Quick Forwarding Using The Hold/Quick Forward Key; Remote Programming/Diagnostics; Smdr - Iwatsu ICON Series IX-5910 Owner's Manual

QUICK FORWARDING USING THE HOLD/QUICK
FORWARD KEY
This key provides the same feature as the [HOLD/DND] key except callers
are sent to the Fixed Call Forward destination instead of hearing DND tone.
When a call is routed to a station programmed with a Fixed Call Forwarding
destination that has activated the [HOLD/QUICK FORWARD] key, the call
is immediately routed to the Fixed Call Forwarding destination. If no Fixed
Call Forwarding destination is programmed, the caller hears a DND tone.
Hold/Quick Forward is the default setting for the Hold/DND key on the
Iwatsu ICON Series Telephones.

REMOTE PROGRAMMING/DIAGNOSTICS

A personal computer at a remote location may be used change the customer
database through a modem connection or WAN connection. If a modem
connection is used, the line used for remote programming may also be used
as a regular outgoing line, and manually switched for modem use. If a
WAN connection is used, VPN routers are required. The remote
programming package includes a diagnostic service for system maintenance
and troubleshooting. This also includes an automatic call-out feature to a
remote location either daily, or after a certain number of failures have been
recorded.

SMDR

Station Message Detail Recording (SMDR) allows you to connect an
RS232C compatible serial printer to the Iwatsu Enterprise-CS. This printer
will show all incoming and outgoing call activity. The following
information will be shown:
Date of the call
Sequence number 001-999
Extension number that made/received the call
Start time of the call
Duration of the call
Trunk number used for the call
Number dialed for the call
Caller ID name and number for the incoming call
Account code number for the call
Note for the call
An SMDR Event Output License is required for serial or Ethernet port
output via the IX-CCU/IX-CCSU.
Or
An IX-HCIF, IX-SCIF or IX-EDVIF card may also be used for this feature.
SYSTEM FEATURES - 75