follow when returning
material for replacement, repair, or credit. The system assures that returned materials are properly
handled and analyzed. Follow the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer will
request an RMA from Cybex, if applicable. Under no circumstances will defective parts or equipment
be accepted by Cybex without proper RMA and an Automated Return Service (ARS) label.
1. Call the Customer Service hotline listed on Page 6-1 for the return of any item that is defective.
2. Provide the technician with a detailed description of the problem you are having or the defect in the
item you wish to return.
3. Provide the model and serial number. The serial number is located on the front of the unit as shown
in Figure 1. The serial number begins with a letter, for example: R09-101331100.
4. At Cybex's discretion, the technician may request that you return the problem part(s) to Cybex for
evaluation and repair or replacement. The technician will assign you an RMA number and will send
you an ARS label. The ARS label and RMA number must be clearly displayed on the outside of the
package that contains the item(s) to be returned. Include a description of the problem, the serial
number of the unit and the name and address of the owner in the package along with the part(s).
5. Forward the package through UPS to Cybex.
Attn: Customer Service Department
Cybex International, Inc.
10 Trotter Drive
Medway, MA 02053
NOTE: Merchandise returned without an RMA number on the outside of the package or shipments sent
C.O.D. will not be accepted by the Cybex receiving department.
Customer
Service
Page 6-2
Cybex Arc Trainer 620A/629A Owner's Manual